Bathroom light switch was not working we reported it before 18h00 but it was only fixed after 21h00

Location & bed size

Stayed in February 2023

The surrounding was not very clean. I guess it was because they were short staffed due to the festive season...

The room was very spacious and the beds were comfortable. The breakfast was out of this world. The dinner menu was limited due to our kind of booking but Chef Willy and Chef Benny outdid themselves and the meals were enough. Nkosinathi and Vice were the best restaurant hosts. They even offered us room service so conveniently. Mom Sbongile was just as awesome at breakfast. She attended so well to the kids as well... The hotel has nice books and colouring activities for kids.

Stayed in January 2023

The aircon in our room was leaking so we ended up keeping it off to avoid the leak and the room was extremely hot. With dinner, we were given a menu to choose from and later on to be told that they gave us the wrong menu for the dinner package that we bought, I think that was so unprofessional and a waste of time, only after a lot of fighting it was sorted.

The hotel is beautiful and clean with helpful staff I requested a surprise for my sisters as we were there to celebrate their birthday day and it was nicely done. Thank you 😊

Stayed in January 2023

Parking far from entrance.

Friendly service.

Stayed in January 2023

Style

Clean and stylish

Stayed in January 2023

Typically under all managements, my longevity has been awarded with a complimentary upgrade from a “standard” room. Not this time. I was offered the upgrade at additional cost. During the six nights I was there, the occupancy of this entire property could not have been more than ten rooms, if that. Would it have been such a big deal to recognize a truly loyal customer? Seems like the new management have lost their “touch”……pity…… I am a lifetime Marriott Platinum and my loyalty is always rewarded. Do I need to switch from IHG next time

I have been coming to this property almost annually for 53 years ( since 1970) I don’t know how many iterations of management I have been through…buts it’s my place to stay in Johannesburg for years.

Stayed in January 2023

The bedding was not changed

The breakfast was marvelous

Stayed in January 2023

Room 224 balcony was infested with wasps and my 2 year old was stung on the stomach. Also we were welcomed by a lot of mosquitoes especially in the bathroom.

I enjoyed the breakfast, livers tasted so good. The chef accommodated my 2 year old who did not have much options.

Stayed in January 2023

One complaint and concern ... I was not pleased the security guard had to walk to and fro from his office which was situated further away from the boom gates . That's slavery in my opinion. If we in aircon vehicles feel the scorching sun and uncomfortable heat, I cant imagine how he feels , dont want to even think when it rains . It is advisable to set up an wendy house near to the gate in use. Thank you

Stayed in January 2023

it was clean

Stayed in December 2022

The restaurant, the food looks nice but it was cold and salty. The outdoor tables were dirty

Breakfast, also I had made a special request since it was myg daughter's birthday, the staff brought us cake to our room, which was very nice of them. The staff was very friendly, our room was also nice and cosy

Stayed in January 2023

The reception is a little bit hidden. It was difficult to find it at a first glance. The pub was not open or maybe it closed early because we never found it open for a drink or two.

Everything was fine: friendly and helpful staff, good luxurious facilities with internet and tasteful food.

Stayed in January 2023

The rest of the building needs some updating, grounds unkept, breakfast limited.

Rooms are modern, I always like it when there are irons in the rooms.

Stayed in January 2023

Everything was good

The staff were very helpful, breakfast was good👌

Stayed in January 2023

Smelly mat

The place is beautiful, the reception going to the dining area is beautiful, but the room was a anticlimax, because of the mat that smells damp, they must just put another form of flooring. Other than that, we enjoyed our stay, the bed is very comfortable

Stayed in January 2023

The aircons were working during the day. Then around 21h00 our group was back at our rooms and couldn't get the aircon on. Reception informed us that something had tripped and maintenance can only see to the problem in the morning. She did offer to move us to another room on a different floor, but we preferred to stay in our room with no aircon. It was quite hot and uncomfortable to sleep in summer with no aircon.

The hotel reception is amazing and so charming with the chandeliers and Royal furniture. Rooms are more modern and comfortable. We ate at Milners restaurant for dinner. Food and service was good. Breakfast was exceptional.

Stayed in January 2023

Location

Friendly staff and comfortable bed

Stayed in January 2023

The were tree leaves on top of the green grass as we walked walked around which would have been better if cleaned

The rooms were clean and comfortable

Stayed in January 2023

the fact that the showers water messes on the floor and I had to deal with wiping a lot of water from the floor after every shower, I also didn’t like the fact that my room did not have a microwave

I loved how peaceful it was

Stayed in January 2023

the pillow cases were not clean

customer service from staff was phenomenal especially Nkosie

Stayed in January 2023

The food, the location, the premise.. No complaints at all,, we are happy.. Morning shift reception lady was super friendly even offered the kids small activity books. (forgot to take her name)

Stayed in January 2023

Housekeeping was poor

The quietness

Stayed in January 2023

The dinner wasn't up to scratch.For the price they could have done better,the dinner was salty and not up to standard .The breakfast however was very good

The hotel was clean,the staff was friendly.

Stayed in December 2022

Breakfast was not good at all. Food was actually hard, we could not even eat the sausages and bacon as they were rock hard.

Staff and cleanliness

Stayed in December 2022

I was not impressed with breakfast on the 2nd day. They kept running out of bread, bowls, cereals, fruit. The pool was green and dirty. Couldn't swim.

The rooms were comfortable and clean. They catered for halal breakfast when asked. The staff were amazing. Very friendly and always willing to help.

Stayed in December 2022