No microwave and no oven

Scenery is nice

Stayed in December 2023

The only disadvantage is the stair to go up, especially when we have to carry big luggages.

We got a quite spacious comfortable room during our stay with a beautiful Hallstatt Lake view. The staffs, especially Sandra and her colleague Otti, are very helpful and friendly. They are awesome.

Stayed in November 2023

None.

We enjoyed our stay. Staff is friendly.

Stayed in November 2023

Given the price of the room is on the high side, it doesn't include breakfast. Internet connection is quite bad as well.

Room is clean and of good size. The view is superb.

Stayed in October 2023

We asked for breakfast and couldnt here anything till the next morning after 10 am. We tried to call them and they didnt answer. We msged them but they gave an answer hrs later.

We got surprising upgrade to suite room. Hot tub was very nice after long walk.

Stayed in October 2023

it was so pricy, some spider nets were in the ceiling, the refrigerator was not clean, No AC

excellent location, staff, facilities

Stayed in September 2023

If have breakfast and dinner provide will be better

Have jacuzzi, nice room and good sea view

Stayed in August 2023

The ad offered an outside deck and hot tub however the room didn’t include either. Also, the emails instructed me to provide a phone number because someone would call me with instructions for entry, however my emails went unanswered and nobody called me.

The view was beautiful and the room was as cozy.

Stayed in July 2023

Very difficult to get luggage from parking to Hotel. The staff really didn't know much about the bus/taxi from parking to hotel and return

the beauty of the area. Very quaint place

Stayed in July 2023

It was unbearably hot in our room, there was no check in or check out process outlined, the towels were very thin for the amount we were paying, and there was no soap for the shower or toilet.

The design of the room was beautiful. The views were top notch, and the windows leading out to the lake were superb.

Stayed in July 2023

nothing

the view, the staff, everything!

Stayed in May 2023

The staff was amazing. Sarah really made the trip go smoothly. Would highly recommend to other couples. Amazing stay at this hotel.

Stayed in April 2023

Sandra was super helpful, making our stay most enjoyable.

Stayed in March 2023

Shower drain was clogged. There is a movement detection light that was unable to switch off, because we were with a cat, it was always flashing at night every time cat moved

Amazing location. Apartment was huge, has a lot of modern technology facilities, equipment. Staff was very polite and professional. View was stunning. Pets friendly !

Stayed in February 2023

The room does not offer value according to its extremely high price. We paid for almost €400 a night, breakfast was not included. Sauna was not included (€35 per person). At other hotels, those were normally included. Apart from check-in, you don’t see anyone here to provide any kind of service. So although the room is pricey, you are not offered help or service in the entire duration of your stay. You will receive many emails from the hotel before check-in. Yet, when we actually needed help, no one was there to answer - no reply to our emails. According to the hostel , the shuttle bus to P1 parking lot operated half hourly. But we waited for more than half an hour, no shuttle bus came. In the meanwhile, the Heritage Hotel shuttle bus drove past us twice during that half hour. After we walked all the way to the P1 parking lot, we found the shuttle bus parked at the parking lot empty and dead.

The rooms are interestingly designed and clean. It has a good location. Our view is blocked by the roof in front of our room, but you can still see some beauty of the lake. However, it is an Airbnb-like house rather than a hotel, so you have to manage your expectations. The owner reminds you multiple times that you are staying in an ancient house and that you are bound to protect it.

Stayed in February 2023

We had to carry our luggage up 3 flights of stairs from the street. I thought this might be the case from previous destinations similar to Hallstatt and had everything packed into a smaller bag. There was no storage or hanging space and a rod that was approximately 50cm with 6 coat hangers to hang our clothes on, also no drawers. Keep in mind that No breakfast is served here either. Being Winter nothing was open early. We stay in alot of 4 and 5 star accomodation and felt that the price was high for what we received.

It’s a beautiful historic building that has been tastefully renovated and located in the centre of town. Our room was somewhat spacious and had a pleasant view of the lake. For a small fee the staff were able to get our laundry done also. The room and bathroom we’re also clean.

Stayed in January 2023

Definitely staff was missing. We only met one employee who helped us with the luggage, while the suit has a separate entrance but we needed to call several times. The hotel supposed to serve breakfast at the room, which was also confirmed in the email they sent before arrival - but when we asked for it they just said due to missing employee capacity they can’t. Than we asked where we can have a breakfast- because we were leaving early and most of the restaurants were not opening before 10; they said they will ask another hotel for us and inform us but they never did…

We booked the luxury suit with lake view & terrace. The room was very modern & fresh designed - really clean. The view was breathtaking, soo beautiful. The terrace was also a very good choice, we ate the dinner at the terrace table, our view was better than most of the restaurants… There is a hot tub at the terrace - we did not use but definitely a good option.

Stayed in September 2022

we arrived very late & was hard to find the location at night but in the morning sure was better experience!!!!

we didn’t have much choice

Stayed in July 2022

overpriced massively, more like an air bnb without the breakfast stuff didn’t work stairs were crazily scary incredibly difficult to get to and from difficult to communicate with as didn’t answer the phone

the hot tub the house girl (as she was called) the view

Stayed in March 2022

small things are missing like bottles of water, toilets paper

nice view ,excellent location and friendly staff

Stayed in March 2022

in winter, a larger and newer TV would be great

location, view, set up

Stayed in November 2021

Rather far from the parking places, usually full. If you are going to stay longer than one night you have to carry most of the luggage for 1.5 km from the parking place to the property. Otherwise you can wait for the shuttle bus every 30 minutes. No breakfast was included in our stay (we couldn't find the property restaurant, although is full of restaurants very close) We couldn't find the property private beach. No minibar included.

Superior Suite HIMMEL Superior Suite HIMMEL (32 qm) with library, open fire place, handmade furniture, two rocking chairs and a four poster bed with lakeview. You sleep on and under hand collected biological down, special wood slows your heartbeat and you sleep deeper. A shower with mountainview and bath w ith lakeview. Modern design meets historic architecture. 30’ wireless internet connected Flat TV, high-speed internet Excellent scenery to the lake below.

Stayed in August 2021

The communication was a bit excessive, I think 10 welcome messages/emails is a bit too much. On the other hand the hostess was available on the phone at any time, which is unusual and really nice.

Very accurate to the pictures, amazing view of the lake and the mountains, old building in pristine condition. The fireplace was awesome (held warmth for much longer than I've anticipated), the rocking chairs were actually really comfortable and relaxing to lie on and the bed was super comfy. Book selection is... quite random, but I still have found a book to flip through, so it's not purely for decoration :) The wooden windows (new, but with the old style locks and hooks) are a piece of art! Breakfast spreads and yogurts were really good. The staff was very considerate to ask about our exact dietary requirements and tried their best to accommodate.

Stayed in May 2021

I was disappointed with the room. It was not at all what I was expecting from the photos and description on Booking.com.

Stayed in April 2024