Wifi not working in the rooms "outside". No phone in the rooms to call reception, so if you have trouble (like we did because we had no towels) you have to walk out in order to reach them. A few spiders in the room. The drain wasn't working properly.

Excellent location and great value overall. Very friendly and helpful staff.

Stayed in November 2023

The room decor is dated (but it's clean). The hotel reception area is small and gets crowded quickly. No bedding / extra towel upon arrival even though we had reserved and paid for a room for 3. They brought it while we went out for dinner.

The room was clean, it was a room for 3 (my mother, myself, my young adult daughter). It was tight but as usual in Europe. Everything was clean. We expected a queen bed and sofa bed, we got a double bed and queen sofabed so 2 of us slept on the sofabed, which was actually very comfortable. The hotel is situated right outside the old city main fortified gate, location was perfect.

Stayed in October 2023

Air conditioning was not cooling enough or we were not adept to operate it.

We liked the location of the hotel. The bus stop is just in front of the hotel from where you have direct bus lines to Salzburg train station. Also, you can walk to the old town and many attractions. The staff was very friendly and was always helpful for any of your requests.

Stayed in November 2023

The location was perfect, within walking distance to all we wanted to see. The staff were friendly and helpful. We would stay again.

Stayed in November 2023

Wish it had hot water for some tea in the room not only coffee

The breakfast was perfect! Many options even if you are vegetarian! The bed was comfy and the room was very clean! The receptionist guy from Tunisia was really helpful! Thank you so much you made our stay there easier

Stayed in November 2023

Loved the location, just a short walk to the center of Salzburg. Breakfast is great - lots of choices for everyone's taste. Hotel has its own garage (based on availability) for extra cost, but still a bit cheaper than the pubic garade. Satff was friendly and helpful. It was clean and convenient.

Stayed in October 2023

Location very close to city center. Staff was very friendly and helpful. They provide enough new fresh towels everyday.

Stayed in October 2023

The location is quite nice which is right outside the tunnel connecting to the old town, everything is walkable. only 15 minutes by bus to the airport. Room is quite spacious and staff are very friendly. we had a comfy stay.

Stayed in October 2023

No red wine at the bar the first night and asked again the next night and still hadn’t been restocked 👎

Location was great not far to walk to the city centre and The Castle

Stayed in September 2023

The only thing we missed was the smart TV. Apart from German-language TV broadcasts (we only speak in English, so this was not a suitable option for us) we had no other option to watch.

The hotel is in a very nice environment, very close to the city center and attractions. The staff is very kind and helpful. The breakfast was plentiful and very tasty. The room was spacious and comfortable.

Stayed in October 2023

location

Stayed in October 2023

Very short distance from the city center of Salzburg, just a couple minutes on foot. The hotel is very clean and the rooms are well maintained.

Stayed in October 2023

After 11 days around Germany and Austria, the man in the reception was the friendliest and kindest of all the people I've met in these two countries. He was funny, accommodating and helpful. He was a breath of fresh air. Centrally located too!

Stayed in October 2023

Location and staff

Stayed in September 2023

Nothing really.

Our room was excellent, a great size with a comfortable bed. The staff were super friendly and helpful. Wifi was great. Its a good location too, not far from the old town.

Stayed in September 2023

Nothing

Great location central for the old town

Stayed in September 2023

Nothing I can think of.

A very pleasant hotel within an easy walk (through a tunnel) to the city centre. The room was comfortable and the bathroom and shower were fine. If you want your room to be serviced you need to remember to put the "Please service my room" sign on the door. The coffee machine was a welcome surprise - it made good coffee although a few extra coffee pods would be nice (you can buy these in Billa). Easy to reach from the airport on the number 10 bus route.

Stayed in September 2023

Being disturbed by handyman ( something about Wi-Fi ) in morning when do not disturb sign on Slightly disappointed by reality of view which is the bottom of the cliff

Location , quirky walk through the rock to the old town Comfy beds Receptionist was lovely and helpful Secure parking

Stayed in September 2023

Only one person working both bar and breakfast when we arrived led to a slow check in, and then the wrong room being allocated.

Excellent breakfast.

Stayed in September 2023

Good and diverse breakfast Nice room Parking place - with money Right in the city center

Stayed in September 2023

Sound proofing not so good. The hotel is situated in a busy crossroad and the noise from the streets can be heard in the 3rd floor with closed windows.

Good breakfast. Good location, clean facilities.

Stayed in September 2023

The garbage hadn’t been removed from the previous guest and the bathroom floor could have been cleaner

We had a room with a patio and loved it It was easy to walk to city center for the sites and was located in a nice neighborhood which is important for walking our dog

Stayed in September 2023

Nothing

Location was great.

Stayed in September 2023

We were hoping for a room with a good view but the one on ground level did not give us that option

The staff was very helpful and pleasant. The breakfast spread was excellent. The location was connected by bus and was nearby major tourist attractions

Stayed in September 2023

Great location and friendly staff

Stayed in September 2023