Housekeeping ladies forced us to wakeup. cleaning equipment's like mop be provided in every room. they must not open our rooms without our permission. fix DSTV channels. provide gate keys. one of your staff members was rude

good service, clean and friendly staff

Stayed in January 2024

Be prepared for load shedding. No fault of establishment

Was very comfortable, really felt at home.. Absolute value for money. The suburb is middle income, satisfactory . Not upmarket.. Don't really mind because going out visiting most of the day. Feel secure inside the complex. The apartment itself was well fitted, self catering and staff were excellent and friendly WiFi still available in spite of load shedding

Stayed in December 2023

I liked that it was very close to 2 My City bus stops and if you are determined it is walking distance to lagoon beach. The towels were very plush and my view was nice since i had the room closest to the road.

Stayed in December 2023

The bathroom shower behind the door The reception area poor condition There were no cleaning equipment

The reception Devante was very friendly

Stayed in December 2023

they could do better with security

the apartment is neat the bathroom was clean

Stayed in April 2023

no rechargeable lights during load shedding 🤦🏽‍♂️

was clean and neat

Stayed in February 2023

No under roof allocated area for smoking. Load TV in the room next door could be hear clearly. I would suggest looking into a bit of soundproofing

Staff was friendly and everything went off smoothly

Stayed in July 2022

The bed needs to be changed. We had to follow up on getting the WiFi password and other minor items which could have been readily available.

Neat clean apartment Everything needed for Self catering was available

Stayed in May 2022

Very few number of towels Nnano size soap and bath shampoo No hand wash Shower is not working properly Toilet flush is not working properly No milk or coffee creamer in the kitchen, so we had our morning coffee black Air condition doesn’t work that great Shower floor is quite slippery.

Property is very secure Very helpful management Very quiet neighborhood Great value for money Room is quite big with a couch so we could stretch our legs. Double bed and linen was comfortable A very well equipped kitchen

Stayed in February 2022

TV channels were not working

Everything about the apartment was perfect.

Stayed in October 2021

More channels for dstv and atleast a big screen

Security and quite

Stayed in December 2023

TV is small, unmounted, limited DSTv channels and no smart TV capabilities. WiFi was available but password was never given. Air conditioning only preset to 20 degree Celsius. Wall heater non-functional. No hot or warm water in the bathroom, cold showers. No lighting in bathroom during the night. No plates. Location is in between local residential area of Brooklyn.

The bed linen was clean. Refrigerator is adequate. Space is adequate. Clean towels were provided with a piece of soap and shampoo. Near the Milnerton beach.

Stayed in March 2023

Doors and walls are paper thin, you do hear almost every noise from outside or surrounding guests, Cleanliness of the unit was not up to standard(far from it) (I'll spare the details and photos) Air-conditioning remote was not in the room, when asked, it was stated that the accommodation removed it due to the loadshedding for saving power due to Eskom. TV had some black "water mark" on it, spoiling the picture(this is known to the staff, yet it has still to be replaced.) A lot of the amneties/things inside the apartment that I was expecting was either broken, half broken or of poor quality because of the amount of times it was used before. The couch and the bed pillows were extremely uncomfortable. My gripe is that I expected an okay place from the photos and the actual apartment did not live up to it. Upon addressing the issue, the manager/owner kindly refunded my money for the remaining stay but told me that it is budget accommodation and you cant expect everything to be perfect. I did not expect luxury accommodation, but I do find it a bit strange that the sign outside said something along the line of "Luxurious self catering accommodation" On a last note, whatever fragrance was sprayed inside before arrival (was really overpowering and unpleasant(for a whole 2 days) I appreciate the quick and painless conflict resolution, unfortunately this is not accommodation that I would return to. I hope that this will help you improve and provide future guests with a better stay than I had.

Price of accommodation Friendly and courteous staff Conflict resolution

Stayed in October 2022

There is nothing I didn't like

No breakfast

Stayed in October 2022

The place was totally not what we expected to find. The staff was very incompetent, starting from the so-called receptionist who came to knock at our door disrespectfully on the day of our check-out. Furthermore, on our second day at the place to our surprise the place had requested for maintenance people to come and do a ceiling job in some apartments including the one that was currently occupied by us! Mind you that I have got a sinus infection. There was no sort of communication for this inconvenience because it seems like these people don't rate or have any form of respect for their guests! Moving on, to how filthy the 'Luxury' apartment was on the day of our arrival and the amount of appliances such as, the air conditioner, geyser monitor, TV, etc. which were were outdated and most of them did not even work. There was no cleaning equipment available in the apartment as well as no iron or hair dryer. This was the worst stay that I ever encountered as a genius 3 member of booking.com!

Only the wifi was satisfactory.

Stayed in September 2022

None.🙃

The property itself was awesome!👌🏾

Stayed in July 2022

Firstly they placed us in the wrong room. Upon complaining about how dirty it was and how several things were missing and broken, they offered the room initially assigned to us according to the agreement I signed. We started off on the wrong foot & everything just went downhill from there.

Their wifi is backed-up, as we had loadshedding however, no interrupted connection.

Stayed in March 2022

Amazing value! Close to city center, comfortable rooms, decent wifi and secure parking. Would definitely stay again.

Stayed in February 2022

None

The room is spacious, clean, kitchen has everything needed for self catering.

Stayed in February 2022

There was a massive difference in comparison to our experience 4 years ago The couch was not usable extremely hard and wants able to be changed Maid didn't come through daily, when asked was only able to get the room cleaned on the last day

The fact that the staff were helpful They did help when I asked example bed mattress was changed

Stayed in June 2021

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in November 2022