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Reviews of Sugar Beach Resort 3 stars

1 Cowry Drive, 4185 Elysium, South Africa

#3 of 3 hotels in Elysium

Guests' Choice

Review score

Based on 65 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    9.1

  • Value for money

    8.1

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Showing 1 – 25

  • Reviewed: 25 March 2024

    7.0
    Cozy relaxing Sugar Bay
    • Leisure trip
    • Family with young children
    • Queen Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Not much to do on site.

    The very friendly Front of House Chantelle who was so accommodating, friendly and kind. The well kept grounds. The cool pool and delicious food.

    Stayed in March 2024

  • Reviewed: 16 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Sea View
    • Stayed 6 nights

    The room walls are paper thin. Could hear everything in my neighbours room.

    Breakfast was good. Very nice view. Great reception and assistance.

    Stayed in January 2024

  • Reviewed: 7 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night

    I took a takeaway breakfast, it was just normal

    Stayed in September 2023

  • Reviewed: 3 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Some of the fixtures can be upgraded.

    The location was great. Good activities for the kids. The manager, Chantelle, was very helpful and made our stay pleasant. The meals were great and affordable.

    Stayed in May 2023

  • Reviewed: 26 March 2023

    8.0
    Nice Comfy stay 😎😎
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    shower was dirty. soap scum all around on inside glass doors.. mould in grouting .. could use a proper professional clean up .. just didn’t feel like it had been cleaned properly in a while .. Also TV only has SABC 2 .. device not registered so cant change channel. See there are DStv dishes but they using ovhd now.. which hasn’t got much to watch anyways but we understand these days you need to save money and DStv is expensive. Plus you not there to watch TV I get that but if it’s an extended stay wkends for sport maybe a must as there aren’t really places nearby to watch.

    quiet. secluded great view. lovely swimming pool. close access to beach nice for runs.

    Stayed in March 2023

  • Reviewed: 17 October 2022

    7.0
    Good
    • Business trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn't what we expected.

    Tranquility

    Stayed in October 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Was a bit disappointed that we had to travel for dinner the first night and that there weren't any alcoholic beverages available. Yet they have such a beautiful pub. The menu needs an upgrade for sure. A bigger variety is needed. A glass of wine with my dinner and the view would have been amazing.

    The cabin we stayed is was very clean and comfortable. The view was beautiful. Quiet and tranquil, a must if you want to get away from the hustle and bustle. Staff was very friendly, and a bonus was the hot stone massage. Exceptional.

    Stayed in October 2022

  • Reviewed: 11 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Would have been nice to have some muffins and more fruit variety included in the breakfast. But other than that. Beautiful place. Beds comfortable. Views are amazing. Pool is gorgeous.

    This is really a hidden gem.

    Stayed in March 2022

  • Reviewed: 28 March 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Batteries of aircon needs to be replaced.

    Everything was amazing!

    Stayed in March 2022

  • Reviewed: 22 March 2022

    9.0
    Heavenly and halaal!
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The place seems a bit dated and could use a bit of TLC Nothing too dire - a loose rung on our balcony, odd chairs in the balcony and odd glasses and coffee mugs in the room's coffee station gave an air of haphazardness - not the careful touch you'd expect from a resort

    The rooms are spacious and the view is amazing The staff - Nombuso and her team - will keep you as happy and comfortable as possible! Being Muslim, having the halaal delicious meals at such convenience will have me come back for sure!

    Stayed in March 2022

  • Reviewed: 21 March 2022

    9.0
    Good getaway
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    A microwave and kitchen station would have made it abit easier. Shower has a very light spray, not good for someone who loves their showers.

    The menu is small but excellent, the food and deserts that were made was amazing. They cater for light fetish meals also. Mrs Khan and Nombuso are great hosts, they give clients personal attention.

    Stayed in March 2022

  • Reviewed: 17 March 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Balcony was leaking bad because of damaged gutter in the rain

    Staff is friendly place is clean

    Stayed in February 2022

  • Reviewed: 27 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Hours for main building to short

    The log cabin style.

    Stayed in February 2022

  • Reviewed: 3 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    I felt there could have been more of a variety for breakfast

    Stayed in January 2022

  • Reviewed: 9 December 2021

    8.0
    Very good
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could be better

    Everything including the location

    Stayed in December 2021

  • Reviewed: 29 November 2021

    9.0
    Great value for money, welcome break, very comfortable and enjoyable stay
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights

    Very welcoming friendly staff, facilities were clean & food was excellent. Enjoyed our stay

    Stayed in November 2021

  • Reviewed: 9 August 2021

    8.0
    Very good
    • Business trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The owner and the staff were very friendly and took care of us as if we were the only guests. The food was nice as well both dinner and breakfast. The place itself is amazing,my family loved it and we will definitely go back again.

    Stayed in August 2021

  • Reviewed: 24 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    No iron or ironing board in the rooms. The beds and pillows were too hard. The resort should invest in a generator for the load shedding.. That will certainly attract more guests to the resort... No air-conditioned was ON when there are few guests also no filtered coffee..These are fixed when there are many guests .. like when we were leaving, we saw 4 families at the dining area.. We had to request for towels on the 3rd day, apparently the cleaning staff just simply forgot..

    The location..and the shower.. Chantelle was very accommodating.. and helpful.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sea View
    • Stayed 4 nights

    We had contractors working on the property during our visit and they seem to not have any regards nor respect for guests.

    The cabins are spacious and very clean. I definitely enjoyed my sleep.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Dinner service was not up to standard Guest staving after breakfast, food options too limited and no microwave in the rooms.

    Environment

    Stayed in January 2024

  • Reviewed: 5 May 2023

    10
    Awesome
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    We really felt at home, and the hospitality was out of this world. Everyone was friendly, from the security guard at the gate, to the kitchen staff and management. The rooms are spacious and have personal balconies. Just 2 minutes to the beach.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The cups in our room were dirty. The wooden floors means you and your neighbours are very audible to each other. There was loud music at 7am.

    The view. The size of the room and beds the balcony the location. Great

    Stayed in April 2023

  • Reviewed: 13 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The place is secluded, endowed with natural vegetation, walking distance to the beach. Very peaceful.

    Stayed in February 2023

  • Reviewed: 3 January 2023

    3.0
    Nothing but disappointing and not worth the price paid.
    • Business trip
    • Couple
    • Queen Room with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    A TV that actually worked as we could not adjust the volume, sometimes had no signal and also could not change channels. No parking allocation which caused friction between other guests and having to first come first serve basis. Also there is little to no space for parking. No clean braai facilities. Also we were told there were 10 braai facilities and there were only 2 that were back to back. Room was not clean upon arrival. Resort should’ve advised this in advance as walking into the room you need to stay in and seeing the previous guests mess leaves a bitter taste. Nice fresh smelling linen would been great. Breakfast was shocking - little to no variety and all small portions. Reception was rude when addressed at checking out and full of excuses. Had water issues upon arrival. When calling the resort before 17:00 no one could answer therefore we had to walk around trying to find someone to assist. Patio set on the balcony was filthy. There is not even a walkway to take from the rooms straight to the reception/breakfast area. Garden was untidy and uncut. Having to advise if you’re coming for breakfast or not is annoying as we paid for breakfast every morning when booking the accommodation. Breakfast is served till 10:00 and apparently going up for breakfast at 09:00 is late as there is little food left over. Definitely not worth the money paid AT ALL!! Nothing but DISAPPOINTING!!

    Bed was comfy and rooms nice and spacious. View was lovely.

    Stayed in January 2023

Showing 1 – 25

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