The coffee machine was one thing I was looking forward to as a mother with children waking early to enjoy a good coffee before the kids wake but unfortunately the coffee pods supplied was not suitable for the machine therefore no coffee…… It would of been nice to have a few extra basics supplied like salt and pepper. Ajax spray and wipe for wiping down bench etc.

Apartment was clean, complex was neat and tidy. good location only a short walk to Cavill avenue.

Stayed in April 2023

Sliding doors didnt lock. Generally not clean

Stayed in April 2023

Beds so uncomfortable Broken and old furniture. Sofa had pre sunken where people had already been sitting for long amounts of time. Worn out in areas as well. No maintenance on property such as stove exhaust buttons broken, no soap holder in shower, beds had no blankets. Hard spring beds, master only had double bed which was too small for my husbands length. We did not properly sleep for 4 days, and it was horrible. Way overpriced for what you get. We have stayed in so much better for less.

Location

Stayed in April 2023

there were not enough cups or cutlery, the cooking utensils knives etc were so poor they could not be used. no wine glasses, one teaspoon for a property sleeping four is really poor. three cups which are so old and stained I felt I had to wash them before I used them. two blankets to three beds.. quite disappointed in the unit I hired because of the lack of what you needed in the kitchen area. the tv did not work properly. the bathroom ensuite leaked constantly from the shower.

the location. the lounge room.

Stayed in March 2023

A lot of faults with the property, we entered and there was a smashed mirror on the wall, the window in one of the bedrooms was broken with a sign on saying not to open/close it because it was broken (on check out we were later accused of being the ones who broke this even though there was already a sign up that it was broke and they were not going to give our deposit back to us!). There was also a very sharp ceramic soap dish on the shower wall which was smashed which I cut my leg on when showering.

Good location

Stayed in March 2023

air cond did not work. carpet was filthy, windows broken, bins stunk, balcony doors do not slide need wheels replaced. cupboard doors do not stay closed. blankets stunk beds comfy but pillows were poor quality would have expected better standard for amount we paid

location

Stayed in March 2023

Thought it could have done with a re- decoration and a thorough clean but great value for money for what we paid. Attention to detail required eg the curtains were hanging off and the carpet had a few marks on it - also the setee was worn out so needs replacing and the patio doors needed cleaning- there were cobwebs which let it down - some of the lights did not work - all little things but then start to add up.

Loved the size of the apartment and its position - the pools and grounds were well-maintained.

Stayed in March 2023

So many things in the room were broken and run down including: balcony door would not shut, bedroom blind broken, 2 hob cooking rings didn't work. We had no blankets on the beds the first night as the cleaners forgot them.

Stayed in January 2023

Our apartment was infested with bedbugs and left me with over 100 bedbug bites, which are still visible months later. They were everywhere, in the bedding, mattress, carpet and curtains. We had to treat all of our belongings (as advised by local pest control companies) and throw out many items that were unable to be treated/ laundered. This stay added unexpected expenses as we had to find alternative accomodation for our other 2 nights, pay to launder all of our belongings and replace all of the items that had to be discarded as a result of the infestation. Not to mention the disruption this caused to what was supposed to be a family holiday. We were provided with a refund for our stay as per Australian Consumer Law. We were not reimbursed for any of the other costs associated with the infestation though. Highly recommend that you book elsewhere!!!!

It was in a good location and had pool facilities.

Stayed in January 2023

sheets not clean apartment unsatisfactory and not up to standard

Stayed in March 2023

I got bitten by bed bugs while staying there place needs to be fumigated and the place wasnt very clean like someone hadnt stayed there in a while was very dusty. Was not overly Happy with my stay there didn't enjoy it. The hot water in the showers was also luke warm not hot at all

Location was good

Stayed in February 2023

Washing machine did not work, bathroom air vents not cleaned had heaps of dust build up almost blocked, doors to balcony where extremely hard to open.

Location

Stayed in February 2023

They had no customer service, our room had a broken tv and a balcony door that wouldn’t lock (first floor) These issues were brought up multiple times by us and never adhered too (nor were we informed of the problems beforehand)

Easy access to all the facilities, the room was very spacious and comfortable

Stayed in February 2023

The apartment wasn’t cozy at all and neither clean or tidy. Couches were so bad condition that they were worn broken, cushions were dirty, carpet was coarse and dirty. Kitchen was poorly equipped and pots and pans were scuffed. Dishwasher didn’t work and washing machine was mouldy.

The only good thing with this apartment was the good location and renovated bathrooms.

Stayed in February 2023

Unfortunately, our room was late being made available, 3 side plates only for a 6-person apartment, young lad at the desk was not interested in getting off his phone to assist. Lights and fan did not work in main bedroom. Very disappointing and rather unbelievable for the price. No free Wi-fi.

Location was great and free carparking. The balcony was great for enjoying the view. Good size rooms. Other residents were very friendly.

Stayed in January 2023

The room was great for the money very good location I would stay there again just a few miner issues with little things been broken but nothing to make me not want to go back there

Stayed in January 2023

Broken curtain on arrival so looks like nothing gets fixed before the next lot comes in. We didn’t close curtains at night as we didn’t want to make it worse. broken drawers and broken fan and light remote. No switches to turn on lights in two rooms. Not sure how often the cleaners go around but the fridge had mould in it, it was DIGUSTING we had to clean the fridge before we put our food in there, we find a used blue mask on the couch when we entered in the room and that is not on and gross, and the smell from the cupboards in the kitchen was not pleasant every time we open them up. I have taken photos when we entered the property and photos when we left. The photos I took before we left compare to the photos I took when we entered the property it’s like we have made the property look much more cleaner than what it looked like when we came in on the first day.

the friendly receptionist

Stayed in December 2022

Disaster 3 bedroom apartment not cleaned after previous guests, dirty towels,dirty unmade beds, dirty water still in bathtub, no toilet paper or new starter pack the list goes on. Our parking spot number didnt seem to exist, ended up in 2 2 bedroom apartments on different floors. Totally exhuasted splitting up food between family members, elderly dad, young granddaughter, husband with health problems not good enough.$600 wasted.

Manager did his best to sort out a unpleasant situation.Location good for what we needed.

Stayed in December 2022

Not very clean No toilet paper No cleaning products for kitchen Clothes dryer broken Table and chairs don't match

Nice close to beach and entertainment

Stayed in December 2022

nothing

all

Stayed in October 2022

The room was left dirty, no wifi, no TV in main bedroom, standard tv - no HDMI cable or chromecast to make a smart tv, the shower constantly dripped, the dryer didn't work. The second room was a small small room with bunk beds in it and no other room in there other than if you were standing on the side to get in.

The pool and the hot tub were awesome, the location was great, The size of the apartment was decent,the oven worked great, the microwave was good- very high heating.

Stayed in November 2022

broken kitchen cupboards, drawers and dishwasher. Vacuum cleaner had no hose. sheets dirty - one room needed to have them washed before use. Wifi limited - not as advertised. TV didn't work. Not enough classes. Bathroom didn't have brush or bin.

location

Stayed in November 2022

Utensils and pots need to be replaced. Carpet had black clumps of hair over it. Shower drain had a black clump of hair still in it & one of our single mattress smelt really bad wet smell to it.

We liked the size of the apartment. Very spacious

Stayed in November 2022

How poorly maintained & how run down the apartment was.

Location was good

Stayed in October 2022

most important do not trust the fake pictures they belong to one of units which is renovated you never get that unit with this price !!!! mis advertised. No Hair dryer No Bath towels !!!!! toilet paper one roll for one week!! Left over butter Expired milk in the fridge on arrival! Rotten fruits was left in cabinet ! Broken dishes in the kitchen Pot with no leads No extra pillows or sheets Old blankets Light with remotes but remote wasn’t working no battery Leaking shower head in the bathroom one week I was waiting and never got fixed.

only location was great

Stayed in November 2022