The receptionist was very slow in registering the guests. I had to wait for nearly 20 mins to get the key card. The hotel is old but it is clean. There are some items in room which should be changed as they are old. Once I checked out, the receptionist asked me to wait for 5 min but he forgot to update me. I stayed waiting for 20 min for nothing. After that he noticed that I'm still waiting. Then he remembered and told me that everything is OK sir !!!!. Some thing else, I asked for late check out that suppose to be at 1 pm instead of 12pm. They told me ok during check in. However the reception called me at 11 am and asking me for check ou., seriously!!! Getting very nervous that time.

The location is close to everything. Metro station just few meters from the hotel, restaurant, wholesale market, money exchange, pharmacy etc.

Stayed in April 2024

The receptionist when we arrived was not that accomodating.

Stayed in March 2024

The girl receptionist was kinda rude I told her my companions are still parking the car she kept insisting that I go get the passport I had to go out 3x to look for my companions. She lacks customer service

overall the place is good and the guy who assisted us going to the room was excellent ☺️

Stayed in April 2024

No Early check in.

Good customer service from staffs especially receptions Mr Midlaj and Shivam. They know what they are doing and do it very well. I am planning to stay again once in Dubai

Stayed in April 2024

The front office Mr. Midlaj was very helpful

Stayed in April 2024

At times there where nobody to help carry bag to the room. Last day the water was cold...heater was not working

The welcoming of staff..

Stayed in April 2024

Being so close to the airport, you could hear the airplanes before going to sleep (lucky for us we were very tired after the long days of tourism!) because the windows were not of good quality. We do not recommend to rooms at lower floor that are above the kitchen, because those guys make renovation repairs during night time and the hotel staff has al,ost no control over them!! We recommend the management a better training of the staff - one night we were surprised by a guy who entered in our apt (at 1A.M.) to check if the room is available or not - no knocking at the door, not ringing the door bell!! In no case a 4-star hotel, they need to make many improvements for that.

We were given two 1l bottles of water every day. The body lotion in the bathroom was wonderfull :) The location of 10: 100m from the subway + across the street from a shopping mall + close to the airport! Thanks Nigel, Zoha and the guys at the restaurant - always with a polite smile on their face.

Stayed in March 2024

Old or negligent look in the apartment. Bad management and coordination between the hotel and the restaurant: we were waken up at 2, 3, 4 A.M. by renovation works made in the kitchen. And that was not only one night! We were there on vacation, therefore the nights were for sleeping, so we could sightsee and have fun during daylight.

The location was very good - 100m from the subway! The apartment was big enough: one ensuite bedroom, living and half-bathroom. Breakfast varied enough. The staff very polite: thanks Nigel for all the info and your kindness, thank you Zoha, plus the guys from the restaurant where we had breakfast (the tall guy who welcomed us every day, the omlette guy and the Asian looking man - sorry for not knowing your names)

Stayed in March 2024

-

Value for the money. Other facilities like sauna and steam bath were nice.

Stayed in March 2024

Nice big rooms, good breakfast and dinner

Stayed in January 2024

Not applicable

Everything

Stayed in March 2024

The hotel will charge - block half of your payment from your card before your stay starts -Which is not mentioned in the Booking.com. Hotel says this is for as a guarantee. If dinner or lunch is included please remember that this is a set menu from a separate menu card, not the common standard menu from the hotel. Wifi will not work in the laptop until you get a separate password from the reception.

Metro station just opposite to the hotel. But always remember that Dubai metro is always house full. From the airport you can get a taxi by not more than 20 USD. Always remember that there there are other hotels with same name in the same area so please ensure to type the correct hotel address. Breakfast really good with lot of Arabic, middle east, western and Indian selections. Rooms are really big.

Stayed in March 2024

The location was not as ideal as I thought it would be. Taking the metro from the station at rush hour was painful

The property was very nice for the price. Staff was very courteous

Stayed in March 2024

NA

Location and excellent services

Stayed in February 2024

N/a

location for shopping is superb, plenty of malls about, Salah Al Din metro 2 minutes away, breakfast buffet, Lunch limited menu and dinner buffet, meals were limited for vegetarians. The restaurant staff were great they all bent over backwards to accommodate us as we are Hindu vegetarians, we requested meals and the Chef offered us a choice of food and he made what we wanted, a credit to the hotel . Rooms cleaned daily, swimming pool was ok. All round a great place to stay and great location.

Stayed in March 2024

1.The hotel is right in the middle of a busy street. Had expected little bit of open area downstairs from Ramada. 2. Our queen size room was quite small. It was slightly suffocating in the night.

It was a clean, very small space for a queen bed room. Twin beds room has better space. We opted for breakfast @35 dhms per person, it was good.

Stayed in March 2024

If the Neighborhood was a bit cleaner, it would make a great difference. 😁 A small microwave oven would be great 👍.

Staff were very helpful and respectful. Breakfast and dinner was excellent. 🤗

Stayed in March 2024

Room carpet

Clean and location

Stayed in March 2024

Staff are very helpful especially midlaj and imtiaz. Location is perfect.

Stayed in March 2024

Nothing

Main center

Stayed in March 2024

NA

Friendly staff

Stayed in March 2024

LIMITED OPTIONS IN RESTAURANT FOR BREAKFAST, LUNCH & DINNER

LOCATION VALUE FOR MONEY ROOM SIZE

Stayed in February 2024

As I am vegetarian did not had much option to choose my meals.

Close to local amenities

Stayed in March 2024

Nothing

Staff were very friendly. Very clean and the housekeeping was very good. Metro station is two minutes walk and lots of shopping places nearby.

Stayed in March 2024

Nothing really.

Everything was more than what I was expecting actually. I booked for 1king size bed for family of four with available sofa. But when I arrived the prepare already 2 extra bed for us without us even asking. All are fine for me. Room is comfortable. They provide everything we need and check in and out time was fast.

Stayed in March 2024