Location

Stayed in April 2024

Bedding very low quality. Pillow was so soft you could feel your hand through the pillow and the bed was much harder than usual. I travel frequently in Europe and have never had this issue even in lower star hotels, certainly didn’t expect this from a 4 star hotel. I did raise this with reception and was given a second pillow identical to first which did not help. Was told that no other firmer pillow was available so had to go out and buy a cheap pillow so as not to ruin my stay! Lady at reception seemed quite unconcerned. Also disappointing is that I see from other reviews that a mattress topper was available, I was not offered this by either reception or housekeeping who could see that I was sleeping on the spare duvet. A pity as this is an excellent hotel in all other respects - I hope they invest in some better pillows or at least keep a few on hand for guests that need a firm pillow.

Amazing central location on Stephansplatz, easy walking distance to many attractions and few metres from metro. Room was very spacious (even by non European standards) and included a minibar and amenities.

Stayed in April 2024

The mini fridge didn’t work even after it was repaired.

Excellent location. Kind staff especially Daniel at the reception . Wonderful breakfast. It would be nice if it wasn’t the same breakfast every day.

Stayed in April 2024

No complaints. Great hotel.

Friendly and helpful staff. Comfortable and clean room. Good breakfast. Hotel in great central location.

Stayed in April 2024

Appreciate a bit for flaxabikity with the morning breakfast opening hours, opens at 7 am sharp.. And not a second before, even for a coffee and bread if u leave 10 min before for your flight...

Great and friendly staff, priceless location.

Stayed in April 2024

We didnt have breakfast at the hotel, went to a couple of icon cafes. Location was perfect for us, and the staff very friendly and helpful

Stayed in April 2024

NA

location

Stayed in April 2024

AMA ing location. Immaculately clean. Helpful staff and we loved the rooftop bar and restaurant.

Stayed in April 2024

*Room was very hot (in april) and AC was not of much help * The lack of a coffee table was embarrassing. Fortunately the hotel staff was very kind in providing us with a sort of coffee table.

Stayed in April 2024

Really great location at the old city center Nice and helpfull staff

Stayed in April 2024

Beds were twin size together and kind of uncomfortable. I was expecting more from the hotel regarding the comfort of the room.

Location was amazing as well as staff members that were always wiling to help.

Stayed in March 2024

Air Conditioner was off. when asked staff stated temperature difference was too low to turn on... (4-11 degrees c ) it went to 20c that day... the only issue for Hotel

Great location with ease of access to Trams & U-bahn. Walking distance to some of the sights. plenty of nearby shops, restaurants and Cafes. Billa supermarket & McDonalds across road. Be prepared for Church Bells ringing at various stages during day.

Stayed in April 2024

The hotel is a little old fashioned

Location

Stayed in March 2024

The furniture is old

Amazing location

Stayed in April 2024

The location is fantastic. It’s walking distance to everywhere

Stayed in April 2024

One evening we asked for a recommendation for a restaurant, and the receptionist gave us Zum weißen Rauchfangkehrert. The food was average and overpriced.

Most of the staff were friendly and efficient. The location could not be better!, right next to St Stephen's square. The room is large, and the bathroom is comfortable. The breakfast was very good with a large choice. The coffee was good.

Stayed in April 2024

All good

Best location.. Good facilities. Value for money..

Stayed in April 2024

Nothing

We were before in same company hotel Rejina before. The location was very good. Excellent staff Very good and complete breakfast. I ordered fresh omelette every day and day prepared it for us.

Stayed in April 2024

Frosty welcome at Check-in. Single room looked much much better in the photos than in reality.

Great location! Bang in the middle. Staff! Started off badly due to a very frosty welcome at check-in but gradually warmed up as the days passed! Daniel the torch bearer. Clean room. Neat tidy comfortable and superb housekeeping.

Stayed in April 2024

N/A

Very good breakfast. Excellent location. Friendly staff.

Stayed in April 2024

The room was at 8th floor and most of the time too hot. Window could just be opened a couple of decimeters and when closing it (by machinery, only option) it beeped loudly. The beds were not soft.

Nice staff. Perfect location. Delicious breakfast. Will return.

Stayed in April 2024

Break fast was so ordinary. I mentioned that I am gluten free but there were no badge of explanation about gluten in the buffet.they just bring some gluten free bread to the table

Location and staff

Stayed in April 2024

Perfect location, quiet at night, nice personnel, clean!

Stayed in April 2024

N/A

Staff were first class, very attentive and helpful, and knowledgeable. Room was clean and spacious.

Stayed in March 2024