The swimming pool was dirty and we had to clean it ourselves. The shower in room 21 was faulty and just flooding water everywhere. We were promised a room with a balcony but didn't receive that. There are no bath detergents to use to clean the bathtub after taking a shower or bath.

The food was excellent and staff is friendly. The place is very clean.

Stayed in September 2021

One of the rooms we booked had an empty pizza box underneath the bed which showed the room had not been thoroughly cleaned.

The staff was very friendly. The breakfast was great.

Stayed in September 2021

No baked beans at breakfast WiFi didn't work for me

Stayed in September 2021

everything was so perfect ,friendly staff we got at the reception area ,they gave us warmth welcome and the guy who was working at night when we arrived after going out at night was so friendly and helpful.not forgetting their breakfast wow it was so delicious....i fully recommend

Stayed in April 2024

Outdated and definitely not worth the price. A bit overpriced.

The staff was very friendly and welcoming. The establishment was clean, although cleanliness is not an expensive endeavor.

Stayed in May 2024

The hotel shows a four star, but I must be honest it is more like a two star. Some of the tiles are lose on the floor as you walk, the room's key is sticky, the undercounter bar fridge has its cable running over the front of the counter and the plug was not making proper connection, so the next morning our food was not as cold and the floor full of water. Thus, we had to throw the food away. They tried to level the fridge by having two pieces of broken tiles under the front feet of the fridge, if our twins had to walk past the fridge, it will slice a foot open. We tried to keep them away from there. The window handles are very loose and does not close properly. The shower in the bath is also a disaster, the little curtain is so flimsy and the taps you have to turn five or six times before the hot water opens. Then the handle to change from tap to shower is so difficult to switch over, you need to almost use both hands to switch it over with force. The shower head is so small, and the holes are blocked, so when you get the water the right temperature and you switch it to shower. It feels like to jets are about to spray your skin off. As soon as you flush the toilet, it flushes for about a minute and it wastes a lot of water. There is also no two point plugs in the room to charge your phone. The breakfast was also very mediocre and not something to look forward to. We wont be staying over at Willows again.

The staff was very friendly and accommodating.

Stayed in May 2024

Definitely not worth the money paid.

Stayed in April 2024

The aircon in the room was extremely noisy, very disruptive. The bed mattress was very soft and uncomfortable. The shower head was terrible probably needs a clean or a replacement.

Location was good, breakfast was good. Staff were very friendly and helpful. Parking was good.

Stayed in April 2024

Nothing, everything was nice

The breakfast was tops

Stayed in March 2024

The hotel is in dire need of upgrades - specifically and most importantly the airconditioners, then the shower over baths and then the toilet flushing mechanisms. No two point plugs next to beds. The bedside lamp in the third room that I was moved to didn't work.

The hotel has a lot of potential and the location is great.

Stayed in March 2024

The bathrooms can do with a serious make-over

Stayed in March 2024

The overall deco is very old, bathrooms are small and old. The bath curtain that suppose to turn the bath into a bath/shower is very flimsy, cheap and I doubt is being changed often. The room smelled absolutely damp, I think there might have been massive leak because the carpet in the room was went in one of the corners. Our night there was definitely not the best, the whole night we had to sleep with a noisy aircon on because that damp smell was horrible. My family all came back with congested noses due to this horrible experience.

They had a great breakfast display. I really enjoyed the breakfast

Stayed in March 2024

Spaces rooms

Stayed in February 2024

Pillows yellow with sweat breakfast very poor

View and location

Stayed in December 2023

No water in bathroom sink moved to other room other room 50% tv channels did not work pillows all yellow and flat changed all pillows. breakfast everything was cold

View and location

Stayed in December 2023

Rooms are very outdated. Bathrooms not great. Breakfast mediocre at best. Not worth the money.

The view

Stayed in November 2023

It’s states 4* It is very far from 4* Bedrooms and bathrooms are old. Shower in a bath leaking all over the floor. Very old shower curtains and taps. Carpet in bedrooms very old and smelly. TVs play blurry, non smart tv Beds of hard or floppy mattresses Overall, terrible night. I felt very dirty after leaving Kitchen and kitchen staff the hi light of my trip

Lovely, well maintained front entrance

Stayed in October 2023

Everything, it was worth every cent. The breakfast was awesome and my kids had a feast 😀

Stayed in October 2023

Our experience at the hotel was average. The staff lacked friendliness, and unfortunately, both the air conditioning and WiFi were not functional. As a result, we made the decision to forgo breakfast and proceed directly to our appointment.

Location

Stayed in October 2023

Improve in bathroom facilities

The bathroom wasn't great

Stayed in October 2023

Aircons, shower, lack of small fridge, average breakfast.

Big rooms

Stayed in October 2023

Breakfast prepared better

The breakfast was terrible You could see the food was prepared the previous night Fruit was not fresh Coffee was cold

Stayed in September 2023

Everything

Stayed in August 2023

Everything. Reception, food. Cleanliness

Stayed in August 2023

Everything

Stayed in July 2023