King Salman bin Abdulaziz Al Saud Street, Madinat Jumeirah Resort, Umm Suqeim, Dubai, United Arab Emirates
#74 of 718 hotels in Dubai
Guests' ChoiceBased on 655 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.3
Staff
9.2
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 28 July 2023
دم
United Arab EmiratesEverything
Everything
Stayed in July 2023
Reviewed: 28 July 2023
Matthias
GermanyOnly one thing, but that didn’t influence our rating. However it is definitely something that should not happen in a 5 star beach hotel. Beach bag was not provided- hotel personnel told us they are out of stock, for more than 3 weeks. We asked multiple times. On our question how come everyone has one, they told us those guests who have it are there for more than 3 weeks, and offered us a plastic bag as alternative. To make it clear we payed for a 5 star hotel experience and not supermarket experience.
Hotel is amazing, the entire area of the connected hotels is beautiful. We used buggy’s and boat rides inside the resort, all the time. The service of the hotel is amazing. All employees are extremely polite, child friendly and helpful. Rooms are spacious, beds very comfortable. Extremely high hygienic standards. Complimentary water on the beaches, pools and in the room several times per day. c We are a family with 2 kids so we also used 2hours of supervised kids club also with no additional surcharge. Breakfast and dinner simply beyond all expectations. Complimentary Nespresso coffee every day.
Stayed in July 2023
Reviewed: 28 July 2023
Ye
ChinaToilet paper could be better
All white, clean and peaceful. great sunset view next to Burj Al Arab
Stayed in July 2023
Reviewed: 28 July 2023
Nasser
IsraelI really liked the location of the hotel, kind and smiling staff all the time, amazing cleanliness,
Stayed in July 2023
Reviewed: 24 July 2023
Anoud
Saudi ArabiaNothing
The beach was amazing and clean
Stayed in May 2023
Reviewed: 23 July 2023
Ahmed
United Arab EmiratesThe only issue I had was the lack of shataf in the bathrooms.
I loved the room and breakfast and the staff were truly above excellent.
Stayed in July 2023
Reviewed: 23 July 2023
Ahmed
Saudi ArabiaBeach, pools and facilities
Beach was great Breakfast was delicious
Stayed in July 2023
Reviewed: 22 July 2023
Umer
United KingdomLove this resort which is why we keep coming back every year
Stayed in July 2023
Reviewed: 21 July 2023
Mishari
KuwaitThe water sports activities on the beach like jetski’s are over priced!
Amazing hotel and well maintained! The breakfast is one of the best ever! A huge thank you for the duty mangers Yana and Mohammad! They are wonderful and professional! A big thank you for the club car stationed guy at the hotel and to house keeping Baroun who is always smiling and attentive! Will be back again for sure!
Stayed in July 2023
Reviewed: 21 July 2023
Mustafa
United KingdomRooms are lovely, really nicely decorated. Buggy ride to water park very convenient. One of the nicest hotels I've stayed in.
Stayed in July 2023
Reviewed: 19 July 2023
Dalal
United Arab EmiratesNothing
The place is amazing, the bed is so comfortable, the service is also excellent.
Stayed in July 2023
Reviewed: 18 July 2023
Stephanie
SwitzerlandThe bathroom lighting could be better.
Very nice resort, above expectations. We ended up having two rooms with sea view despite booking garden view. Helpful staff, great gym, very efficient buggy service. The Jumeirah complex comprises 4 hotels (or more) that are interconnected. There are plenty of exquisite restaurants and everything can be reached on foot (maybe not in summer, because is the heat).
Stayed in July 2023
Reviewed: 14 July 2023
T
KuwaitSome stuff need more to know how to be more flexible the check in staff
The manager she is morning shift amazing I face many issue and details for check in but I informed the manager she really deal immediately and upgrade me and let me check in she is amazing
Stayed in July 2023
Reviewed: 13 July 2023
Trity
United KingdomUnfortunately, they banned access to the beach and outdoor swimming pool after 7 pm. for kids. Actually, kids weren't able to get swimming before 5.30 pm , because of sun and hot weather .
Lovely swimming pool, unlimited access to water park, nice beach,
Stayed in July 2023
Reviewed: 13 July 2023
Elie
United Arab Emiratesexperience was amazing, nothing can be better than what the hotel staff has offered
Room, Restaurants, pool, water park
Stayed in July 2023
Reviewed: 12 July 2023
Feras
Saudi ArabiaFacilities are top notch. Breakfast was amazing. And a wide range of nearby fancy restaurant choices. But of course all comes with it’s price
Stayed in June 2023
Reviewed: 12 July 2023
Susan
AustraliaQuite a few facilities shut off Not well explained
The look of it ( like a village , the waterways )
Stayed in July 2023
Reviewed: 11 July 2023
Xsa1amix
United Arab EmiratesEverything and stuff helpful Thanks amira at reception
Stayed in July 2023
Reviewed: 10 July 2023
Rana
United Arab Emiratesvery nice place and family friendly , the stuff are so professional and helpful . the place is suitable for families with kids . I enjoyed our getaway vacation , and definitely will visit this place again .
Stayed in July 2023
Reviewed: 3 July 2023
Bander
Saudi ArabiaThe drinking water in the room.
The bed
Stayed in July 2023
Reviewed: 2 July 2023
Umair
United Arab EmiratesEverything excellent
Stayed in July 2023
Reviewed: 2 July 2023
Lee
United KingdomWe waited a long time to check in so I would say more staff needed at peak times for checking in.
We love this complex. All the staff are amazing, always attentive, making the trip feel very special. The rooms are great, we really enjoyed our visit.
Stayed in July 2023
Reviewed: 29 June 2023
Razan
United Arab EmiratesFood very expensive. The rooms far from elevator,swimming pool small,checking in was not satisfied at all.and the bathroom there was no hose pipe.
Pillows
Stayed in June 2023
Reviewed: 27 June 2023
Hanif
United KingdomRoom location
Breakfast
Stayed in June 2023
Reviewed: 26 June 2023
Erik
RussiaService, food, welcoming of staff, entertainment, facilities. quality of rooms and amenities
Stayed in June 2023
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