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  5. Reviews of Clarion Suites Gateway

Reviews of Clarion Suites Gateway 4 stars

1 William Street, 3000 Melbourne, Australia

#64 of 204 hotels in Melbourne

Guests' Choice

Review score

Based on 3787 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.6

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights

    All good nice hotel good facilities comfortable

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Plenty to choose. Great location.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Excellent central location, comfortable, spacious rooms, lovely Yarra river view, great value

    Stayed in February 2024

  • Reviewed: 2 May 2024

    9.0
    A clean and refreshing stay in the city, with a warm smile for everyone.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    The hash browns at brekkie were super rubbery.

    The staff were amazing! Nothing was too much trouble, from a pen and paper to charging my phone, everything was done efficiently and with a smile. It was clean, fresh and ready. They had also organised a lovely welcome note celebrating our anniversary, and a complimentary bottle of bubbles!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Mid city/welcoming well appointed apartment
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights

    Pool water could have been a little warmer.

    Very well appointed 1 bedroom apartment about a 10 minute walk from Flinders Street Station. Welcoming reception staff. Compact bathroom with shower recess. TV in bedroom and lounge room. Full stove and medium size fridge plus washing machine. Large heated indoor swimming pool. Very comfortable stay. Serviced daily.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Friendly staff , everything we needed
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Modern perfect for us

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Footy and shopping for the family
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all.

    Great central quiet location, close to everything.

    Stayed in March 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    nothing

    staff, room, facilities.

    Stayed in March 2024

  • Reviewed: 30 April 2024

    8.0
    Comfortable & reasonable value in good location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with River View
    • Stayed 1 night

    Stayed on the river side and trains were a little noisy

    Location and parking were very good.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Really comfortable bed

    Stayed in March 2024

  • Reviewed: 29 April 2024

    8.0
    Very Nice Clean Comfy Suites, super location and super friendly and helpful staff
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Internet was average and often not stable in the room and there was no free internet at the lobby

    Super friendly and efficient staff, very strategically located, spacious livingroom kitchen area with Fully equiped kitchen

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Clean, comfortable, affordable.
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike. Parking would cost extra and I’m not sure how close it is. But if using public transport or taxis this is a great location.

    Clean and new (or recently renovated) rooms. Very helpful staff, 24 hour reception. Not far from trains and trams.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Car parking is very narrow and low height. Caution: If you are travelling with medium to large SUV and If your boot opens up. It hits the ceiling.

    Excellent location, friendly staff.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Had a lovely one night stay. The suite was extremely clean and very well presentable. Would defintely recommend and even
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Parking Cleanliness Easy to get to Location

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Fantastic stay. Exceeded expectations. Had a great room. Staff were exceptional.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    Lovely and helpful staff. Streamlined booking, check in and out. Comfortable and a great spot in Melbourne

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Wonderful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Location, amenities, comfortable bed, great staff

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Extremely good value for money, just wish house keeping hadn’t kept coming in upon us getting late checkout. Overall wou
    • Leisure trip
    • Couple
    • One-Bedroom Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    Only down fall was we got a late checkout (12pm) & we had a house keeping come in just after 9am and a second one at about 11. Kind of defeated the purpose of getting a late checkout.

    Extremely good location, close to crown, the aquarium & plenty of restaurants. Also a short walk from dfo. We were lucky enough to get an upgrade on our room, which had incredible views.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Studio with River View
    • Stayed 1 night

    I asked them to confirm the price for parking but they couldn't. If you cannot confirm the price remove it from your site as it's false advertising. I didn't like the way they messaged me to see if there was anything I would like and then didn't respond until after I left the hotel. I also don't think I should wait so long for my deposit to be returned. It was about 3 weeks.

    The room was nice

    Stayed in March 2024

  • Reviewed: 27 April 2024

    10
    Easily recommended.
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything was better than my expectations, everything was good, no single thing was a hindrance.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Very enjoyable stay!
    • Leisure trip
    • Couple
    • One-Bedroom Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    The shower door was broken, but still usable!

    Very helpful staff, lovely room, clean, great view. Could see the fire show from our river front room which was awesome. 8min walk to Degraves for brekky. 6min to train station. Perfect location!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The staff were very attentive to our needs and were always bright and bubble. Room was very clean and tidy. Locario was fantastic and easy to get too

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Booking.com Fail
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Booking.com let us down. After booking the property at the advertised price we were sent a confirmation email three hours later with the price having increased by 15%. I Immediately messaged booking.com and they asked me for a copy of the screenshot of the booking. The only problem with that was there was no way to send a screenshot in their messaging service as they did not allow attachments and they do not have an advertised email that I could reply to. I communicated the issue immediately with the hotel and spoke to them when we arrived and they promised me that they would get on to booking.com. when I checked out I found that I had been actually charged the higher amount and I took it up with the manager of the Clarion Suites, Mr Michael Gibbs and he was very sympathetic. Their communications with booking.com had gone unanswered as well. Although it was not his problem he took it upon himself to refund us the difference in the cost between the quoted price and the charged price. We're grateful to Michael and the team at Clarion suites for handling what could have been a difficult situation with honor.

    Very well located.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with River View
    • Stayed 5 nights
    • Submitted via mobile

    Train noise! Flinders St station is very busy for 20 out of 24 hours. Better glazing may help to reduce noise. Not much storage space for clothes- ok for a very short stay, but not much good for longer stays.

    Outstanding, friendly reception staff. Spacious, well-equipped apartment, well-presented and very clean

    Stayed in April 2024

Showing 1 – 25

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