The room didn't have a fridge or an air-conditioning unit.

I loved the facilities and the hydro pool.

Stayed in May 2024

Breakfast was not great. It was cold and not many options. Staff did not accommodate special requests so I left without eating and got breakfast elsewhere.The service from the staff at restaurants could be more speedier and they could be more proactive. This also applies to the staff at the bar area who served us cold steaks and the chef was not very accommodating to us.

Rooms are nice and clean. Very spacious and comfortable beds.

Stayed in April 2024

No bar fridge, only one glass in the room, wifi pin didnt work. Asked for iron didn't receive. My Massage therapist was on her phone

Facilities and space was beautiful and peaceful.

Stayed in April 2024

1.your pool area had no pool chairs like in the pictures. 2.the pool area they don't allow alcohol how are u supposed to relax the whole day without your favourite drink 3.we never received clean towel daily the towels that we found from day 1 till our 4th day were never changed.

The heated pool.....thumbs up the slides as well were great the kids enjoyed those.

Stayed in March 2024

The food could have been much better. Would say it was good enough

The rooms,facilities amd tranquil views

Stayed in April 2024

Pricing

Amenities

Stayed in April 2024

Room was without the bar fridge

Morning breakfast and welcoming reception

Stayed in April 2024

Restaurant service was slow. Buffet breakfast should be improved, breakfast food items were not served at the same time, for example we ate breakfast and finished while eggs were apparently still being prepared. It seems cups and glasses are not enough to cater for guests, so we had to collect cups from other tables, worse waiter is the one who told us to get cups from other table instead of serving us. The limited breakfast that we could dish was however nice, so they not bad cooks, just need to improve on service. Restaurant must appoint a restaurant manager to ensure issues are addressed timeously, otherwise that will mess what could be a great establishment.

The facility is still new and in great condition. Restaurant is beautiful, staff were welcoming.

Stayed in April 2024

We didn't have breakfast there.

Stayed in March 2024

They really need to work on cleaning personnel! Change of management is crucial. Rooms are dirty.

Guy at the reception really provided us with good service. It was our second visit here. We loved the massage and the restaurant

Stayed in April 2024

I didn’t like that applies like season golf leisure and spa did not have a backup system, the loadsheding was way to much!

I like the view and the surroundings.

Stayed in February 2024

The restaurant service is not so good the food takes long and there’s hardly anything to order that’s on the menu

The breakfast wasn’t good or bad it was okay.

Stayed in April 2024

The reception is very far from the gate and then you have to go back to the room, which is also far,😔

Almost everything The place looks beautiful and big you get to explore the beauty of a Resort and the rooms also looks beautiful.

Stayed in April 2024

On our last night we had no electricity and no one from the resort communicated with us or update us regarding the matter. And the Rooms had no water, the jug was there but it was empty.

The staff is great and friendly. I also loved the heated pool🙂 and the prices at the restaurant are very reasonable. Most importantly I forgot my laptop when I left the resort, the cleaning staff found it and the reception called me to tell me that they have my laptop, which was great 😌 .

Stayed in April 2024

There were no side lamps on the bed. We had to walk from the bed towards the entrance door to switch on or off the lights.

The experience at the Spa was great.

Stayed in April 2024

The daily cleaning services not up to standard,AC was not working,Toilet paper and bath towels not given during daily cleaning.Floors not swept,outside bin was overflowing with dirt

The great location

Stayed in April 2024

Room Food Waiters

Establishment and surrounding

Stayed in March 2024

The restaurant service is BAD, it requires a lot of patience. During dinner we waited over 30 mins for the food, then another 30mins to receive and correct our bill. The kettle in our room was leaking so we couldn't make coffee.

Peaceful location surrounded by nature. The room is spacious and has a very nice DSTV package which comes in handy if you just want to lazy around in the room.

Stayed in March 2024

The restaurant was terrible in every way,food was not up to par and service was worse I did not have a bar fridge or microwave which I believe with such a pricy room it should be included

I did not get breakfast and it had stated that breakfast is inclusive

Stayed in March 2024

The chalet was not clean, bathroom was full of ants you could tell the cleaning staff just made the beds and "called it a day" the patio area the dinning are all dusty and dirty. The only other positive thing was the washing rags which were clean and left for usage. The rooms should be inspected after cleaning staff. This was the only let down from the trip.

The kids amenities and the friendly staff.

Stayed in March 2024

Yoh, our house had spider webs, not too clean... No extra blankets

Loved the location

Stayed in March 2024

A facility of that size and cost should have backup power. It's unacceptable that they don't have backup for loadshedding

Location and rooms were great

Stayed in February 2024

They need to have an inventory list, Iron and ironing board in every chalet Broom and mop is essential for self catering areas Tv and decoder remote wasnt there The water park closes at 7pm which we felt is too early Tanglewood restaurant had no tomato sauce Few things just need to be in place otherwise the rest was okay

The resort is beautiful The resturant new building is beautiful The Spa was WoW👌

Stayed in March 2024

The staff They were super slow and very rude They chased us out the rooms because it was check out time which we understood but the manner of approach was very wrong

The location is very peaceful

Stayed in March 2024