Shepherds Tree, Pilanesberg Game Reserve, 0300 Pilanesberg, South Africa
#4 of 11 hotels in Pilanesberg
Guests' ChoiceBased on 1222 hotel reviews
9.3Cleanliness
9.7
Comfort
9.6
Location
9.6
Facilities
9.5
Staff
9.6
Value for money
9.1
Free WiFi
9.4
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End of dialog contentReviewed: 14 May 2024
Samuel
SwitzerlandExcellent hospitality, impressive game drives, good food, friendly service
Stayed in May 2024
Reviewed: 10 May 2024
John
South AfricaThe room required some maintenance to match the level of the rest of the facilities.
The staff were amazing at all times. Meals were extremely good and presentation excellent. Jabula, our game guide was highly knowledgeable and friendly.
Stayed in May 2024
Reviewed: 10 May 2024
Daniela
AustraliaEverything was fantastic. Perhaps the only small issue was that our room's orientation meant that we had very little shade from 12-3pm which made the room a bit uncomfortable to stay in even with the AC on full.
A beautiful lodge with all the families - game drives morning and evening with spectacular game viewing (we saw the big 5 and were only there for 3 nights), delicious and varied food options, comfortable and cleanly rooms, and very friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Keleigh-ché
New ZealandThe beds probably need to changed. They were particularly soft and we are not particularly fussy.
Clean and well appointed rooms. Staff were friendly and helpful, food was generous. Spa and pool were lovely.
Stayed in April 2024
Reviewed: 5 May 2024
Samantha
South AfricaEVERYTHING!
Blown away by the amazing staff at Shepard’s Tree, so lovely & kind. A true shining testament to our wonderful country. Thank you, the accommodation & food was outstanding! We will definitely be back.
Stayed in May 2024
Reviewed: 5 May 2024
Charissa
South AfricaThe head Ranger was rude, aggressive and dismissive. After arriving, we requested and asked if possible to be moved to another game drive vehicle, where he refused and got to a point where he said he does the schedule and he will not change it for anyone as this is his way. As a customer and a paying guest I was in tears and was even approached by other members of the staff and guests to apologise on his behalve, as they saw what happened and didn’t agree with the way he spoke to me. For this reason I will never visit this lodge again, and advise others to do the same , it is a shame as the rest of the stay and staff, from the front desk, housekeeping, bar, restaurant and other game ranger were all great and we couldn’t ask for better service. Sad that one person gives and leaves a sour taste in your mouth and spoiled our entire time at the lodge.
Lovely property, location, great atmosphere and 99 % of the staff was excellent, friendly, helpful and very knowledgeable.
Stayed in May 2024
Reviewed: 3 May 2024
Arminda
South AfricaNil
Great
Stayed in April 2024
Reviewed: 2 May 2024
Yassin
MauritiusVery friendly staff, clean property, nice safari
Stayed in April 2024
Reviewed: 2 May 2024
Gemma
United KingdomAbsolutely nothing - we loved it
The scenery around the hotel is stunning, the staff were so friendly, the food was delicious and the room was gorgeous
Stayed in May 2024
Reviewed: 29 April 2024
Mpex
BotswanaThe road from the gate it's too dusty and the view from the room not the best
The outdoor shower
Stayed in April 2024
Reviewed: 28 April 2024
Thelzb
South AfricaThe bedroom The staff was welcoming
Stayed in April 2024
Reviewed: 28 April 2024
Ayanda
South AfricaNothing
The meals were delicious. The friendliness of the staff, the rooms are beautiful
Stayed in April 2024
Reviewed: 26 April 2024
Hadeer
IsraelRhere were no ober to back from there, because it is a little bit far from other lodges.
Simply Wow, all was perfect! Friendly people, delicios meals, good location, clean rooms with beautiful views! We did 4 game drives safari and they were perfect with good driver
Stayed in April 2024
Reviewed: 22 April 2024
Karl
South AfricaVery disappointed that we weren’t informed that supper was a bush braai. All my previous visits you got back from the evening game drive and were welcomed with an excellent sit down dinner. I could go to any other Lodge for a mediocre bush braai, this used to make them a step above all the others.
Regular visitor, love the staff, the location and until now the excellent dining
Stayed in April 2024
Reviewed: 20 April 2024
Vanessa
United Arab EmiratesA bit corporate - dining area not well decorated ..
So easy to get there from JHB, amazing staff. We were lucky enough to get Solly as our ranger - he was the most amazing spotter, so knowledgeable and great company!! We saw EVERYTHING except Buffalo. A very special trip! The food was really good too
Stayed in April 2024
Reviewed: 14 April 2024
Michael
South AfricaWe could not stay longer
Sheperds is simply phenomenal, as always. The staff are amazing. The facilities and rooms are world class .Solly, our ranger was an absolute, entertaining and knowledgeable delight. See.you guys in spring
Stayed in April 2024
Reviewed: 5 April 2024
Navania
South AfricaDesserts could be better
Service was amazing - such attention to detail at every meal and or guide 'G' went out of her way to make sure we saw the big 5!
Stayed in April 2024
Reviewed: 4 April 2024
Natasha
South Africanothing, the stay was perfect.
The food options were varied and there were sufficient options for dietary requirements to be met. Breakfast had an array of options and was served hot and well presented.
Stayed in March 2024
Reviewed: 26 March 2024
Jenny
South AfricaFood was amazing. Staff were superb and friendly. Enjoyed having chats with them. Loved the game drive. Elephants came to the watering hole at the lodge. Comfortable bed and pillows.
Stayed in March 2024
Reviewed: 24 March 2024
Laverne
South Africa- The rooms are nice but could do with a revamp - Hot breakfast options should ideally change from day to day
Great lodge in a convenient location (just over 2 hours from Jhb) with exceptional game viewings
Stayed in March 2024
Reviewed: 24 March 2024
Fiona
United KingdomNothing
We loved the Game Drives what an amazing experience. Our Ranger was amazing! We saw all the Big 5 and much, much more! The Staff could not be more welcoming or helpful if they tried. The food was amazing!
Stayed in March 2024
Reviewed: 21 March 2024
Matsela
South AfricaAll inclusive package should include certain drinks. Especially bottled water.
The staff was very professional and friendly. The executive suite was absolutely gorgeous and the food was amazing!
Stayed in March 2024
Reviewed: 20 March 2024
Carlos
BrazilNothing.
People, food and hospitality excellent.
Stayed in March 2024
Reviewed: 20 March 2024
Neil
NetherlandsVery comfortable rooms. Great staff. Wonderful evening game drive
Stayed in February 2024
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