Self catering place which doesn't provide plates. Microwave. Lack of tissue paper. All those things needed for eating.

Location of place. Cool no noise

Stayed in April 2024

The fact that I washed with cold water on Sunday morning because they forgot to set up the geyser

The staff seem not to be well trained on client service. You request something now you will get in in the next morning unless you go to the reception to fetch it yourself.

Stayed in March 2024

There was no breakfast and still under construction

Stayed in February 2024

There was no kitchen and no bar facility

The quietness

Stayed in December 2023

No restaurant, no hot water after first night. No room servicing.

Stayed in November 2023

No toilet paper in the room. No soap either. Apparently a bath towel was missing which they queried with us. We did not take the towel, and when housekeeping eventually found it in the room, there was no apology, and we were not even notified. It was only when I phoned to ask them about the towel that they said they had found it. No coffee or sugar either.

Breakfast not available, they said. So can't comment.

Stayed in September 2023

We booked for a family room 2 weeks prior to our stay and were specifically told by Loriaan via email to pay 50% deposit for the room which we booked. Upon our arrival, as exhausted as we were from the 10 hour journey, we were told " Your room was given to someone else who paid full price upfront". It was such a disgusting first meet, and we had to wait at the reception was hours to not only get a proper room, we didn't even book for! What a poor service!! The rooms are old. Toilet seats broken. Not enough blankets in this harsh cold! There was no basic toiletries, we had to ask Loriaan to bring it, which she did after hours at that! No customer service whatsoever The receptionist ( the morning and day shift, the ladies specifically) are never there to help you out at the front desk when you need assistance. When you whatsapp them asking for things and clarifications, they just blue tick you. Loriaan especially was very rude to my family and I. When we told her how disappointed we were, all she asked repeatedly was when we were leaving, like she owned the hotel and wanted us gone. Prior to booking, we read the horrible 5/10 rating the hotel had and didn't think it was that bad. We wasted alot of money in this place. So I hope Stone Crescent Hotel takes our complaints seriously and improves. And stop advertising that offer certain things in your hotel when you don't. Take time to be specific about what you offer to stop deceiving others.

The constant hot water was very nice The male receptionist who worked nightshift was very warm and welcoming. Well trained man who respected my family and constantly asked us how we were doing.

Stayed in July 2023

Not enough coffee or tea on a cold night for 2 people. The restaurant was closed.

Staff were very friendly

Stayed in June 2023

Please state that breakfast is not included If 3 people are booking per room make sure there is 3 bath towels and not 1....also make sure there is enough toilet paper and not half a roll...when I confronted the male receptionist he was reluctant to supply extra towels and toilet paper absolutely embarrassing, please educate your staff...the female lady was very very helpful.

Firstly this is misleading as breakfast was supposed to be free then when we asked for breakfast was told I have to pay ...very very disappointing

Stayed in March 2023

Please provide proper TV set, no towels were provided for the kids. The room we were in had a strange sink inside the room and not in the bathroom, 2bed set up was very hard making it hard to sleep on

Staff was welcoming

Stayed in October 2022

Load shedding, unreliable backup plan

Stayed in June 2022

Their food

Worse breakfast ever, it was literally a mountain of scrambled eggs and fried chicken polonies

Stayed in June 2022

Staff

The beds were amazing

Stayed in April 2022

We were eaten by mosquitos the whole night we couldn't sleep....

Stayed in February 2022

The places cleanliness and hygiene was bad and the rooms didn't have much to offer.

The views and location was amazing.

Stayed in February 2022

Everything, no towels, water is very cold, beds are not comfortable, linen is very old.

Stayed in April 2024

Almost everything

They allowed us to make noise

Stayed in April 2024

The room was having a smell for cigarettes. The shower was dirty, and the sink was old, with no hand soups or towels

Nothing I was not happy

Stayed in February 2024

Bath Water was cold, fridge not working, shower sprincles water, shower head needs to be changed, toilet not filling up water, no big towels, no teaspoons for coffee, lighting dark

Nothing

Stayed in February 2024

Its location

No breakfast, dinner.

Stayed in February 2024

I did not like bathing with cold water, whereas I asked for hot water..

Stayed in February 2024

Everything

Nothing

Stayed in January 2024

The pool is not private. We couldn't use it as busses of people parked in the reception and get charged cash and get an armband so it's a public pool and the music got blasted all day and night. Everything is old and rusty inside the Rondavel and it's right next to the highway so it noisy. I did not feel safe staying there and would not recommend it to anyone.

It had a bath.

Stayed in December 2023

Everything The Wi-Fi is poor Body towels are not clean( they are white) Shortage of bath products Coffee ingredients are in lower standard e.g their sugar is ILOVO They gave us only 1 bar soap

Nothing

Stayed in October 2023