18-26 Cannon Street, 4870 Cairns, Australia
#30 of 75 hotels in Cairns
Guests' ChoiceBased on 6900 hotel reviews
8.0Cleanliness
8.3
Comfort
8.2
Location
8.0
Facilities
8.2
Staff
8.8
Value for money
8.5
Free WiFi
6.5
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End of dialog contentReviewed: 21 May 2024
Angelika
AustraliaNot really fitting in this section but I thought I still mention it. The pillows were too firm for my neck. But this is just a personal preference and for sure most guests are loving those pillows.
Exceptional staff at any time. Arrived after midnight and was welcomed very friendly. Staff made sure I could get the extra bit of sleep I needed after a 30hour journey and I got an extra complimentary check out hour.
Stayed in May 2024
Reviewed: 20 May 2024
Amanda
AustraliaNil
Clean spacious
Stayed in May 2024
Reviewed: 19 May 2024
Michelle
New ZealandWas a bit noisy with kids playground right outside room. No where to sit outside room other than within the play area / bar.
Close to airport and staff were great.
Stayed in May 2024
Reviewed: 19 May 2024
Trevor
AustraliaVery competent staff. Left behind some items in room; phoned and had the items stored till I returned several days later to pick up. All very well done.
Stayed in May 2024
Reviewed: 16 May 2024
Lea
AustraliaThe pool and restaurant / bars were very close and handy to our rooms. Fantastic that we did not have to jump in the car and seek food after a long day of travelling
Stayed in May 2024
Reviewed: 16 May 2024
Verné
AustraliaOur room had a problem in the bathroom that smelled like sewerage. They tried for 3 days to fix it, but it still really smelled bad. They never once offered to change our room, so we just had to put up with the sewerage smell for 5 nights. So we loved the resort but really hated our room, and each night we got back to the room, it was like...omg forgot how bad this really is.
Loved the resort, great value for money, the pools were awesome, kids loved the water slide. Staff were great. Loved the cave spa, such an awesome place. Bar was good, food was good. They also made the beds daily, changed towels and replenished tea, coffee and milk daily which was really great. Close to the airport, neighbourhood seemed nice, ample parking.
Stayed in April 2024
Reviewed: 16 May 2024
Sarah
AustraliaNothing that would put me off staying for one night again. It could do with new blankets for the bed as ours was really stained. And it is very kid friendly so there is noise. It didn’t ruin anything though and we had a comfortable stay.
The reception staff were super friendly. It was a great size room with good facilities. It was only for one night before flying out so didn’t make the most of everything that was available.
Stayed in May 2024
Reviewed: 16 May 2024
Danielle
AustraliaThe large lagoon pool with projector screen for kids movies was a hit. Two onsite restaurants made it easy. Front reception staff very friendly.
Stayed in April 2024
Reviewed: 15 May 2024
May
AustraliaNothing major, Basic room standard but good value for money.
Have 3 different swimming pools with different features. All very nicely maintained. The night when we got there was late but the receptionist helped us get the restaurants to wait for us to arrive and take our order before they closed at 8:30pm. Receptionist was friendly and check out was fast. It feels as if we stayed in the rainforest. Nice experience.
Stayed in May 2024
Reviewed: 13 May 2024
Michelle
AustraliaNoting
Choice of pool, poolside bar and housekeeping great
Stayed in April 2024
Reviewed: 13 May 2024
Alice
AustraliaNot private enough
Pool
Stayed in April 2024
Reviewed: 12 May 2024
Megan
AustraliaThe room was spacious and clean. The pool is lovely and inviting. The facilities are well maintained. We will be back again soon.
Stayed in May 2024
Reviewed: 12 May 2024
Venkatesh
AustraliaThe property is soo beautiful. And the pizza at that pizza place was so delicious
Stayed in May 2024
Reviewed: 12 May 2024
Tony
New ZealandN/A
Facilities and customer service.
Stayed in April 2024
Reviewed: 11 May 2024
Katie
AustraliaThe room was very basic but given how little we paid it did the job for 1 night.
The pool and restaurant were great
Stayed in April 2024
Reviewed: 10 May 2024
Liat
Australia?
Location, service, comfy
Stayed in May 2024
Reviewed: 8 May 2024
Terry
United KingdomLooks a little dated. Construction work opposite entrance (not resorts fault, obviously). A little way out of the town centre, but Uber’s are reasonable. Had a ground floor room and some guests were quite loud when walking past…
Very relaxed environment
Stayed in May 2024
Reviewed: 7 May 2024
Patrick
AustraliaGot a new room at the back of the hotel, so it was good
Simple room and the location was close to hockey
Stayed in April 2024
Reviewed: 4 May 2024
Km
AustraliaEnjoyable stay. Helpful staff. Great pool and cafe. Room as described with comfortable beds.
Stayed in April 2024
Reviewed: 3 May 2024
Harley
New ZealandHard to find front entrance at night from the airport and easy to get lost on the property in the dark
Stayed in May 2024
Reviewed: 3 May 2024
Debbie
United KingdomThe carpet in our room (205) had lots of stains on it and it somewhat smelt in the room because of this. The carpet needs to be cleaned.
Stunning place, lovely pools, very friendly cleaner.
Stayed in April 2024
Reviewed: 3 May 2024
Nick
United KingdomNot that quiet, a bit out of town. Food average.
Great shower, good bed
Stayed in May 2024
Reviewed: 2 May 2024
Amrutha
AustraliaThere were a few cockroaches and ants in the room one night.
Everything.
Stayed in April 2024
Reviewed: 2 May 2024
Eva
AustraliaNot enough chairs around the pools
The gardens
Stayed in April 2024
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