Hietzinger Hauptstraße 10-14, 13. Hietzing, 1130 Vienna, Austria
#90 of 382 hotels in Vienna
Guests' ChoiceBased on 1702 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
8.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 February 2024
Brandon
United StatesNot many choices for dining within a close walk. Far from the main attractions of downtown.
Classic, historic feel. The lounge was great. Excellent breakfast.
Stayed in February 2024
Reviewed: 18 February 2024
Darko
SerbiaAll is good
Breakfact perfect
Stayed in February 2024
Reviewed: 18 February 2024
Áron
HungaryLittle bit expensive parking which is not well-advertised on their page.
The kind service, quality of food, quality of the room, the location also.
Stayed in December 2023
Reviewed: 17 February 2024
Sophie
United KingdomI wish we’d had Netflix in the tv so we could watch something English
Spacious, clean, tasteful, the view from the balcony was lovely, nice lighting
Stayed in January 2024
Reviewed: 16 February 2024
Whitlock
United KingdomOnly a minor point on a personal note as I'm a light sleeper but as the floors are all wood / tile (which looks great) there's nothing to absorb the sound so it makes it very noisy late night / early morning.
Great location opposite schonbrunn estate & within 1 minute walk of all public transport links. Room was exactly as pictures on site, ample room for 2 adults & a child on sofa bed. Breakfast selection was excellent with mix of cold, hot & continental selections. All staff encountered were exceptional - friendly polite & helpful. The breakfast chef especially - potentially the happiest chef I've ever met always with a smile & good morning.
Stayed in February 2024
Reviewed: 12 February 2024
Gabriella
HungaryWe booked a room for three people, but we only got two of almost everything: two towels, two mugs, two glasses. The extra bed was made on the sofa, and they forgot to put an extra pillow there. We didn't understand it.
Beautiful hotel, right next to Schönbrunn Palace. A real historic building with a fantastic atmosphere. The Gloriette Bar is a miracle! A special bonus is that check-out is at 12 noon, so very convenient.
Stayed in February 2024
Reviewed: 10 February 2024
Marjorie
BrazilLike the photos, very clean and organized
Stayed in January 2024
Reviewed: 7 February 2024
Kateryna
AustriaThe room was excellent, the bathroom was incredible, the food was delicious, and the staff was absolutlely friendly. Definitely my recommendation and admiration! Thank you! Wish you grateful customers!
Stayed in February 2024
Reviewed: 6 February 2024
Markus
Austrialarge room; very friendly staff; quiet
Stayed in February 2024
Reviewed: 29 January 2024
Wiktor
PolandNothing to add.
Very good hotel, located very close to Schonbrunn castle. It fulfilled my expectations.
Stayed in January 2024
Reviewed: 27 January 2024
Amir
Sweden20minutes from the city center.
Immaculate Hotel radiates an opulent charm of contemporary decor perfectly blended with the traditional warmth of Austrian hospitality.
Stayed in January 2024
Reviewed: 25 January 2024
Justyna
PolandThe reception clerk staff might have been a bit less paternalistic and snooty.
Perfect, true Viennese style hotel in a very good, elegant style, cosy, comfortable. Perfect breakfast as well !!!
Stayed in January 2024
Reviewed: 21 January 2024
Felix
SingaporeClassic vienna hotel. Incredible value for the price.
Stayed in January 2024
Reviewed: 16 January 2024
Renata
GermanyStaff appeared new
Location
Stayed in January 2024
Reviewed: 11 January 2024
Luzviminda
United StatesBreakfast was excellent and the staff are friendly
Stayed in January 2024
Reviewed: 11 January 2024
Charlise
MaltaIt seems that the floor was not cleaned properly prior to our entry as I found a piece of glass and dust on the floor.
The breakfast was really good as it had a good variety of items to choose from. The room was big and the view from our room over the Schonbrunn Palace garden was superb.
Stayed in January 2024
Reviewed: 10 January 2024
Isbel
Venezuelathe breakfast pretty good, room very clean and comfy, staff so nice!!
Stayed in January 2024
Reviewed: 10 January 2024
Marie
GermanyThe bed was too soft for my husband. The breakfast were the same for our 5 days stay. It would be great if they can offer some different dishes everyday.
The location ist great, only 1 min away from the subway station and walking distance to Schönbrunn Palace. The breakfast offers enough choice and the staff are very friendly. The room is relative big. We are very happy with the choice.
Stayed in January 2024
Reviewed: 8 January 2024
Carmen
RomaniaBreakfast is very good, but much too expensive. With this price you can have breakfast for two people.
Excellent hotel and location.
Stayed in December 2023
Reviewed: 8 January 2024
Emma
United KingdomAbsolutely nothing.
Staff were all very friendly and helpful. The room was an excellent size for 3 people. They even left some chocolate treats in the room for my son on his birthday. The location was perfect for us. Lots of cafes and shops nearby as well as trams, subway and bus stops right outside. Schonbrunn Palace and gardens are a few minutes away too. Subway into city centre takes about 10 minutes.
Stayed in January 2024
Reviewed: 6 January 2024
Rae
United KingdomNA - All was amazing
All was amazing
Stayed in December 2023
Reviewed: 6 January 2024
Davyb69
AustraliaNothing
The room was large with a bathroom, bedroom and living area with a sofa, desk and TV, 2 travel beds were in this space for the kids, there was also a separate WC and spacious hallway with storage. We had breakfast included and it was a very good buffet with a large variety of options. Located over looking the grounds of the Shonbrunn Palace and close to the Zoo entry (ignore Google maps go into gate next to the Lindt chocolate shop and turn right) and only 100m from the underground to the city.
Stayed in December 2023
Reviewed: 5 January 2024
Marita
AustriaThe location is great and the staff is lovely, highly recommend. 😊
Stayed in January 2024
Reviewed: 4 January 2024
James
United KingdomCost
Location
Stayed in January 2024
Reviewed: 4 January 2024
Roma
QatarVery good location and wonderful people . Nice restaurants and close by to the shops
Stayed in December 2023
Saint Augustine Beach, USA
Puk Tian, Thailand
Isone, Switzerland
Coromandel Town, New Zealand
Kaleucagız, Turkey
Naples, Italy
Oberdorf, Switzerland
Täsch, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content