The breakfast was of poor quality. Not many varieties. The room had a funny smell and the receptionists who assisted me had to get air fresher to spray the room.

The water is not clean in Welkom, not safe for drinking yet there was no bottled water in the room for consumption

Stayed in February 2024

Could iron due to load shedding

Bad no alternative arrangement during load shedding

Stayed in December 2023

The price was a little steep, the room didn't have a fridge, the bed was too low for my liking, dstv channels were pretty much limited or repetitive and the tv picture quality was unsatisfactory, their breakfast menu is too simple for a buffet especially for someone who doesn't eat pork, no filtered coffee. The price we paid for their room is too much for the standard of the room.

The location of the facility, friendly staff.

Stayed in October 2023

There was no water at the facility but the establishment didn’t compensate our inconvenience. They just expected us to accept it as if nothing is wrong.

Stayed in June 2023

breakfast poor

Stayed in May 2023

unavailability of water from 1800hrs to 0600hrs. that was very unhygienic

Stayed in May 2023

The carpets stinked. Room service was terrible

Stayed in March 2023

NO DRINKING WATER AT RECEPTION. I had to request drinking water since I am diabetic and dehydrated. I had to wait 30 minutes since I arrived at 13:30 Room 166 was totally dysfunctional. THE TV was NOT WORKING. the Airconditioner was blowing HOT AIR only. The bathroom-shower combo door was REMOVED. The backyard view was NOT PLEASANT. UNCUT GRASS and TREE FELLINGS were the sights that greeted me. I had to return to reception to request an exchange upon which they allocated 155. I accepted it on the condition that the aircon is NOT WORKING. No proper notice of WATER SHEDDING was posted. I had to discover that it is from 18:00 to 06:00. The water was BROWN at the restart and made it difficult to shower in the morning.

The breakfast was good. the Staff was very helpful.

Stayed in March 2023

The water is dirty and no lights during load shedding. The sheets are not so white and their comforters were dirty I didn't use them only sheets good thing it was hot.

The hotel is centrally located near a mall and several restaurants. Breakfast was just ok. ample parking. Please include more veggies or at least an option for vegetarians.

Stayed in January 2023

The service from the staff, the TV was not working and they didn't fix it

The facilities

Stayed in December 2022

The swimming pool was dirty, lack of maintenance, doors and windows cannot close. Handles need to be replaced. When it's loadshedding there are no alternative lights, you will walk in darkness to find your way to the room, unsafe

I could sleep, very quite

Stayed in November 2022

The hotel is very sub standard for the price they charge (R1500), it needs a lot of maintenance, the rooms are smelly, old beds and bedding, old heater not working in the room, dirty bed linen I had to request for it to be changed, the pool was dirty, no TV channels and wifi not connecting in the room, I had to use my own data to watch a movie on Netflix. I wouldn't recommend this hotel, I wanted to get my money back and we look for another place but was told that would be a long process, so we had no choice but to stay

Nothing

Stayed in November 2022

Television too small and not up to standard.The room is still having a mat and its not good for sinus

Breakfast it was very good and the chef is excellent

Stayed in September 2022

Still no bar open. This is a Hotel and many people like to relax after work with a nice drink in the bar. It is obvious that the management does not take its guests seriously. Prospective guests have in fact walked out when they found that the bar was not open. The breakfast is OK, but where is the filter coffee? There was no toast available at breakfast. Apparently, the toaster was broken. No contingency plan. I did raise all these points on my last visit. I received no response from the Hotel management so I am not holding my breath. I would stay elsewhere if it was not for the position of the Hotel.

The location and the staff all OK. Willingness to help from all the people I had dealings with.

Stayed in September 2022

no back-up for power failure.

Stayed in August 2022

TV channels not functioning Bathroom Extractor not effective Mould on ceiling and in grout Housekeeping could improve Air conditioner not functioning properly

Good location Secure parking Breakfast good

Stayed in July 2022

1. Internet was on and off 2. Facilities in the rooms: aircon was not working (room 137) 3. Only one towel, one soap tea and sugar was not enough to share with my wife, Try to put additional items if a couple will be staying in the room

It was good. Enjoyed

Stayed in May 2022

It’s a bit pricey for the room.

Great location in the city Center and very friendly staff. Beautiful pool area as well.

Stayed in May 2022

The carports on the passages are smelling baf

Ordinary

Stayed in April 2022

the bathroom doesn’t have a shower door. so when you use the shower water gets splashed onto the floor making it slippery and messy. kind of forces you to take a bath.

location in the town

Stayed in April 2022

1. At check in the receptionist was shouting at the housekeeper asking which room to allocate to us, who was about 10 - 15 meters away instead of calling her closer and speaking to her 2. The lace curtain in the room had a big whole in it 3. The shower head was spraying water all over and wet practically the whole bathroom 4. We booked for 2 adults, however only had 1 bath towel 5. The silicone / grouting between the bath tub and wall has pulled away from each other and looks dirty. 6. The ceiling in the bathroom had mold on it 7. The overall feel of the room including the bathroom felt dirty 8. When we called room service for cold drinks the evening, we were told they don't have anything for us to order. 9. The passage carpets were full of bleach or paint stains approaching the room 10. The walls in the room had nails but no pictures hanging from them, there were patches of different colour paint on the room wall 11. The grass outside the room window was long and overgrown 12. At breakfast there was a slight confusion as it indicated on the list that we were booked in another room, but managed to sort it out - poor communication 13. Wifi connection was very poor, might as well not have connected 14. Very over priced for the facilities offered and service received

1. The aircon works well 2. The breakfast was nice

Stayed in March 2022

The decor is very outdated and our keys didn't work in the morning after breakfast. The TV channels had very low volume.

The breakfast was really good

Stayed in March 2022

The did not have cutlery, had a bowl of cereal but they were looking for spoons ended up eating fruits with the fork, the first night i had also made a special request for soya milk they agreed but in the morning the said the person who responded to the email didnt notify the kitchen staff.

Stayed in December 2021

We had an extra bed in the room

The channels were accommodating

Stayed in November 2021