1 Binara Street, 2601 Canberra, Australia
#25 of 45 hotels in Canberra
Guests' ChoiceBased on 3767 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.8
Value for money
7.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Hasna
AustraliaBathroom could do with a bit of modernisation. Plates and cups left outside rooms in the hallway.
Cleanliness of the room. Feel spacious. Clean crisp bedsheets and comfortable bed and cushions. Cute view overlooking some foliage. Pleasant staff. Walking distance to shopping centre and restaurants.
Stayed in April 2024
Reviewed: 4 May 2024
Daniel
AustraliaHave to pay for parking.
Great location.
Stayed in April 2024
Reviewed: 2 May 2024
Jaemi
AustraliaRoom facilities were a little out dated
The staff were exceptional!!!
Stayed in April 2024
Reviewed: 29 April 2024
Timothy
AustraliaThe room was made available for both early check-in and late check-out, so I don't want to complain too much... However the booking was for 2 people and the room was only really suitable for one person, in that the only comfortable seating was a desk chair. The sofa substitute was really unsuitable for relaxed sitting and I believe the furnishing of this room was not up to Crowne Plaza standards. In every other respect, the hotel was wonderful and I will definitely return there in the future.
I liked the staff's attitude, above all else. They have a "can do!" attitude and were friendly and courteous without exception, similar to my last experience in December 2023. I also liked the buffet breakfast, which is of high quality and has lots of variety,
Stayed in April 2024
Reviewed: 28 April 2024
Jason
AustraliaNothing
Location Good breakfast Reasonably priced
Stayed in April 2024
Reviewed: 26 April 2024
Kim
AustraliaPillows - too soft
Location, breakfast, staff
Stayed in April 2024
Reviewed: 25 April 2024
Mark
AustraliaN/A
Location and very clean
Stayed in April 2024
Reviewed: 22 April 2024
Ritchie
AustraliaOur bathroom needed updating.
Location was good.
Stayed in April 2024
Reviewed: 21 April 2024
Yujing
AustraliaAll good, location and value for money.
Stayed in April 2024
Reviewed: 20 April 2024
Megha
AustraliaThe room was very small and bathroom was a bit small as well
Stayed in April 2024
Reviewed: 20 April 2024
Jacinta
AustraliaBathrooms are a little outdated but didn't affect our stay
Perfect location, close to Canberra centre with a large park nearby for the children to run and expel their energy. Buffet breakfast is always a hit at Crown Canberra! Staff are wonderful, kind and extremely helpful.
Stayed in April 2024
Reviewed: 19 April 2024
Uy
AustraliaHad bed bugs... Few bed bites observed
Location and parking area
Stayed in April 2024
Reviewed: 19 April 2024
Renae
AustraliaCheck in took an hour but they only had 1 staff member checking people in
Location was great right, was close to many places my family wanted to see, staff were friendly, and the rooms were pretty decent also,
Stayed in January 2024
Reviewed: 18 April 2024
Carolyn
AustraliaHuge queue at breakfast for the buffet. We went to a nearby cafe instead which was half the price.
Good central location in Civic (Canberra CBD), short walk to shops, restaurants and lake, short drive to main Canberra attractions. Parking underneath hotel for a fee - standard in central Canberra. Room older in style but functional, clean and comfortable. Staff friendly.
Stayed in April 2024
Reviewed: 18 April 2024
Shadab
AustraliaThe bathrooms are quite dated and can use an uplift.
This is the 12th time we stayed at the hotel. It is an amazing hotel, in Canberra centre. The breakfast is quite good and the staff are amazing. It is truly their people in Crowne Plaza Canberra which makes us come back every time.
Stayed in April 2024
Reviewed: 17 April 2024
Benita
AustraliaA fantastic breakfast and extremely friendly and helpful staff
Stayed in April 2024
Reviewed: 15 April 2024
Tesfaye
AustraliaStaff
Location
Stayed in April 2024
Reviewed: 12 April 2024
Scott
AustraliaExccellant food staff
Stayed in April 2024
Reviewed: 9 April 2024
Lahiru
Australiathe pool was outdoor and not heated. and the condition of the surrounding was poorly maintained.
the buffet was very good with a good spread. the kids gaming area is awesome!
Stayed in March 2024
Reviewed: 7 April 2024
Ankur
AustraliaThe rooms and washrooms were old and need to be renovated. The parking areas were small and it was little tricky to park on-site.
The common areas like reception and restaurants were nice. The location of the hotel was great - everything very close. The breakfast was a wide spread and was great. We thoroughly enjoyed it.
Stayed in March 2024
Reviewed: 6 April 2024
Friederike
AustraliaThat we a family of 5 got put in a room with a king size bed and rollerbed plus cot instead of two double beds for 2 nights and then moved after two nights for 2more with the right set up.
Pool, staff was nice, kids playroom
Stayed in March 2024
Reviewed: 4 April 2024
Liu
AustraliaA bit old fashion for the bathroom
Big size bad
Stayed in March 2024
Reviewed: 2 April 2024
Elodie
AustraliaThe gym is dated and everyone is walking through it to go to the pool. Kids are playing with the equipment.
Ideally located near the city centre Rental Bikes available at the entrance Staff is very helpful and nice
Stayed in April 2024
Reviewed: 2 April 2024
Cathy
AustraliaThe "lounge" was very old and uncomfortable to sit on. And stepping over the side of the bath to access and get out of the shower, was quite dangerous.
Bed and pillows were comfortable, however there was very poor seating in our room. The bathroom was exceptionally clean.
Stayed in March 2024
Blackpool, UK
Fayetteville, USA
Helgoland, Germany
Torquay, UK
Gullane, UK
Lontzen, Belgium
Mount Tamborine, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content