57 Heerengracht Street, Cape Town CBD, 8000 Cape Town, South Africa
#65 of 203 hotels in Cape Town
Guests' ChoiceBased on 1717 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.8
Free WiFi
9.0
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End of dialog contentReviewed: 3 January 2024
Thembi
South AfricaI had booked for a room with a mountain view. However, it was more of a city view, and I would only see the mountain from my bedroom window .and in our second room, there was no toilet brush and no gowns, and the color decor was different from the pictures, which made fill like I was given a different room.
The rooms were specious and clean
Stayed in January 2024
Reviewed: 2 January 2024
Nontokozo
South AfricaThe rooms are not sound proof so you can hear everything happening upstairs and in the passage
The property if beautiful and spacious and right in the middle of the CBD with a beautiful view of the mountain!
Stayed in January 2024
Reviewed: 2 January 2024
Motshwane
South AfricaBreakfast
The room was nice
Stayed in January 2024
Reviewed: 2 January 2024
Nosipho
South AfricaNothing
Everything
Stayed in January 2024
Reviewed: 2 January 2024
Kirsty
United KingdomWe had a 2 bedroom apartment which was very spacious, modern and comfortable. The pool and bar area with views of Table Mountain was lovely. It was very easy to get about with Uber taxis or the hop on hop off bus. We would definitely stay here again.
Stayed in January 2024
Reviewed: 2 January 2024
Shannon
South Africathe rooms were spacious and clean, perfect location!
Stayed in December 2023
Reviewed: 31 December 2023
Ahmed
EgyptThe breakfast needs to be improved
Stayed in December 2023
Reviewed: 30 December 2023
Celeste
South AfricaThe housekeeping forgot to update the inventory after cleaning but they were very responsive after being informed.
Everything! Their pool area and patio or lounge area is very calming.
Stayed in December 2023
Reviewed: 29 December 2023
Florence
South AfricaThe location
Stayed in December 2023
Reviewed: 29 December 2023
Itumeleng
South AfricaNo variety on breakfast
Specious rooms
Stayed in December 2023
Reviewed: 28 December 2023
Boikobo
BotswanaLocation was ideal for visiting most place of interest as a tourist.
Stayed in December 2023
Reviewed: 27 December 2023
Ramasawmy
MauritiusNothing
Property was clean, and very large. We had a two bedroom appartment which was great with a small living room. Pool and spa very convenient
Stayed in December 2023
Reviewed: 26 December 2023
Thandi
South AfricaBreakfast menu is limited Also dinner menu is limited could do with more local variety
Everything was great
Stayed in December 2023
Reviewed: 26 December 2023
Mary
United StatesVery clean and great location . Modern with access to restaurants very easily.
Stayed in December 2023
Reviewed: 26 December 2023
Manish
IndiaInadequate menu options for vegetarian at restaurant
Luxurious, friendly staff, very convenient and good parking. Simon at front desk was very helpful
Stayed in December 2023
Reviewed: 24 December 2023
Roy
United KingdomEverything was as expected as it always is. We love staying here. Staff very helpful and friendly. Amenities very good- parking, restaurant etc Thank you for making our stay memorable
Stayed in December 2023
Reviewed: 21 December 2023
Tishah
CanadaNothing
Fantastic location and modern rooms with lots of space and kitchenette had everything you need for meals in your room
Stayed in December 2023
Reviewed: 20 December 2023
Meshal
Saudi ArabiaNothing
Breakfast was good
Stayed in December 2023
Reviewed: 20 December 2023
Buhle
South AfricaThe hotel is absolutely stunning and smells heavenly. The staff is nothing short of amazing, incredibly friendly and accommodating. Appreciate the early check-in and enjoyed the heated pool.
Stayed in December 2023
Reviewed: 18 December 2023
Elmien
CanadaThe pillows were quite hard. We couldn't get the stove top to work. But everything else was great.
Staff were incredibly friendly, helpful and accommodating. The breakfast was EXCELLENT.
Stayed in December 2023
Reviewed: 18 December 2023
Lerato
ZimbabweThe spa staff had no idea how to do a treatment I requested "soak off of acrylic nails", it ended up taking longer and ultimately I wasn't very pleased with the results of the treatments I paid for "Gel pedicure and gel manicure" . I still had deadskin on my heels after the pedicure and my gel wasn't applied seamlessly. I would also suggest the Sanctuary Spa get pedicure stations to make the experience better and useful
The room smelt amazing when I arrived. The bathroom was well-kept and clean, and the towels were fluffy and clean. The hotel was right next to my conference venue the CTICC within walking distance. The hotel lobby is beautiful and well organised with modern signage.
Stayed in December 2023
Reviewed: 17 December 2023
Thembelani
South AfricaThe pool area
Stayed in December 2023
Reviewed: 17 December 2023
Seema
South AfricaMain En-suite in 2 bed apartment is a tub only-No shower
Good location YU restaurant fantastic
Stayed in December 2023
Reviewed: 11 December 2023
Fabio
ItalyBreakfast: limited food availability and not possible to take more than one cappuccino or espresso (?!?!?!?! unless you pay). Absolutely not adequate for a 4 stars hotel.
Very big room and always well cleaned. Staff very friendly and helpful.
Stayed in December 2023
Reviewed: 9 December 2023
Ugochukwu
South AfricaNo protected parking
Every thing
Stayed in November 2023
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