Wildpretmarkt 5, 01. Innere Stadt, 1010 Vienna, Austria
#176 of 379 hotels in Vienna
Guests' ChoiceBased on 466 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.8
Facilities
8.3
Staff
9.2
Value for money
8.2
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 May 2024
Aneliya
United KingdomOn Booking site says the hotel offers slippers , none in reality. There was a kettle, sugar, teal and milk but no coffee. We have requested and none has been provided for the 3 nights of our stay
Location perfect. Breakfast good
Stayed in May 2024
Reviewed: 9 May 2024
Jean
FranceWe didn’t try the breakfast because of the high price
Cleanest in a quiet place in spite of a super location near the cathedral
Stayed in May 2024
Reviewed: 4 May 2024
Dr
IsraelThe room is ok, nothing special, but the curtains can't be closed entirely, so I woke up arround 6am because of the light in the room.
Great location, the street is clean and safe to walk even at night. The receptionists were very helpful and friendly. Free coffee and hot chocolate is a wonderful addition.
Stayed in April 2024
Reviewed: 3 May 2024
Georgios
United KingdomNO ADVERSE COMMENTS
LOCATION EXCELLENT IN THE INNER CITY CENTRE. BREAKFAST EXCELLENT FOR AN HOTEL OF THIS SIZE.
Stayed in May 2024
Reviewed: 23 April 2024
Margaret
United KingdomWe were sent to the wrong hotel , had to book another taxi, fortunately the second taxi know which hotel to take us too
It was clean and quite and comfortable
Stayed in March 2024
Reviewed: 8 April 2024
Lucy
United KingdomThe toilet was in a separate room to the bathroom where the sink was but it was only slight issue.
The location was perfect very close to main sites. The staff were incredibly friendly and helpful. Breakfast was very good, had chocolate on Easter Sunday felt special.
Stayed in April 2024
Reviewed: 19 March 2024
Jessica
United KingdomThere was black marks on the bed and a slight smell from the drains in the bathroom
Perfect location and nice views
Stayed in March 2024
Reviewed: 15 March 2024
Emma
United KingdomNothing
Lovely and clean and modern, had everything we needed even umbrellas when it rained
Stayed in March 2024
Reviewed: 4 March 2024
Alan
United KingdomThe lift could be a little slow at times.
Very well located in the centre of Venice and easy to reach by public transport (the underground is about 4 minutes away). The room was large, comfortable, quiet and clean. We didn't order breakfast but complimentary hot drinks and some fruit were available during the day. It was a good price and suited our needs perfectly.
Stayed in February 2024
Reviewed: 28 February 2024
Misret
Kosovoa lot of noise from other rooms, not insulated properly, you can hire people walking on up fours
Stayed in February 2024
Reviewed: 15 February 2024
Αλεξια
Greeceeverything was great
great location friendly staff
Stayed in February 2024
Reviewed: 6 February 2024
이태리
South KoreaPoor receptionist's attitude (Never say sorry even though troubled situation) My room keys didn't work on the next day of arrival. For the first time, receptionist explained I seemed to put my keys near magnetic devices - while I didn't do so -, but when he brought new keys to my room and the keys also didn't work. He promised to be back soon with new keys. Even though I had had hard tour schedule all day long, my wife and I had to wait for him to bring new keys. Several minutes later, I went to reception desk to get new keys, but he says "I try to fix the problem and the root cause is tech problem... You have to be more patient (until I fix this tech iproblem)!" I've lost my words to say. At least, he had say he is sorry for any inconveniences caused first, but never didn't say that. Few minuted later again, he came back to my room with new keys with sorry.
location (Close to most spots) Nice breakfast services and food quality compared to price (Sepcial thanks to the staff in the kitchen)
Stayed in January 2024
Reviewed: 26 January 2024
Jenny
AustraliaNothing
Good size room, good location
Stayed in January 2024
Reviewed: 19 January 2024
Jasminka
North MacedoniaAlthough it appeared to be clean, there were bugs behind and in the drawers
Extra location
Stayed in January 2024
Reviewed: 29 December 2023
Donna
AustraliaLarge windows in the room was bare- no covering, so if you like your room to be dark, it may disappoint
Quite central location approx 3 mins walk from Stephanplatz ( St Stephan Cathedral)
Stayed in December 2023
Reviewed: 23 December 2023
Christopher
United KingdomOn one day the rubbish collection made a huge noise out the front of the hotel between 645-710 am as the truck seemed to stop there and everything from all around brought to it. Screeching metal at that time of day was not ideal. This was a downside of the location! The next day was fine so maybe it was a luck of the draw The bathroom is old and tired. No fan. Shower is in the bath, with fittings that are broken and need replacing. Take the plug out completely to avoid the bath filling up when you shower! Would be nice to have bottles of water in the room as it is dry. Take a bottle with you so you can fill it up in the dining area.
The location is fantastic. 3 minute walk from St Stephan’s. The bed was comfortable. The room was warm Quirky art on the wall that didn’t work but was, well, quirky. The staff were helpful and pleasant The breakfast was fine although the bread and pastries were not totally fresh, and the orange juice was not fresh Tea and biscuits offered in the dining area at all times were nice - thank you.
Stayed in December 2023
Reviewed: 21 December 2023
Hugh
United KingdomUnusually for me, nothing really to complain about. Replenishing of the coffee pods in our room could have been a lot better.
Very comfortable and relaxed hotel with friendly and helpful staff. Not with a modern wow factor but with everything we wanted and working. Even had a decent wardrobe with plenty of hanging and shelf space. Clean with a great shower etc. Plenty of controllable heating Free fruit tea and biscuits in the afternoon in the dining/sitting room. Central location excellent for us to visit the xmas markets Very good breakfast
Stayed in December 2023
Reviewed: 21 December 2023
Andrei
AustraliaSofa bed for the extra guest not very comfortable for sleeping.
Excellent location, staff was friendly and helpful
Stayed in December 2023
Reviewed: 17 December 2023
Maria
CyprusNothing
We chose it for the location. It exceeded our expectations. Quiet location but in the centre. Two minutes from St Stephens Cathedral.
Stayed in December 2023
Reviewed: 17 December 2023
Kim
United KingdomNoisy building work opposite which stated at 7am.
Its location was excellent- situated close to the U bahn and easy walking distance to shops and restaurants. Right in the middle of beautiful Christmas lights.
Stayed in December 2023
Reviewed: 8 December 2023
Ian
United KingdomNothing
Great location Nice Room
Stayed in December 2023
Reviewed: 7 December 2023
Bliss
United StatesMy only complaint was the sloping ceiling. I ended up banging my head as I was arranging some things near the bed.
The location was amazing! We walked out of the hotel and within minutes were in the Stephanplatz. The room was very comfortable. my only complaint was the sloping ceiling. I ended up banging my head as I was arranging some things near the bed.
Stayed in November 2023
Reviewed: 4 December 2023
Elena
FranceIt was bad luck but our bathroom door got broken on Friday and the entire weekend it remained as such (not at all convinient) but again - bad luck. Breakfast was good but the omelette was almost cold in its pan (2 days in a row).
Location is perfect ; staff very friendly and helpful; room is quite large and very clean and breakfast was ok.
Stayed in December 2023
Reviewed: 2 December 2023
Françoise
TurkeyThe heating was quite low and sometimes we were cold. (Not in the bathroom). The rooms were not so well isolated(a little bit of noise from top and side rooms). Television channels for foreigners very few.
Very close to center , handy, nice street
Stayed in December 2023
Werl, Germany
Warwick, UK
Firgas, Spain
Juan Dolio, Dominican Republic
Kanyakumari, India
Palermo, Italy
Cala de Finestrat, Spain
Deolāli, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content