15 Florence Street (Corner of Florence and Lake Streets), 4870 Cairns, Australia
#46 of 75 hotels in Cairns
Guests' ChoiceBased on 431 hotel reviews
7.5Cleanliness
8.1
Comfort
8.0
Location
8.7
Facilities
7.6
Staff
8.5
Value for money
7.5
Free WiFi
6.2
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End of dialog contentReviewed: 14 May 2024
Lenore
Australiai wasn't unhappy at all
loved the location could walk everywhere in cairns central. The rooms were really lovely and clean and comfortable for the 3 of us.
Stayed in May 2024
Reviewed: 12 May 2024
Louise
AustraliaThere was no bottle opener in the room and I was sent on a wild goose chase to find the only bottle opener in the hotel. This I find completely unacceptable.
I loved the loft room, although it smelled very musty.
Stayed in May 2024
Reviewed: 9 May 2024
Yumi
JapanI reached hotel at 6am. Hotel was closed. Very surprised and it is first time that no reception when I reach hotel in cairns. I may not book this hotel again just because their reception hour is 7am to 10 pm. Besides that hotel is very good.
Good receptionist Clean room Good location
Stayed in May 2024
Reviewed: 27 April 2024
Chris
Australiaaverage renovation at best
Stayed in February 2024
Reviewed: 15 April 2024
Dean
AustraliaThe pool needs to be updated.
Cleanliness, staff friendliness.
Stayed in April 2024
Reviewed: 15 April 2024
Binh
AustraliaWe stayed there for 1 week. Room was cleaned twice. We had to request room to be cleaned. Beddings were very basic.
Location was good. Pool was nice. Lobby was nice.
Stayed in April 2024
Reviewed: 15 April 2024
Dian
AustraliaI would have loved a bath! And some room service for a hot chocolate after the concerts…
I chose the Mercure because it was right opposite the Performing Arts Centre and I was attending 2 concerts.
Stayed in April 2024
Reviewed: 14 April 2024
Brendan
AustraliaIn the queen loft room and hallway , musty wet carpet smell . Need to dust shelves and ledges in restaurant / breakfast
Location was great and walking distance to central activities . Neat tidy property , great staff willing to help and make our stay comfortable
Stayed in April 2024
Reviewed: 13 April 2024
Nicky
AustraliaBreakfast was very basic and there was hardly anything on the buffet.
Good location close to my work event.
Stayed in April 2024
Reviewed: 7 April 2024
Simos
SwedenLocation and breakfast
Great location and very good breakfast
Stayed in March 2024
Reviewed: 5 April 2024
Karey
AustraliaThere were no staff to be seen for the two nights we were there. Considering it was Easter weekend and we paid a higher price, definitely wasn't anyone around. The staff in the restaurant acted like you were bothering them. The buffet was not topped up at all so by the time we got there there was not a lot left. The pool that was meant to open at 8am didn't open until after 10am. Room was really small for three people too. There was nothing wrong with the place, l just had expected more considering we paid more than $100 more than we are paying at the Hilton.
The facility was very clean and tidy.
Stayed in April 2024
Reviewed: 1 April 2024
Raelene
AustraliaNeed a balcony, or terrace for fresh air and somewhere to sit outside to enjoy warm weather.
Staff were fantastic. Good location, close to town and esplanade.
Stayed in March 2024
Reviewed: 30 March 2024
Janine
AustraliaColour scheme makes the room feel small.
Good sized rooms, bathroom recently upgraded.
Stayed in March 2024
Reviewed: 28 March 2024
Peter
AustraliaBreakfast was included in the price, which was very tasty & lots of options. Happy hour was great.
Stayed in March 2024
Reviewed: 28 March 2024
Imogen
United KingdomStaff could have been a bit more cheerful but nothing major, maybe slightly overpriced
Rooms were lovely, we enjoyed the pool area too - great location
Stayed in March 2024
Reviewed: 18 March 2024
John
AustraliaNil
Hotel met our expectations and needs
Stayed in March 2024
Reviewed: 16 March 2024
Samantha
AustraliaDue to the difficulties Port Douglas were experiencing over Christmas / New Year post Cyclone Jasper we were taking our own food up. After shopping nearby at Woolworths, the staff were very helpful in storing our cold items overnight ready for the boat the next day. Thank you.
Stayed in December 2023
Reviewed: 15 March 2024
Lorraine
AustraliaParking was very limited and the restaurant and bar was closed on a Sunday.
Location close to restaurants
Stayed in March 2024
Reviewed: 13 March 2024
James
United KingdomWe only had one coffee pod and a cheeky note saying you had to pay for more, despite a longer stay and being two people.
Great location, and we really liked the room. The housekeeping was a bit random, like changing towels but not making the beds/sweeping floor. We also had a cockroach run across the floor so the property might benefit from pest control. Otherwise comfortable to stay and was a great base for us in Cairns.
Stayed in March 2024
Reviewed: 10 March 2024
Morris
AustraliaFriendly service. Clean and functional. Very attentive wait staff
Stayed in March 2024
Reviewed: 9 March 2024
Nicolas
GermanyGood hotel in central location.
Stayed in March 2024
Reviewed: 8 March 2024
Robin
United KingdomWifi was virtually nonexistent which meant TV didn’t work either.
Great location and helpful staff
Stayed in March 2024
Reviewed: 7 March 2024
Hayley
United KingdomVery basic
Stayed in February 2024
Reviewed: 3 March 2024
Anne
United KingdomInternet not available in room .. had to be in reception to make it work.
Good sized, clean, comfortable room in good location.
Stayed in January 2024
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