Neat and quiet

Stayed in October 2021

The rooms did not have wifi, very few TV channels.

Rooms were clean, staff was friendly, food was good

Stayed in September 2021

There was not many TV channels and received our breakfast cold with no sauce. Coffee was horrible.

The room was clean, comfortable and safe.

Stayed in September 2021

The bathroom, noise outside

The shower was too small and uncomfortable. No bar fridge

Stayed in August 2021

Reception not friendly. Could do with a smile

More efficient more friendly

Stayed in June 2021

Nothing

I keep coming back here because it’s lovely

Stayed in April 2024

Bathroom was not what we saw when we bòok and the beds, we booked for 1 single bed and double bed but we were given sofa instead.

The location is in the good side, however the rooms are not satisfying. A family house should be divided in rooms

Stayed in March 2024

Cleanliness

Location

Stayed in March 2024

the rooms are nice and cozy. very clean. aircon working. the door locks. car parked outside where its safe and there are security guards. the entire environment is nice. reception staff they were too friendly as well.

Stayed in March 2024

The room wasn't clean, they didn't empty the bins from previous guests, the bathroom wasn't cleaned properly and the linen had stains

Reception and restaurant Staff were very accommodating and helpful.

Stayed in March 2024

Nothing much really,it was all good

The breakfast,the stuff was friendly

Stayed in March 2024

There were no toiletries in my room.

The check-in process was good

Stayed in December 2023

None

It’s location and cleanliness

Stayed in December 2023

The rooms were too small, dark, lights were not all working. We had asked for help about lights, but still they couldn’t fix it. No bar fridge, microwave and hairdryer. What we saw is not what we expected, we were highly disappointed.

The property is clean and staff are friendly.

Stayed in January 2024

I didn't like the sleeper couch , it was like u basically sleeping on the floor

I like that we had our own little cottage and that my request was met .

Stayed in January 2024

None

Everything including towels and accessories

Stayed in December 2023

Nothing

Excellent service

Stayed in December 2023

None

Stayed in December 2023

None

Facilities

Stayed in December 2023

Nothing

Everything

Stayed in December 2023

there is no sound proof on the rooms, you can hear some singing down the passage, the aircon is not working in the room, the room is very hot cant even open the window, there is no bar fridge and microwave in the room, it is very disappointing i would never recommend to anyone.

Nothing

Stayed in December 2023

No variety of drinks and some of the drinks were not in the system they added up guessing

I like everything about the hotel and the SAP police there were so much helpful. A safe place to be.

Stayed in December 2023

The old couch.

Everything.

Stayed in November 2023

Good day  Attached please find proof of payment that was debited of my account as well as cash payment that's was made at the bay shore hotel kindly refund this amount urgently. Ref number of debited amount is RM23100110145. Kindly note I was a guest at your hotel at number 330 bayshore. Very un pleasant service and place the security was alseep they hosted a function the night of the 30th that ran into the night way passed midnight to be exact 4am the music stopped further to this the constitution of South africa states no loud music after 10pm and alcohol abuse after this time in an area which is demarcated as a no food and drinks allowed however the guests continued to misbehave and interup our peace even to the extent of upsetting my 8year old sons sleep by knocking on each door from 11:30pm then again at 3am photos attached after making a call at 20:44 to the reception desk to ask them to tone it down attached peoof on arrival in the room the sofa bed which my son was supposed to sleep on had no linen or pillow nor a towel provided for him. Upon the check I I was charged 3time I paid cash and charged on my card twice to which the staff said they cannot check the bank account on Jacob the manager can see that to my surprise on speaking to him he was unable to assist me now you tell me as a paying customer who does so many bookings with the place through wings travel management what should I do l? Not to mention the screaming the entire night by the people so what like animals then at 5:46 am they started there loud music on a boom box. I will await your feedback before I take this up further 

Good day Attached please find proof of payment that was debited of my account as well as cash payment that's was made at the bay shore hotel kindly refund this amount urgently. Ref number of debited amount is RM23100110145. Kindly note I was a guest at your hotel at number 330 bayshore. Very un pleasant service and place the security was alseep they hosted a function the night of the 30th that ran into the night way passed midnight to be exact 4am the music stopped further to this the constitution of South africa states no loud music after 10pm and alcohol abuse after this time in an area which is demarcated as a no food and drinks allowed however the guests continued to misbehave and interup our peace even to the extent of upsetting my 8year old sons sleep by knocking on each door from 11:30pm then again at 3am photos attached after making a call at 20:44 to the reception desk to ask them to tone it down attached peoof on arrival in the room the sofa bed which my son was supposed to sleep on had no linen or pillow nor a towel provided for him. Upon the check I I was charged 3time I paid cash and charged on my card twice to which the staff said they cannot check the bank account on Jacob the manager can see that to my surprise on speaking to him he was unable to assist me now you tell me as a paying customer who does so many bookings with the place through wings travel management what should I do l? Not to mention the screaming the entire night by the people so what like animals then at 5:46 am they started there loud music on a boom box. I will await your feedback before I take this up further

Stayed in October 2023

Nothing

Jacuzzi

Stayed in September 2023