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Reviews of Serene Quays

31 signal Road point waterfront, 4001 Durban, South Africa

#519 of 697 Holiday rentals in Durban

Guests' Choice

Review score

Based on 41 apartment reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.1

  • Value for money

    7.7

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 19 March 2024

    8.0
    Definitely a Serene experience
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights

    I'd skip the breakage deposit part, it makes this place seem like the cheap motels around the city next to clubs... Maybe increase the price so the relevant segment is attracted... I suppose it works for the property owners

    Very close to Shaka Marine Attraction and 360 views of harbour

    Stayed in March 2024

  • Reviewed: 3 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Un reliable internate

    Facilities providef

    Stayed in December 2023

  • Reviewed: 3 September 2023

    8.0
    Value for your money
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice and quiet

    Stayed in September 2023

  • Reviewed: 30 August 2023

    8.0
    Our stay was very good, the apartment was clean and quiet but we could have been told that there no provisions of lights
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There were standby lights inside the apartment for load shedding purposes and also there was no additional/spare toilet rolls in the bathrooms.

    It was nice, clean, comfortable and easy to find.

    Stayed in July 2023

  • Reviewed: 12 May 2023

    7.0
    The two days was great I wish I stayed a bit longer
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    I haven't seen a pool area

    The location was great

    Stayed in May 2023

  • Reviewed: 11 April 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights

    The facility does not have a washing machine which is a problem for guests. Further the stove has a faulty oven. These things need to be fixed.

    Good location, easy access to the beach and Ushaka.

    Stayed in April 2023

  • Reviewed: 2 January 2022

    8.0
    Great and peaceful location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    They could consider having a braai stand on the balcony but I'm not sure if it's allowed.

    The location is nice and peaceful, away from the crowds and theres a nice view of the Harbour and a slight view of the sea. The beach is a 2 minute walk across the promenade. Has a nice big balcony and rooms and bathrooms are nice and spacious. The lounge is comfortable and has netflix included. The kitchen is sufficient.

    Stayed in December 2021

  • Reviewed: 2 April 2024

    9.0
    absolutely a must re visit
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    the views and comfort. the agent took care of us everyone we needed something and was very quick to respond. our deposit was paid shortly after we left

    functional facilities. the place has amazing views. we never had to drive everything was close by. the property is clean and homie

    Stayed in April 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Nothing EXP loadshedding

    Everything

    Stayed in January 2024

  • Reviewed: 15 October 2023

    10
    Exceptional
    • Couple
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It's so spacious

    Stayed in October 2023

  • Reviewed: 16 July 2023

    10
    comfortable stay in a beautiful location.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    everything was perfect. The host was excellent

    Stayed in July 2023

  • Reviewed: 28 May 2023

    1.0
    Very bad I with not book that place again it need a upgrade it
    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The place was not the same in the pic it to old it need a upgrade

    Stayed in May 2023

  • Reviewed: 21 April 2023

    1.0
    Lost one day as we had to wait for cleaner who arrived drunk and clean the property.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The property was was dirty and infested with cockroaches. Host promised daily cleaning and that didn’t happen. No linen and toilet papers for guests.

    Location was great. The property was dirty and vested with cockroaches.

    Stayed in April 2023

  • Reviewed: 28 February 2023

    10
    great
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    The oven was not working.

    1. environement 2. Car park security 3. quietness of the place.

    Stayed in January 2023

  • Reviewed: 2 October 2022

    10
    My stay time its short because I have enjoy my self and the environment is breezing and refreshing,
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Extra bicycle its a bonus , my kids enjoyed a ride but all its perfect

    Yooo the place is excellent, nice breeze, safe for kids and easy to go to beach , walk to shaka marine. I definetely enjoy my stay, friendly workers. Good comfort. Its easy to locate

    Stayed in September 2022

  • Reviewed: 8 August 2022

    3.0
    Serene Quays - Review
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    1. The receptionist was unprofessional, unbothered and rude. 2. The fact that the R1500 breakage fee is not advertised upfront is some sort of false advertising as its only communicated once you pay your full booking fee, and without the R1500, you are not given keys. What if one hadn't budgeted for that? 3. The floors were sticky and slippery, we assumed it must have been something used to mop and clean the floors. As a result walking barefoot was a No No! 4. Toilet paper provided was insufficient and it ran out, with no replacement on sight. Later on when we asked the cleaner why this was the case, she advised us that we were expected to buy it out selves. That's ridiculous. Providing an extra roll of toilet paper surely won't inconvenience the business. 5. There was a dishwasher on site but with no dishwasher capsules to use the dishwasher, which defeats the purpose of having it on site. 6. The bedding used in the master bedroom was smaller than the bed (wrong bedding for the bed size used) . 7. There were no extra towels provided. For a family of 4 staying for a weekend, that could be a bit difficult and an inconvenience. 8. The key system used is an inconvenience as only one set of keys is provided and the tag is needed to Open the door to the underground parking. It's not practical when there's a family of 4 (2 adults) sharing 1 key as it means when one leaves, the remaining one needs to go to the basement to open for them as they can't be left at the apartment without keys. 9. The Master Bedroom bed and the pillows were hard, as a result we will be visiting a chiropractor tommorow. 10. The first day when we arrived at the boom gate, It was confusing as the security personnel didn't know what Serene Quays is. I think it's important that this information Is communicated.

    1. We loved the location. 2. Loved the size of the apartment 3. Reliable wi-fi

    Stayed in August 2022

  • Reviewed: 17 July 2022

    10
    Exec apartment in Durban
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    What a beautiful apartment. The huge balcony overlooking the water way. The huge bed.

    Stayed in July 2022

  • Reviewed: 19 April 2022

    3.0
    Disappointing - I felt shortchanged and completed disregarded as a paying customer...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night

    * Hidden costs - I paid in full via Booking.com and then when I called the owner to check-in, I was only then advised that I needed to pay an additional R1500 as a holding deposit. Had I known about this, I would not have booked on Booking.com in the first place. Then I could not enter the apartment until I made this payment. The upfront payment was already steep... just under R3k then a hidden fee. Very unfair. If I didn't have the R1500 which was a hidden cost, I would have lost my almost R3k. I was advised to wait in the visitors parking (by the owner) until I paid the deposit. A really poor experience, left a bad taste in my mouth. Then I arrive at this apartment and guess what, it is dirty, poorly maintained and so not worth the bad experience that I had to get inside.

    The beds were comfortable. The apartment was spaceous.

    Stayed in April 2022

  • Reviewed: 9 January 2022

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    old dirty furniture, dead cockroaches

    locaction

    Stayed in January 2022

  • Reviewed: 29 November 2021

    10
    Great
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    When using the outside shower water was flooding the floor

    great location

    Stayed in November 2021

  • Reviewed: 11 October 2021

    9.0
    The view was top and comfortable plus parking was on the basement and secure.
    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Fumigate the kitchen to control cocroaches

    Waterfront view was the best

    Stayed in October 2021

  • Reviewed: 21 September 2021

    1.0
    Cockroach Invested dump, will never see me again.
    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 1 night

    Cockroach Invested

    Stayed in September 2021

  • Reviewed: 10 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 27 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

Showing 1 – 25

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