Pier place, 31 Heerengracht Street, Cape Town City Centre, Cape Town CBD, 8001 Cape Town, South Africa
#168 of 205 hotels in Cape Town
Guests' ChoiceBased on 759 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
8.1
Facilities
7.7
Staff
8.3
Value for money
7.9
Free WiFi
7.7
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End of dialog contentReviewed: 16 May 2024
Tory
South AfricaNice and calm area 😄
Stuffs attention!!👍🏻👍🏻
Stayed in May 2024
Reviewed: 13 May 2024
Krystal
South AfricaPlease add more coffee and tea sachets with milk.
Stayed in May 2024
Reviewed: 12 May 2024
Amanda
South AfricaThere were only 3 options on the breakfast menu, we wish there were more. The shower kept flooding outside the shower door. The WiFi was terrible from our room and the netflix and other streaming services weren't working. We did request assistance from the staff, which it then worked for the night and didn't work for the rest of the trip. We were informed that we weren't allowed to smoke on the balcony despite there being cigarette buds on the balcony and a constant strong smell of weed in the halls and would sometimes come into our room when we kept the windows open as if the other tenants were smoking next to us.
The room was clean and comfortable. The aircon worked perfectly. The breakfast was delicious. There was a working elevator and the location is close to most attractions. The kitchen unit was well equipped for 2 people.
Stayed in May 2024
Reviewed: 8 May 2024
Dorcas
KenyaNo wardrobe. But at least hangers were provided to hang my coats
Spacious room. Clean and quiet. Accessible and good security
Stayed in May 2024
Reviewed: 29 April 2024
Francis
UgandaAccessing the place, it's so hidden
We done
Stayed in April 2024
Reviewed: 20 April 2024
Dries
South AfricaThere is no proper and safe parking for cars available. We had to pay R750 for an open, obscure parking behind the hotel.
Friendly people. The breakfast was tops! It is walking distance from the CTICC.
Stayed in April 2024
Reviewed: 15 April 2024
Bright
MalawiDuring check in, having informed them i will arrive late or around 23:00 hrs i was still made to wait by the reception very long and capetown was COLD and thanks to the the taxi driver being a resident , he managed to call them through so i can get a room allocation. They need to improve
The environment and was worthy my budget
Stayed in April 2024
Reviewed: 15 April 2024
Nicky
South AfricaNothing negative stood out.
Location is central with easy access to shops and public transport
Stayed in April 2024
Reviewed: 11 April 2024
Nadine
South AfricaThe rooms were well stocked
Location was perfect for my needs
Stayed in March 2024
Reviewed: 4 April 2024
Adele
South AfricaNothing
The central Cape Town was clean. It was so pleasant at the Cafe for our morning coffee. The location for the purpose of our visit was perfect. Secure parking was a bonus.
Stayed in March 2024
Reviewed: 3 April 2024
Ikenna
South AfricaThey should add mats in the bathroom so one can dry their foot after shower.
Stayed in April 2024
Reviewed: 26 March 2024
Kwetonda
UgandaI think for the kind of money the property should provide a bottle of water everyday. This was only provided on the first day. Also the reception is not 24hrs, however the property provides a key that can let you in. This was not communicated at check-in so the first night i got stranded outside.
The breakfast is good and quick. The service was also very good, staff very friendly.t The WFI worked great
Stayed in March 2024
Reviewed: 25 March 2024
Khanya
South AfricaIt’s close to everything & really clean
Stayed in March 2024
Reviewed: 20 March 2024
Tarryn
South AfricaParking and having to walk at night from the car park to the hotel. Some nights when returning from meetings the car park was full and finding parking was difficult.
Suited our needs perfectly. Room was spacious and comfortable and had all we needed, and the breakfasts at the cafe were really good. Amazing coffee!!!
Stayed in March 2024
Reviewed: 18 March 2024
Saunders
United KingdomThe first room safe failed to lock, we reported this and a replacement was installed which also failed to lock. After a further couple of days without a functioning safe we gave up. air condition did not cool but this didn't give us a problem. We reported that one of the sink plugs had jammed shut four days before leaving ... it was still not mended by our departure date so we just used the other sink.
Breakfast was good. Location is good. Room size and cleanliness were very good
Stayed in March 2024
Reviewed: 17 March 2024
Lucile
FranceThe parking is not included in the price
Very big and nice bedroom, breakfast ok, wifi ok
Stayed in March 2024
Reviewed: 16 March 2024
Nyaradzai
NigeriaSmaller than it appears in the pictures.
Location was good. Facilities are not bad at all
Stayed in February 2024
Reviewed: 12 March 2024
Lee
South AfricaThe shower flow is not good. I flooded the bathroom before realizing and had to block up the door with towels to stop this happening again. The kitchen was poorly appointed for the price we paid. At least 2 coffee cups would have been nice. There were only 2 small teacups with no saucers. AS I said, it has potential to be lovely. The safe didn't work and we just had to make a plan. Unfortunately, the room we had was very noisy because of loiterers right outside our window. It is a nice hiding whole for people to visit in. The security guards should be aware of this and move these people along.
The location and the staff were amazing. The room was large and clean. The hotel has the potential to be really amazing but there were a couple of issues. The bedding was very clean and comfortable.
Stayed in March 2024
Reviewed: 9 March 2024
Modise
South AfricaBreakfast menu is very limited. It'll be nice to add more to the menu.
Apartment is spacious. Enjoyable to live in. Staff was welcoming and helpful
Stayed in March 2024
Reviewed: 27 February 2024
Haseeb
PakistanMust instal the generator for electricity
Stayed in February 2024
Reviewed: 26 February 2024
Shaakira
South AfricaThe showers kept flooding the toilet when we used it and the kitchen needed to have more cooking utensils for example a pot
The layout of the room was gorgeous the bed was extremely comfortable and the showers was nice and spacious
Stayed in February 2024
Reviewed: 26 February 2024
Silindile
South AfricaThe shower and toilet doors,they are not very private.
The breakfast
Stayed in February 2024
Reviewed: 24 February 2024
Williams
South AfricaThe kitchen could've been furnished better. The coffee and tea mugs were tiny (not practical at all), and there was not enough cutlery and crockery for 2 people. Also, the smart TV setup allowed for other people to randomly connect. This was a bit strange. Better instructions for how to operate and connect to the smart TV would have been better.
It was spacious, comfortable, and quiet. I liked the fact that housekeeping wasn't every day, which allowed for privacy and relaxation. Very practical for a self-catering place! Everything was clean and tastefully decorated! Definitely value for money. The location was excellent and allowed easy transport to lots of fun locations without many delays. The location was also relatively safe and in a quieter part of the CBD, which was great!
Stayed in February 2024
Reviewed: 19 February 2024
Mimi
South AfricaThe view wasn't the best since I was starting a a wall but I wasn't in the hotel all day so it didn't matter, also the housekeeping schedule was weird since they didn't come everyday so that caused me so e confusion but other than that me and my aunt really enjoyed our stay
The breakfast was great. The restaurant staff was really wonderful they would tell you when something wasn't available but that never was a problem because of the variety that they offered. The coffee was to tier
Stayed in February 2024
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