We found the pillows to be far to soft for our liking. Wouldn't say didn't like, but found it unusual that there were individual duvets on the bed. There were no tea making facilities in the room only coffee. Not seen that before.

Location was good and the staff were very helpful.

Stayed in May 2023

Personal was a bit unfriendly, didn’t speak German very well

nice private Spa, really nice rooms, nice location

Stayed in May 2023

Room 12, nice hotel in general. Samsung TV, Villeroy & Boch bathroom appliances with walk in shower, clean towels, DeLonghi coffee machine with Nespresso coffee and bio milk. Very nice lights in the room, curtains. I recommend large bed, excellent comfort after your city visits. Good tap water, windows, air condition system. They have elevator, but I used the stairs. Everything is nice, from the main entrance towards my room. Staff was also excellent with hospitality. Use the U Bahn Neubaugasse station and you are in 5-6 minutes at Stephansplatz, Kartnerstrasse, entire Goldenes Quartier. For my next visit in Vienna, I will stay in the same hotel.

Stayed in May 2023

Amazing location, helpful staff, very clean.

Stayed in April 2023

All good

Excellent location, stylish hotel, comfortable beds, and coffee in the room.

Stayed in May 2023

Nothing

The property was in a good location, walkable to shops and restaurants. It had the best appointed room in my travel to 5 countries. It was small and quiet with great customer service.

Stayed in April 2023

This hotel is perfectly situated near Hofburg. Everything was excellent, from the room, furnitures, and appliances to how helping and pleasing the personnel is. They are always at your disposal and provide great service ! Special note for the spa that was a real plus. Would recommend 100%

Stayed in April 2023

Nothing

Location, customer service, style and presentation, facilities, cleanliness, general vibe of the hotel

Stayed in April 2023

Above all - the staff is very very nice

Stayed in April 2023

The staff was very friendly and helpful, especially Eduard. The hotel is very nicely furnished. A lot of attention was paid to details.

Stayed in April 2023

I could not find any fault with the hotel.

The warmth and friendliness of the staff and the overall cleanliness of the entire hotel were second to none.

Stayed in March 2023

There's nothing like that.

The staff at the hotel was very nice and welcoming. Our room was perfect by all standards. They location is close to the centre of the city.

Stayed in March 2023

Only breakfast is 25 euros. Not worth it if you only need coffee and a croissant!

Excellent rooms - helpful staff

Stayed in March 2023

exceptionally helpful and friendly staff. great location for great restaurants and bars and city sites all within walking distance. really cool artwork all decorated around hotel. couldn’t recommend this hotel enough

Stayed in March 2023

Nothing!

First of all this hotel is stunning! From the decor, lighting, trinkets, etc. its really beautiful. I enjoyed the location near lots of shopping and within walking distance to many sights, attractions, resturants, etc. The staff was wonderful in greeting, answering questions and making local reservations. The room was very comfortable and stylist and was easy to enjoy. It was also very quiet which can be appreciated.

Stayed in March 2023

Nothing. Everything was perfect!

Everything. Location location location is great if you want to live in the city. . The staff should be having workshops on how to do good service! I fell in love with my room and the service!

Stayed in March 2023

I would like better water pressure.

Very comfortable stay! It is a very nice hotel located on Mariahilfer Strasse, with comfortable bedding, coffee machine, quiet atmosphere and small spa, that I really enjoyed at the end of the day,

Stayed in March 2023

Thank you so much for everything you did to make our short trip to Vienna so memorable. The staff were incredibly helpful and friendly - nothing was too much trouble. The hotel itself is great - well located with excellent facilities and well appointed rooms.

Stayed in February 2023

nothing

we loved the decor immediately, the warm and efficient welcome and handling of our luggage, the spacious and beautifully lit room. The tap water is from a local source, drinkable and delicious. comfortable bed, quiet double glazing and all requests met with gracious and friendly help.

Stayed in February 2023

A very friendly and comfortable hotel. Good location. The reviews are true!

Stayed in February 2023

The location is just perfect: walking distance to key museums, opera, concert hall, shopping areas, etc. At the same time it was very quiet: I couldn't even hear any noise from the construction site nearby. The interiors are very stylish, but the design is also practical. Everything is immaculately clean. All hotel employees were super friendly and it felt like this is their true attitude rather than something artificial forced by the management. Highly recommended!

Stayed in February 2023

excellent location and the rooms were amazing

Stayed in February 2023

Breakfast subpar, only one person serving the entire room, heating in the room managed via a thermostat that doesn't display temperature

Great location, kind staff

Stayed in February 2023

The hotel is beautifully decorated; the artwork in the public areas is stimulating and fun. Our room was perfect; quiet and warm (great double glazing and soundproofing), very comfortable (a settee and seating area was a bonus) and fitted out skilfully and tastefully. The staff were all excellent; Eduard was very welcoming when we arrived and his colleagues maintained the very high standard. The breakfast is a treat and the private spa (a sauna and steam room - you book it at reception for 1 or 2 hour slots) is beautiful and luxurious.

Stayed in February 2023

Amazing staff.

Stayed in January 2023