The spa facilities were far too busy and the chill out zone was often full of people talking and having telephone conversations!

Great location, very comfortable modern interior with traditional elements. Friendly staff and great breakfast!

Stayed in February 2024

Wellness area is amazing. The outside bar has a great atmosphere and the Sushi is delicious, you would not expect that

Stayed in February 2024

Very attentive staff, stylish room, great spa facilities and delicious breakfast

Stayed in January 2024

The only thing I wish the property would offer is at least one vegan main course when it comes to dinner.

Service was great and unbelievably friendly, made all of our wishes come true and went beyond to what we had expected! Room was great, very clean, bathrobes, towels, Rituals shampoo and soap where there to use, rainbow shower, mattress exceptionally comfortable, ambient lights in the room which made the evenings cozy, comfortable and romantic. The food was honestly 12/10 - fresh, wide variety, healthy, veggie options, fantastic bread, portions were great. Dining room(s) very nicely decorated, tables are big enough to sit and eat comfortably, service was very attentive but never too much, always answered questions and made sure we had everything we needed.

Stayed in October 2023

1. We didnt get slippers, what is quite strange. For that price I think slippers should be included. 2. At the breakfast nobody from the staff comes by the table and ask you do you need anything etc.

Clean, modern, good location

Stayed in September 2023

Parking was a little bit of a nightmare! Got blocked in by another resident but hotel staff quick to resolve! Tea and coffee facilities in the room would be a great addition

Excellent location, staff were amazingly helpful and best breakfast spread ever! Will be back with the family for sure!

Stayed in August 2023

Nothing really, food was good, service was good across the whole hotel

The staff were really kind and helpful

Stayed in August 2023

Charged an extra 25€ p person to stay by the closed pool

Stayed in August 2023

rooftop pool

Stayed in July 2023

Begrudgingly I would say if I had to pick 1 dislike then it would be the size of the room we had. It felt a teeny bit crammed around the bed. I loved everything about it except it could have been a little more "lofty" around the bed :)

What a treat - this place was just amazing. Loved the small balcony and view. The mattress and pillows were super comfortable and the shower + rituals shampoo/lotion were just wonderful. I stayed with my sister and we totally loved the rooftop pool, lounges with this spectacular view. The food and drinks here are pricey but well worth it. The breakfast was also most enjoyable with a huge offering on breads, pastries, cold cuts, you-name-it. In addition the sitting area was also very comfy and you have the same table for the duration of your stay. The staff is also stellar in every way. I will most definitely be back!

Stayed in June 2023

I missed the conditioner in the room and the pillows were not comfortable, room was very small, but we got used to it.

Everything was very nice. We stayed with the dog and it was not a problem. Althought we had a balcony, but it was connected with 2 other rooms so you need to watch your dog. Dogs are not allowed to the hotel brakfast, but he can be with you if you sit outside. Staff was very nice and helpfull. I like the fact that this hotel is not wanting you to pay for every little think like in other hotels in this category. The pool and spa are was spectacular and the pool itself with the view and the bar is one of the best I've ever visited. Totally worth it. I also liked the rituals cosmetics in the room.

Stayed in July 2023

It is a bit pricey.

Breakfast was super various. Spa area was amazing. Room was spacious and clean. Bed was super comfortable. Location of the hotel was great as well. I liked that they had a big parking.

Stayed in April 2023

We were originally given a tiny room with a double bed against a wall,we asked for another room and paid £10 extra per night for a bigger room. We had a room at the front of the hotel and the bar in front of the hotel was noisy on a few occasions with smokers talking loudly outside and music audible when door opens.

Wonderful infinity pool and sauna area, excellent breakfast and dinner. Central location near gondola.

Stayed in March 2023

magnetic keys alwayse stopped working

rooms, sauna, all

Stayed in February 2023

Brilliant location, friendly staff, clean modern rooms, great food fantastic facilities!

Stayed in February 2023

Shower in the room

Everything

Stayed in February 2023

Our shower flooded the bathroom and they didn't repaire it even after we asked for.

very nicely decorated rooms, cosy spa area. Very close to slopes.

Stayed in January 2023

bit old and under equipped- in this respect bit overpriced hotel infinity pool water temperature

location staff kindness and helpfulness food (breakfast and dinner as well) sauna world

Stayed in January 2023

Nothing, everything were perfect.

At first, it was difficult to find the parking place, because not the name of the Hotel was written in the parking area, but we got the information from reception we parked in the right place. The staff was very helpful, they immediately prepared the sommer card and handed over the magnetic card. Our room was on the second floor, which we approached on foot. A small greeting card with our name was waiting for us in the room. In the entire room was cleanliness and sophisticated clean design everywhere. They paid attention to every little detail in the design. There were space for coats, shoes, and clothes in the closet. There was also a small refrigerator here. To the left behind the door was the bathroom with a large shower and toilet. The sink was separated from the bedroom, in front of the bathroom. There were also towels, hand soap, tissue, a large mirror with LED lighting, a trash can and a radiator for drying towels. Full equipment. In the bedroom there is a giant-sized bed, which was very comfortable, with LED lighting under the bed and at the headboard. We slept well in bed. The windows and curtains were large and let in a lot of light and the view of the mountains was beautiful. At breakfast, there was a huge selection of everything, fresh spicy cheeses, fruits, salami, food specialties, bacon, fish, eggs, fresh different types of bread, orange juice, wine. Our table was reserved for us at breakfast with our name. While we were having breakfast, we could read their offer for daytime activities depending on the weather, or we could also see the dinner offer. Of course all offer was refreshed every day. The hotel also has a wellness department, unfortunately we didn't try it now, but we will next time. All parts of the hotel were simply wonderfully beautiful and sophisticated, we are completely satisfied with the breakfast and everything. If we are in the area, we will visit the hotel again.

Stayed in August 2022

Because of the timing the price was double of normal and it was very unproportional to the standard of the rooms and hotel. The "view" from the window was on a building wall few meters across. Restaurant staff not very nice, even though professional - does not make one feeling welcome. Too small sauna, always full, they switched it off well ahead of the closing time and would not switch back despite our complaints. Loud tee maker in the relax room with plastic cups that completely melted from hot water. Parking lot when almost full, impossible to park into few remaining spaces.

Really good breakfast (although towards the end of shift there was no one to serve fresh eggs etc). Close to ski lift. Receptionst lady(s) were exceptionally professional and nice. Restaurant food good, but was almost impossible to make a reservation during that period

Stayed in March 2022

the location was great. In the middle of the town. Close to the lifts.

Stayed in January 2022

Very nice hotel room and facilities. Excellent location, on the main square and very friendly staff.

Stayed in January 2022

Centrally located Restaurant is amazing

Stayed in August 2021

Pillow was thin. Other things were right.

Hotel is located in the center and near to Planet Planai bus station. Room was well equiped and comfortable. The restaurant is perfect, offers delicious tradional food. Staff were kind and helpful.

Stayed in August 2021