Cnr. White River Road & Government Boulevard Riverside Park, Ext 1, 1200 Nelspruit, South Africa
#13 of 28 hotels in Nelspruit
Guests' ChoiceBased on 730 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
8.5
Value for money
8.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2023
Ursula
South Africanothing
Morden setup, clean rooms and Bathroom
Stayed in May 2023
Reviewed: 6 May 2023
Simphiwe
South AfricaThe sound proof, could clearly hear my neighbours talking , the breakfast lacked variety
The room was clean and nice , and the location of the property
Stayed in April 2023
Reviewed: 4 May 2023
Mehreen
South AfricaThe most unfriendly front desk staff I have ever encountered. Everything is a problem and is asking for to much. They will make it known that EVERYTHING you are asking for is an inconvenience
The hotel is well located and is comfortable for a quick stay in Mbombela. The rooms are small. The shower is great! The rooms were also very clean.
Stayed in April 2023
Reviewed: 2 May 2023
Boyce
South AfricaExcept that there is no provision for dinner and we were unaware otherwise everything was well
Breakfast was proper, we really enjoyed it. We like fact that we were allowed to go and enjoy it outside by the pool
Stayed in April 2023
Reviewed: 28 April 2023
Tony
South Africabad breakfast you can’t even get a normal fried egg. just that horrible powder scramble eggs. worst breakfast ever
good location
Stayed in April 2023
Reviewed: 27 April 2023
Xolelwe
Eswatinibreakfast, let us have options and for kids 3years down
close to mall and clean
Stayed in April 2023
Reviewed: 24 April 2023
Jack
South Africano dinner
convenient
Stayed in April 2023
Reviewed: 13 April 2023
Fernandes
MozambiqueHard matress
we liked the breackfast
Stayed in April 2023
Reviewed: 4 April 2023
Natalie
South AfricaAlways happy to assist us even with last minute bookings. Lovely, obliging staff. Great facilities and a nice place to stay at. Rooms are lovely.
Stayed in February 2023
Reviewed: 3 April 2023
Mavuso
EswatiniThe orange Juice
Stayed in March 2023
Reviewed: 30 March 2023
Kennedy
South AfricaShuttle services to and from the airport. Private arrangements equivalent to a night stay at the hotel
Good variety and I was doing business a walking distance away from the hotel. Just a mission to get to the airport
Stayed in February 2023
Reviewed: 26 March 2023
Rudolf
South AfricaYou don't have simple water to drink in the rooms. No lotion
Breakfast was great and enough ,ensuit shower was specious and good.
Stayed in March 2023
Reviewed: 20 March 2023
Sambo
South AfricaNothing
The place is clean and beautiful and it's close to restaurants Security is tight
Stayed in March 2023
Reviewed: 4 February 2023
Sebenzile
South AfricaNothing
Generosity and welcoming mood. The staff was happy to receive me and was always smiling and made me at easy to relax and enjoy my stay. The room I was accommodated in was clean.
Stayed in December 2022
Reviewed: 1 February 2023
Stanley
South AfricaThe fridge should be cold
The breakfast was good
Stayed in January 2023
Reviewed: 4 January 2023
Lindokuhle
South AfricaThe breakfast is horrible! It’s very limited and the staff is not proactive, you must wait for them to refill things.
Stayed in December 2022
Reviewed: 3 January 2023
Joyce
South AfricaThe staff were very Friendly!
Stayed in December 2022
Reviewed: 2 January 2023
Anesh
South AfricaNeatness of.property
Stayed in January 2023
Reviewed: 27 December 2022
Shumba
South AfricaBreakfast had a bit of variety.
Stayed in December 2022
Reviewed: 27 December 2022
Phenyo
South AfricaCan there a policy that restricts guests from the pool after 9pm. It gets noisy when it’s bed time.
location close to the mall
Stayed in December 2022
Reviewed: 26 December 2022
Tsakani
South AfricaClean Value for Money Nice Breakfast
Stayed in December 2022
Reviewed: 24 December 2022
Aldo
MozambiqueI had lost my phone and some valuables on the 10th December 2022 at the hotel but could remember where , I reported and luckily another guest found it and gave it to the staff , the hotel called me, kept my valuables and I finally recovered , thank you so muxx merry Xmas and happy new year stay easy staff
Stayed in November 2022
Reviewed: 6 December 2022
Marcos
MozambiqueBreakfast need to improve
Location
Stayed in November 2022
Reviewed: 28 November 2022
Marcos
MozambiqueBreakfast need to be improved
Location
Stayed in November 2022
Reviewed: 7 November 2022
Mapula
South Africanothing
location perfect , runners breakfast pack and complimentary massage very thoughtful and appreciated.
Stayed in November 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content