The mattress was pretty hard.

Very friendly and competent staff. Quite and lovely location with a great view. Extraordinary architecture, with stylish and cosy interior design.

Stayed in April 2024

the weather!

Excellent breakfast

Stayed in March 2024

The Thatch House is a beautiful property, it is like home away from home. The staff are extremely professional yet friendly. The room was stunning, with a lovely view of the lake

Stayed in March 2024

What a lovely location: setting ,style, accommodation, food and especially very friendly staff! Recommended!!!

Stayed in March 2024

This place is spectacular! World class.

Stayed in March 2024

No complaints

Great location, beautiful spacious rooms and exceptional service.

Stayed in February 2024

Amazing staff. Attention to detail. You are very well looked after!!

Stayed in February 2024

There is absolutely nothing to complain about.

Everything is marvellous and luxurious. The staff is excellent. We had the most relaxing days at The Thatch House.

Stayed in January 2024

We could not fault it.

The location on the water and under the mountains is exceptional. Great ingredients cooked superbly were just what we needed after several 'fine dining' experiences! Fantastic staff who could not do enough for us.

Stayed in January 2024

Wonderful staff and a gorgeous location. Could not have asked for more. Thank you for making our visit so special.

Stayed in December 2023

We only had a small issue with the air conditioner leaking water meaning we couldn’t use it.

The beautiful setting. Staff were very accommodating with us and our 6 month old. Beautiful decor.

Stayed in December 2023

Beautiful place Very peaceful hotel Fantastic food Great for families

Stayed in December 2023

Only thing missing was a shaving/makeup mirror!

Excellent staff throughout, quality of building, gardens and interior decor, location, food and wine choices, assistance with food allergy requirements. Great bathroom and good beds.

Stayed in November 2023

Nothing

Everything was perfect

Stayed in November 2023

Liked everything.

Our suite was exceptional, large and comfortable. The staff were friendly and the food was fantastic, the chefs were imaginative.

Stayed in November 2023

Length of stay!

The Thatch House exceeded our expectations. I'd recommend anyone looking at this property to take a look at their website for imagery, these do not do it justice! Staff we excellent and consistently went above and beyond. Our only disgruntle is that we only booked for 1 night! We'll certainly be returning and cannot wait to do so.

Stayed in October 2023

Nothing

The location and the amazing food

Stayed in September 2023

From the website we thought there was a gym on site. It states fitness centre on booking.com and cardio gym in the on-site guest info. This wasn’t the case. This was the only fault we could think of.

Absolutely stunning! One of the most impressive hotels we’ve ever stayed in. All rooms had incredible decor. The property oozed luxury. The service and food matched the surroundings.

Stayed in October 2023

Just the Wi-Fi was too slow. Maybe to improve: a jacuzzi would have been ideal in such lovely place!

After many years travelling and staying at many hotels we can only say: THAT Was THE HOTEL! Very quite location, in front of a lagoon. The room was enormous and fantastic, really comfortable, with all Kind of details (including books!!!). The common areas were as well do cozy and well decorated. Dinner & breakfast really good. But the best... The employees! Thanks for everything, it was FANTASTIC!

Stayed in October 2023

Nothing !

Stunning building in beautiful surroundings. Junior suite was spacious and stylish with a sumptuous bathroom. The lounge areas were beautifully decorated and cozy despite the poor weather we had.

Stayed in September 2023

Nothing

This was our fourth stay at The Thatch House and we will certainly be returning again soon! We absolutely love this boutique hotel - the facilities are unmatched and the staff go above and beyond to make your stay extra special. It is an absolute must visit destination for anyone looking for a world class, luxurious stay.

Stayed in September 2023

If there's a place that epitomizes the pinnacle of hospitality and attention to detail, it is The Thatch House Hermanus. My stay here was nothing short of magnificent, from the grandeur of the premises to the nuances of their service. Firstly, let’s talk about the food. Every meal was an exquisite journey of culinary delight, masterfully crafted and presented. The flavors, the freshness, and the creativity left us eagerly anticipating every subsequent meal. However, what stands out most from our stay was an unexpected turn of events that showcased the exceptional character of this establishment. We inadvertently left behind a pair of shoes upon checkout. Before panic could even set in, Kim, a true gem of an employee, was on top of it. Not only did she promptly locate the shoes, but she ensured they were shipped back to us in record time. Such gestures of genuine care and professionalism are rare and speaks volumes about the ethos of The Thatch House Hermanus. A hotel can be luxurious, but it's the people and their unwavering dedication to guests that truly elevate an experience. Thank you, Kim, and the entire team at The Thatch House, for making our stay memorable in more ways than one. I wholeheartedly recommend this hotel to anyone seeking an unparalleled experience in hospitality. We will certainly be returning!

Stayed in August 2023

Nothing

It’s was amazing. Gorgeous decor. Amazing staff. Food was excellent. It was so peaceful and idyllic. We will always remember this beautiful special place 💜

Stayed in August 2023

Great place to stay in Hermanus !!! Perfect welcoming and caring team !

Stayed in August 2023