Great location, they collected us from the train station, and dropped us up to snow monkey park and collected us. Dropped us back to the train station when we were leaving

Eadaoin Ireland

Friendly very helpful and welcoming hosts. Loved the spacious room, very comfortable beds. Dinner and breakfast were very enjoyable with my vegetarian diet easily accommodated.

Ronald Australia

Perfect location. Wonderful staff and lovely Japanese food.

Callum Australia

The hotel is beautiful, in a great location for the onsens. The food is amazing, very traditional style, it was a real experience!

Simpson Singapore

A wonderful stay. Chose this hotel due to having transportation between Yudanaka train station and the Snow Monkey Park. Very handy indeed! There are two public onsen within the facility (gender separated) and two private onsen (indoor, free and outdoor, 2000yen per 30 mins, or free with select rooms) in addition to the 9x onsen in town. In-room drinks provided (free) and replenished daily with local snacks provided in-room and changed daily also. A nice touch! Tip - choose a consecutive night stay (2 nights) and you’ll have the town onsen to yourself until 3pm when the guests start to check into their hotels. Most only stay 1 night so the town onsen can get quite busy from 3pm. We chose the “no meals” options in our booking and were spoiled for choice within Shibu Onsen (places open from 5.30-6pm), no reservations necessary which isn’t the case for most other towns in Japan!

Melissa New Zealand

The room is clean and spacious, with great view of river in the front. it felt relaxing and tranquil. The staff is nice and friendly, really helpful. we are suprised to find someone who is able to speak chinese in this town. The meal offered is beyond expectation, super delicious.

Yun China

The hosts of the property were totally amazing at looking after us. Beautiful family. Beautiful location and hotel. Loved the private onsen will definitely visit again

Gloria United Kingdom

Everything, to begin with Yamada San our shuttle driver and tourist guide . Then to the amazing couple slightly elderly that ran the hotel to the young Nepalese staff that explained everything in English . The bedroom and private onsen were wonderful . But nothing prepares you for the utterly out of this world dinner that awaits you from the way you are served to the beautiful exquisite and so so delicious food . Breakfast was again exceptional. Shibu onsen town / village has such charm and the public onsens are perfectly quaint and boiling hot and scrupulously clean . Top top hotel from facility to staff to food

Abby United Kingdom

Very welcoming and well-run place, great location, comfortable room with river view, excellent Japanese-style breakfast and dinner (need to order in advance). Free shuttle from/to the train station and Snow Monkey Park.

Michael Australia

This is a lovely hotel in a great location, but what really made our stay fabulous and memorable was the staff. The owner, Yamada Akiyoshi san was thoughtful and went out of his way to show us the mountains which we really appreciated - thank you. All the staff we met were good humoured, attentive and very patient with our poor attempts at Japanese. Nothing seemed too much trouble. This has been one of our favourite hotels in Japan! If you are new to staying in a traditional Japanese hotel, this would be an excellent place to start. The food is wonderful - we enjoyed a full Kaiseki dinner and breakfast which were very tasty. There are really clear explanations of everything- including how to wear the different items of clothing and how to use the 9 traditional bath houses in town. even if you only have one night, come and stay!

Catharine United Kingdom