Bar service very poor

Very well located

Stayed in April 2024

Old, soft mattresses.

Customer service

Stayed in April 2024

All good except the restaurant was closed to the public on Sunday night and as it was our celebration night for our 40th this was disappointing

As it was our 40th wedding anniversary I requested a bottle of sparkling wine be placed in the room but the hotel went further and placed a beautiful chocolate cake too with congratulations iced on it to add to our celebration!

Stayed in April 2024

Very central and close to waterfront, so a lot of traffic noise all night. Undercover parking a (small) extra charge.

Clean, efficient, friendly staff, great breakfast buffet.

Stayed in April 2024

It is a hotel that accommodates business guests, conferences etc and touists, it's centrally located but in the business district, not a problem for us but may not be quite right for a guest seeking a purely tourist / holiday vibe.

Good hotel, good location, very pleasant staff

Stayed in April 2024

Lack of interactive services on TV like netflix/Amazon/ apple TV

Exquisite, clean immaculate and eloquent food

Stayed in March 2024

There was a group that became intoxicated and loud, destroying the relaxing atmosphere around the pool. I sensed that everyone was a bit annoyed by this but did not dare to say anything. I think it should have been dealt with by hotel management.

Breakfast was great. We enjoyed the atmosphere at the pool area and the staff/waiters that served us at the same location were very nice. The Stella restaurant serves very nice meals and makes great cocktails.

Stayed in March 2024

The pool area can be noisy as it faces a main crossroads.

Central location with free shuttle bus to the V&A Waterfront every hour

Stayed in March 2024

2nd year in a row, a total debacle on overcharging, now awaiting credit. Seversl Staff at reception very very unprofessional and actually the check in and check out was the most disappointing part of the Cullinan experience

Good breakfast. Room great.

Stayed in January 2024

Nothing

The location/Buffet breakfast

Stayed in February 2024

WiFi connection continuously disconnected

Breakfast, stuff, location

Stayed in February 2024

Nothing particularly but there was just some hair around the chairs.

Nice family room

Stayed in January 2024

Great location and friendly staff.

Stayed in January 2024

The Bar was a little noisy the first night when we arrived and wanted a light meal rather than have in room.

Central position and a free shuttle to and fro to the V&A harbour every hour with last bus leaving harbour at 10.30pm. Was ideal for morning tours from harbour or just shopping and eating trips.

Stayed in January 2024

Some maintenance issues, our room the shower leaked as the door gap was uneven and my kids room the shower tray leaked through the walls onto the outdoor carpet Also for the first couple of nights the air cons were not working properly but this was well resolved by the Manager

Location , refurbished rooms and cleanliness

Stayed in January 2024

Very friendly staff.Near to the waterfront.Good Ambience.

Stayed in January 2024

All was good

Everything

Stayed in January 2024

Too busy at this time. Understandably though. But communication required.

Location and facility

Stayed in January 2024

All was great.

It has a nice pool to chill out and work near by. Breakfast was fabulous.

Stayed in December 2023

I didn't like that they did away with their dinner buffet as it was really lovely.

Attention to detail, thanks and appreciation goes out to Jacques and her team for personalizing our room and for the multiple surprises given to us as we celebrated our 1 year wedding anniversary.

Stayed in December 2023

Doesn't cater for halaal

Beautiful setting

Stayed in December 2023

Great breakfast buffet included and made the price a value. Close to the waterfront without the noise of being right there

Stayed in December 2023

The area is not very safe. Upon arriving our first day, mid afternoon, we looked out the window to see an older couple being mugged on the boardwalk (thankfully security was close by). One of our colleagues was attacked on his walk back on one of the nights and stabbed several times, ending up in the hospital. Another of our colleagues was carjacked on the street nearby. Be extremely careful walking alone during the day or at night. Uber works well but can be tricky to get someone after midnight.

Easy to get to. Quick walk to the wharf (or free shuttle). Right across the street from the convention centre. Nice breakfast. Our first room was really nice, big corner room, same price, but our second room was the same layout but MUCH smaller so you room can vary although both were nice enough. Beds were comfortable. Staff were friendly and very helpful.

Stayed in December 2023

The finishes need some work. The curtain in our room were falling.

The location of the property

Stayed in November 2023