Rainerstraße 12-14, 5020 Salzburg, Austria
#70 of 127 hotels in Salzburg
Guests' ChoiceBased on 1007 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.3
Staff
9.1
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 April 2023
Zeev
IsraelThe heating was not working, took time till resovled.
Stayed in April 2023
Reviewed: 13 April 2023
Friso
Netherlandsnone
Great stay in Salzburg
Stayed in March 2023
Reviewed: 8 April 2023
Ann
United Statesmattresses were just ok, walls were thin
clean, renovated, great location, nice breakfast and restaurants, friendly and helpful staff
Stayed in April 2023
Reviewed: 5 April 2023
Hui-kan
United StatesShower door can't cover very well. Cause water leaking to the floor. I can't sleep very well because the comforter is too heavy.
Location is perfect. Breakfast need to improve the fruit bar. Hard to eat the whole apple, pear, plum...it will be perfect if they can provide some pre-cut fruits.
Stayed in April 2023
Reviewed: 4 April 2023
David
United KingdomNo refrigerator in room
Stayed in April 2023
Reviewed: 31 March 2023
Sigursteinn
IcelandSmily staff and excelent beds
Stayed in March 2023
Reviewed: 29 March 2023
Jane
Australiabrekkie was a little expensive
location was excellent and the staff were very helpful
Stayed in March 2023
Reviewed: 28 March 2023
Karen
United StatesClean and comfortable, walking distance of everything. Friendly staff and very nice breakfast buffet in the charming restaurant.
Stayed in March 2023
Reviewed: 28 March 2023
Emily
United KingdomFriendly staff, comfortable room and good location between the train station and city centre
Stayed in March 2023
Reviewed: 26 March 2023
Björn
SwedenEverything is good, a little messy routines and access to the parking lot but it works out.
Everything ok at the hotel.
Stayed in March 2023
Reviewed: 25 March 2023
Adrian
United KingdomToo noisy, room was on a busy street and near the railway line. Shower was very tight and at a strange angle within the bath.
Great location.
Stayed in March 2023
Reviewed: 19 March 2023
Ian
Australiaperfect for a couple of nights close to station and town centre traditional restaurant was good, and staff were pleasant close to railway, but no noise issues (winter with windows closed)
Stayed in February 2023
Reviewed: 12 March 2023
Phil
United KingdomThe room was quite hot and the air conditioning was just blowing out warm air. The windows did open, but as we were facing the main train tracks, this meant the noise from trains could be heard with the windows open. Not a big issue as we were heavy sleepers. Perhaps more could've been explained about the availability of the restaurant as we did not really know about it until the last day.
The hotel was easy to find and was a short walk from the main bus and train station. The room was booked as a small twin, but was larger than expected and very adequate for our needs. The reception staff were polite, friendly and efficient on both check in and check out. The room was clean and well maintained, we found the beds comfortable. The location was convenient and enabled good access to the sights, either walking or using the very good public transport.
Stayed in March 2023
Reviewed: 7 March 2023
Gerhard
AustriaI stayed in this hotel already several times, I like it thats why I keep coming back.
Stayed in March 2023
Reviewed: 27 February 2023
Tal
IsraelSome of the staff could be a little more welcoming to guests. Also, facilities maintenance needs some improvement.
A basic hotel but it has everything you need for a night or two. Convenient location - 7 minutes walk from the train station, 15 minutes to the old town.
Stayed in February 2023
Reviewed: 26 February 2023
Yew
Malaysiaold hotel
breakfast was good
Stayed in February 2023
Reviewed: 26 February 2023
Akosua
United KingdomThe towels were so small and thin, felt quite budget. The electricity cut out at one point and nobody working there seemed to notice until I called reception. They got it working again pretty quickly though.
Great location - walking distance to the main station and the old town, with good amenities nearby, and a short drive from the airport. The breakfast was alright, not the best but not the worst I've had. The room and bathroom were large and the part of the hotel it was in was quiet enough. The staff were friendly and helpful.
Stayed in February 2023
Reviewed: 24 February 2023
Allan
GermanyAs i said, i was not there long enough to experience the whole breakfast, dinner etc, so i have no negatives to tell.
I was only staying for 1 evening so my review is only based on what I saw and experienced which was not all the facilities available to me. I was there to meet friends who i had not seen in many years, so I basically spent only several hours in the hotel sleeping. Check in was smooth and simple and the lift was next to the reception. The Hotel is also connected to another part of the building which has a bar and restaurant at the top. The room was large for me and had everything i needed, double bed, view to the street but it was not noisy. The shower and toilet area was fine and it all was clean throughout. In the morning it was very sunny even though it was December, the temperature was perfect, short walk to the main train station, maybe 10-15mins and around the same time to the Christmas Market which was across the river. Salzburg is a beautiful city, and I have been many times, so if you go in winter, the Christmas Market is fantastic and the summer, the river is lovely to spend with along it.
Stayed in December 2022
Reviewed: 22 February 2023
Stephanie
GermanyIt was very close to the train station and therefore noisy at night. I thought it could have been better insulated. Also the bathroom was very small and had no space to hang a hand towel or store toiletries.
The room was clean and the layout of the room was good. The breakfast was good.
Stayed in February 2023
Reviewed: 22 February 2023
Brendan
Australianothing
location great
Stayed in February 2023
Reviewed: 20 February 2023
Joanne
United KingdomNoise, near the railway
Restaurant was excellent for eve meal. Staff very friendly
Stayed in February 2023
Reviewed: 13 February 2023
Gabriela
BrazilOur bathroom had a shower inside a bathtub. There was no curtain, only a fixed glass partition that didn`t prevent much the water from falling onto the bathrom floor, so everything ended up kinda wet. Also, the rooms don`t have carpets so you can hear the noise from other rooms whenever the guests or the cleaning staff are moving the chairs and side tables.
The location for us was perfect (we had backpacks and traveled by train), right in between the train station and the old town. The breakfast could be better, but it was ok. Nice coffee machine with cofee beans and a standard buffet: cheese and ham platters, eggs, sausages, cereals, yogurts, breads and cakes. The hotel has a very good restaurant we recommend you to dine in.
Stayed in February 2023
Reviewed: 3 February 2023
Peter
IrelandIt is across the river from the historic centre, but we knew that when we booked, so no issue for us. Just to be aware. Easy stroll, 15 minutes max.
Easy direct walk from the train station. Quiet (we were on the side away from the train tracks). Room and bathroom were a very good size, spotlessly clean. A safe and a fridge in the room. Comfortable bed. Excellent restaurant attached - but best to reserve, it was busy both nights we were here. Hotel and restaurant staff are great. We would definitely stay here again.
Stayed in January 2023
Reviewed: 3 February 2023
Franz
United KingdomStaff very unfriendly especially at breakfast. Bath had no handles or safety measures for bath/shower, very slippery! Trains quite noisy at night.
Good choice of breakfast, 3 adult room and easily walkable to station or into city.
Stayed in January 2023
Reviewed: 27 January 2023
Kathleen
United StatesThe hotel is fairly close to the main train station in Salzburg, but it's in an area that didn't feel safe during the night. There was a fairly good walk to the Old Town and the newer area near the river. Not many restaurants around for dinner (other than the Hotel's which isn't great).
The room was clean and comfortable.
Stayed in December 2022
Aguilar de Campóo, Spain
Seville, Spain
San José del Cabo, Mexico
Essaouira, Morocco
Hamilton, UK
Jiufen, Taiwan
Jomtien Beach, Thailand
Piggs Peak, Eswatini
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content