Reviews of The Grey Hotel
49 Napier Street De Waterkant, 8001 Cape Town, South Africa
#87 of 205 hotels in Cape Town
Guests' ChoiceReview score
Based on 388 hotel reviews
8.5Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.3
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Facilities
8.4
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Staff
9.4
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Value for money
8.7
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Free WiFi
8.9
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Reviewed: 2 May 2024
Francesca
Canada5 reviews9.0“Thank you to the staff for a very pleasant stay! Beautiful views from the roof top bar.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
N/a
Comfortable room & enjoyed the afternoon use of the rooftop pool & bar with those incredible views of Table mt. Great staff, very helpful & friendly. Delicious breakfast and easy walking distance to V&A waterfront. Booked this as our first few nights on a trip to explore the cape and felt well rested from the jet lag after our stay here.
Stayed in April 2024
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Reviewed: 21 April 2024
Mirjam
Netherlands7 reviews2 helpful votes8.0“Very nice place”- • Leisure trip
- • People with friends
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
A bit noisy
Beautiful view, nice people
Stayed in February 2024
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Reviewed: 17 April 2024
Gayle
South Africa1 review8.0Very good- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 2 nights
TV - couldnt watch anything we were used to watching Remote only given to us the next day
Location was good for what we needed
Stayed in March 2024
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Reviewed: 15 April 2024
Tertius
South Africa12 reviews8.0“Elegant and sufficient for a city jol vibe.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted via mobile
Small rooms.
The area. Prime location.
Stayed in April 2024
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Reviewed: 13 April 2024
Harriet
United Kingdom11 reviews9.0“Fabulous hotel and the BEST staff!”- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 3 nights
- • Submitted via mobile
Room we had was super tiny! It was our fault for choosing it but be aware that the smallest room, it’s a super comfy cosy room but very small if you have lots of bags like us!
Quirky and great hotel in a fab location. Breakfast and service were amazing.
Stayed in April 2024
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Reviewed: 12 April 2024
Peter
United Kingdom5 reviews1 helpful vote8.0“Very enjoyable”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted via mobile
We should have stayed longer
Very nice hotel. Good location and felt very safe. Staff were all very cheerful and helpful. Would recommend.
Stayed in March 2024
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Reviewed: 4 April 2024
Paul
United Kingdom1 review7.0“Great location. Friendly/Easy going staff.Comfortable bed. Quiet. Good shower. Great roof bar!”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Room was quite small and dark
Great location. Friendly/Easy going staff.Comfortable bed. Quiet. Good shower. Great roof bar!
Stayed in March 2024
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Reviewed: 30 March 2024
Susan
Australia58 reviews4 helpful votes9.0“Beautiful boutique hotel. Great location.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Balcony
- • Stayed 3 nights
The location was fantastic. An easy walk to the water front and plenty of restaurant choices close by. The staff were extremely helpful and friendly. Nothing was too much trouble. We loved the roof top bar with a great view of Table Mountain. Excellent bar food. We would definitely stay here again. The bed was super comfy, and the room was mostly quiet.
Stayed in March 2024
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Reviewed: 18 March 2024
Hanle
South Africa13 reviews2 helpful votes9.0Superb- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted via mobile
Lovely little hotel
Stayed in March 2024
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Reviewed: 14 March 2024
Carina
South Africa2 reviews8.0“We were very happy overall and a big thanks to all the friendly and helpfull staff.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
We really missed an early morning coffee with a rusk in the room as we just slept there and had to leave very early due to an early appointment. Please!
We did not have breakfast because we had to leave early (06:30) again, but would love to enjoy a nice breakfast.
Stayed in March 2024
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Reviewed: 13 March 2024
Andrew
Denmark44 reviews9 helpful votes8.0“A good place for a one night stay in De Waterkant”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
Our room was a little noisy as it was right next to the stairs to the bar. Also, the windows in our room were screwed shut. This meant it was impossible to ventilate and get some fresh air.
The location is perfect - right in the heart of De Waterkant. The breakfast was superb - there was a full menu with some truly delicious options. The room was nicely decorated and the bathroom included some really nice smelling shampoo and shower gel. The bed was comfy and overall it was a great stay.
Stayed in March 2024
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Reviewed: 9 March 2024
Craig
Belgium34 reviews3 helpful votes8.0“Happy again!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
We’ve stayed a few times and always felt at home
Stayed in February 2024
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Reviewed: 8 March 2024
Alvaro
Spain161 reviews12 helpful votes9.0Superb- • Leisure trip
- • Group
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Toilet door is a bit heavy and can harm if you dont use it carefully
Nice staff, lovely hotel, superb location in one of the coolest hoods in Cape Town
Stayed in January 2024
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Reviewed: 4 March 2024
Cihan
Turkey20 reviews1 helpful vote8.0“Good place to stay.I can recommend.”- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 6 nights
- • Submitted via mobile
There is no place even to turn arround you inside the room.Bed was so big but moving arround is too tight.Also there is no slipper in the room.
The location is perfect and safe.Employees are really so kind and friendly.Room was clean.Good value according to price.
Stayed in March 2024
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Reviewed: 15 February 2024
Barry
United Kingdom38 reviews4 helpful votes8.0“Great location”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
I was expecting our room to be small, but it was tiny. And the roof top bar seemed to be more for locals than hotel guest.
Lovely hotel within walking distance to the V&A etc
Stayed in January 2024
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Reviewed: 15 February 2024
Sytse
Netherlands9 reviews8.0“A fantastic place to start your Cape Town experience.”- • Leisure trip
- • People with friends
- • Economy Double Room
- • Stayed 3 nights
- • Submitted via mobile
Most of it was really very good.
The staff is incredibly nice, flexible and very very helpful. We checked in nay to midnight and the night staff arranged for us to have some bottles of wine after a long flight. The staff had helped us make reservations at restaurants we couldn’t reach and even helped change the reservation later on.
Stayed in February 2024
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Reviewed: 14 February 2024
Travel
United States11 reviews1 helpful vote9.0“Great Experience”- • Solo traveller
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Fantastic staff, the breakfast was very good and location is great.
Stayed in February 2024
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Reviewed: 13 February 2024
Pierre
South Africa3 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
- • Submitted via mobile
No kettle to make coffee/tea in the morning
Close to all amenities
Stayed in February 2024
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Reviewed: 2 February 2024
Alvaro
Spain161 reviews12 helpful votes9.0Superb- • Leisure trip
- • Group
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Lovey place in Cape Town. Nice rooftop, comfy bed, cool staff, cool neighborhood
Stayed in January 2024
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Reviewed: 23 January 2024
Lance
South Africa2 reviews8.0“Very relaxing.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
Everything was good.
We did not have breakfast at the location.
Stayed in December 2023
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Reviewed: 22 January 2024
Joziah
United Kingdom3 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
The first night I was given a master key because they gave my room key to someone else by accident so I got woken up at 0700 the following morning after arriving late because of my flight (2am arrival) asking for the key back.
Great hotel! Friendly staff, and great view of one of the sights. Fresh water each day, just overall great service!
Stayed in December 2023
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Reviewed: 22 January 2024
Marilize
South Africa1 review10Exceptional- • Leisure trip
- • Family with young children
- • Economy Double Room
- • Stayed 2 nights
Cover charge at Piano Bar Parking at the Parking bay was expensive
Room was excellent! Location Excellent! Staff Excellent they must just tell the people about Covercharge at the Piano Bar Food was excellent Overall Very happy Pool Bar was lovely
Stayed in December 2023
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Reviewed: 21 January 2024
Gutmann
Germany2 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room with Balcony
- • Stayed 2 nights
- • Submitted via mobile
Fantastic Service, lovely people, cool rooftop with bar and pool
Stayed in January 2024
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Reviewed: 21 January 2024
Paul
South Africa22 reviews1 helpful vote8.0“Great value for a short stay. Staff were very friendly and alert. Especially at the pool bar.”- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 1 night
There was no coffee or kettle in the the room and no trimmings like a gown, but there was a well-stocked mini bar. There was no phone in the room either. We live near to the hotel and we basically needed a place to stay overnight as our grown up kids were having a massive party at our house. In that regard we had a fantastic overnight stay.
This is a 'boutique hotel' in the middle of things off Somerset Road. It has a Moroccan flavour with tight staircases and flamboyant Morooccan tiles, everywhere. Like most of the buildings in the area you feel slightly hemmed in, but the hotel is finished to a high standard, was very clean and the bed was huge. Shower was amazing. What was really fantastic was the pool bar on top of the roof. Where you could swim and have tasty snacks and order cocktails. Later we went down to the piano bar which was cosy and fun. Although the pianist was a bit too hectic for our liking.
Stayed in January 2024
