When we checked in we were told that we booked an owners apartment therefore we were not eligible for breakfast. When we booked, the reason we were attracted to the apartment was that it was being marketed as an apartment under the Taj, it was not marketed as an owners apartment therefore we did not expect to be treated differently from other guests. Some of the furniture in the apartment was damaged and required repairs, I.e., the armchair was torn and the coffee table glass was moving out of place which took some of the "luxury" out of our experience. The booking link should be clear on the issue of the apartment being an owners apartment and what that entails to avoid guests being misled.

Great environment, clean, attentive staff, good food

Stayed in December 2023

Nothing really but the food from Bombay Brasserie wasn’t that good. Also the housekeeping staff took a very long time to send us bottled water(only got it after calling them 3x!)

The location, comfort , the service from concierge team is superb. The owner of the property is amazing….responsive and accommodating!

Stayed in August 2023

Breakfast was not up to the rest of the structure

the room was big and comfortable

Stayed in August 2023

I was booked into a privately owned two bedroom apartment without prior knowledge. I was only made aware when I arrived at the hotel. My booking included breakfast but the hotel had no knowledge of breakfast inclusion. I had to provide proof that my booking included breakfast. Akhona was able assist me and I was able to enjoy breakfast.

The HOSPITALITY 💯 The staff is friendly and helpful. Nozuko from Mint restaurant is a star ✨ Thank you to all the staff at Mint breakfast experience was world class. All the staff at Taj hotel was beyond AMAZING!!!

Stayed in July 2023

Breakfast service was very slow

Very comfortable room Excellent location

Stayed in May 2023

Nothing

The Taj is a very beautiful hotel in the heart of Cape Town . Its is very clean and luxurious and the staff were fantastic

Stayed in June 2023

Kitchenwares were not up to requirements. Knife and dishwasher tablets were not available

Stayed in May 2023

lots of space in the rooms, kids loved the indoor pool

Stayed in April 2023

Nothing

Just amazing!

Stayed in April 2023

De fact Dat u have to pay extra money to have someone to clean ur suites

Everything

Stayed in March 2023

nothing this is my favourite place

the warm welcome from the potters to front desk makes Taj a great place for stay away from home

Stayed in March 2023

Our stay at Taj was excellent. We booked through Booking.com almost a year in advance (travelled February 2023) and all was in order with our booking from start to finish. As it was part of our belated honeymoon I wanted to surprise my wife with Champagne and flowers and this was all arranged with the marvellous help of Kobos ( 'K') who arranged all of the above as well as a private car to collect us from the airport. Nothing was too much trouble for 'K' and the expression of delight on my wife's face when she arrived said it all. I cannot thank 'K' or the hotel for everything they did and how much they all did to make our stay memoroable. MR

Stayed in February 2023

Amazing views on the 14th floor, huge suite, right in the city centre

Stayed in March 2023

Unfortunately the location is in an area that is not safe except to walk out the front door and turn right to access the Georges square outdoor area- before 5pm only. Do not turn left out of the front door.

Stayed in January 2023

everything

it’s was very classy and elegant

Stayed in February 2023

Nothing - it’s our perfect Cape Town home from home

Everything was world class and, we enjoyed and loved our stay here. The Luxury family suites are perfect for a family holiday. All the staff member are incredible and were very helpful, friendly and super throughout. We spent the Christmas there and it been close to the Adderley street lights just made our stay even more magical.

Stayed in December 2022

Nothing

Everything

Stayed in December 2022

nothing

The apartment was spacious and immaculate. Super comfy bed and nice touches like the bathrobes and slippers.

Stayed in November 2022

Everything. Truly a 5 star experience

Stayed in September 2022

A small problem which is not unusual in such an old building that poor drain in a shower room turns out flooding over the bath room in my suit. Disappointing since your customer expects perfect service at Taj.

Friendly staff, clean room, excellent bed and furniture in a heritage building with great safety.

Stayed in September 2022

Extremely luxurious for an excellent price could not fault it.

Stayed in July 2022

heating system not working even after asking for help. the room was freezing cold for the duration of the stay.

all I’m one suite. convenient.

Stayed in July 2022

The city noise, although we did expect this as well having lived in the city for many years.

Excellent stay, exactly what we wanted.

Stayed in July 2022

Second stay here. Everything is amazing. Super comfortable 5* Taj hospitality. It’s just like being in the Taj Hotel, but being an apartment, there are more facilities and it’s ideal for 2 couples or, as it was in our case, three sisters. Far better option than booking two hotel rooms. Nice sitting room and kitchen with loads of appliances and the convenience of being able to prepare meals, although we only used the microwave over for heating milk for coffee! Helpful manager (Kobus) and of course, all the Taj staff are amazing. Great location, highly recommended.

Stayed in June 2022