Teenagers in SPA area despite clear signs that this area is 16+ (but this is problem of their parents, not the hotel). Would be nice to have some indoor playground area for kids.

Friendly and very welcoming staff. Very nice food, especially dinner with variety of meals to choose. SPA and swimming pool clean and cosy. 6 AC charging stations for EV in front of the hotel. Ski bus stops in front of the hotel. Great room cleaning service, our kids loved the decoration of our beds (every day different) :)

Stayed in February 2024

The friendliness and ambience of the hotel. It was refreshing to see such an intergenerational accessible hotel in such a lovely surrounding. The staff throughout the hotel were friendly, helpful and considerate...there was a family ethos of inclusivity that embraced the culture of the experience. Excellent and I shall be recommending this hotel as well as returning.

Stayed in February 2024

There was nothing that i didn’t like but just some suggestions for an even better stay for the guests: the temperature in the swimming pool was slightly cold for swimming outside, would be great to have it at around 36 degrees, not 32. Pancakes were never served for breakfast and it would be great to have some for kids. It would be ideal if dinner time could be extended because after ski and spa, it is a rush to get by 20h latest down for dinner.

Eveything was great: spa, swimming pool, silent rest area, dinner

Stayed in February 2024

Breakfast exceptional, I spent the most of my time trying to choose from all delicious things to eat...

Stayed in January 2024

Super friendly staff and support to fulfill guest´s needs. Easy and fast communication. Great food either breakfast of dinner. Good overall atmosphere.

Stayed in January 2024

Nothing

Hotel was very clean, food was really good and the Staff very friendly and helpful. Would highly recommend

Stayed in November 2023

The spa area was magnificent! The infinity pool was amazing 🤩 the foodd was greatat!

Stayed in November 2023

Better coordination when larger groups are checked in. Couples and single travelers tend to be set in the background

The hotel infrastructure, variety of food and location

Stayed in October 2023

1- The water temperature of the outdoor pool could be warmer ( 3 to 4 •C), and it was not decent for me and my partner, so we could not use it as we like. That is to say that the outdoor pool was the best part of the hotel in my opinion and it was a pitty that I could not use as I like it because of the water temperature. 2- The internet connection (wifi) quality was not good and I could not transfer some files during my stay in the hotel. In my opinion the internet connection could be better than this for this hotel.

1- The location of the hotel was fantastic. 2- The foods were amazing with high quality products. 3- The staff were friendly and helpful.

Stayed in October 2023

Nothing

Fantastic Hotel The Rooms were lovely with balcony and very spacious Breakfast was delicious with so much choice and we had evening meal gorgeous Staff were so welcoming and always smiling The pool looked good and Spa This Hotel has everything you need will be back it welcomed Bikers Safe Parking

Stayed in September 2023

Great location, beautiful hotel with very friendly staff

Stayed in September 2023

Great location 👌 Friendly and helpful staff

Stayed in August 2023

The bathroom has a sliding door which does not close fully....a bit more privacy Would be preferable. Judged on the room alone a bit overpriced.

Beautiful Hotel in a fantastic location, with comfortable bed and large Balcony. Good and professional service. Dinner was tasty and the the breakfast buffet was fantastic. All in all a nice experience.

Stayed in August 2023

Weak Wi-fi signal in a room. Safe-depozit in room was not on code, but on a key. Not the best protection in my opinion

Wiling and friendly personel, meal variations , views.

Stayed in August 2023

some equipment older, but functional

the best: friendly staff, excellent cuisine, warm&nice pool

Stayed in May 2023

Menu only in German language, small portions. Salomon for breakfast was not available every day. A strange smell in the room. Small table very close to other tables, hard to stretch between the tables for the guests and the staff.

Wellnes and swimming pool. Salad bar. Parking. Wellcome voucher to the bar. Balcony to the south.

Stayed in April 2023

i would have prefered to choose my table in one of the restaurants my self instead of beeing seeted on a table i did not apreciate to much compared to another restaurant in the hotel - during the breakfast there was no possibility to get a cappuccino (or at least it was not offered) - It was clearly to hot in the hotel

The Staff, the food, the wellness, the balcony and it’s view, the surroundings, the sightseeings nearby, the parking possibility

Stayed in March 2023

The only thing that really bothered us about the hotel were the dogs! There were really a lot of them, big and small. During the afternoon buffet, the dogs lay on the chairs where the guests sat. This seems very unsanitary to us. My daughter is allergic to dogs, so she got a rash right off the couch. There were dogs barking in the hallway on the floor where we lived, a very dirty dog ​​with a bad smell was walking on the beautiful carpet in the elevator. That was very annoying. Such a pity. Pets should have their own places and people who pay a lot of money for accommodation should be clean and comfortable. After such a big (1 meter) dog, we can't imagine living in a room. For this reason we would not visit the hotel again.

The host-hotel communication before arrival and during the stay was perfect. The afternoon buffet was pleasant. Wellness great. Staff and food great.

Stayed in January 2023

rooms, spa, beautiful swimming pool

Stayed in November 2022

N/A

the staff is amazing, the facilities are very cozy and the property history goes way back

Stayed in December 2022

Nothing to dislike.

Fantastic hotel. Been many times and never disappoints. Everything is perfect. I'm a biker and this place caters for my every need. Stunning location, fantastic staff.

Stayed in August 2022

It would be nice to have a small bottle of water in the room.

Fantastic location especially for bikers as there are some nice curvy roads going up to the mountains. Excellent breakfast and dinner.

Stayed in August 2022

nothing

spotlessly clean in a beautiful location, good facilities for all.

Stayed in July 2022

Not so far from Kaunertaler gletscher. Free of charge parking available. Delicious breakfasts and dinners.

Stayed in April 2022