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Reviews of Mercure Townsville 4 stars

Woolcock Street, 4812 Townsville, Australia

#26 of 40 hotels in Townsville

Guests' Choice

Review score

Based on 1201 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 76 – 100

  • Reviewed: 2 September 2023

    7.0
    Staff very attentive
    • Business trip
    • Solo traveller
    • Family Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Room was tired.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    8.0
    Beautiful relaxing property
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The only let down is the carpet in the room, they need to be replaced, they made me feel uncomfortable. Apart from that it was a lovely relaxing holiday destination. Both sides of bed need a table light

    Beautiful property, beautiful friendly staff, breakfast was awesome, fantastic pool

    Stayed in September 2023

  • Reviewed: 24 August 2023

    9.0
    Really good , would stay again!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The body wash lid was broken when I went to have a shower and couldn’t get it to work . Had to stop shower and get my own soap!

    Clean , nice size room , helpful staff!

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Little hard to find my room as a first time guest

    Room service was great.

    Stayed in July 2023

  • Reviewed: 11 August 2023

    7.0
    It wasn't too bad
    • Leisure trip
    • Family with young children
    • Family Room with Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were smelly and not very clean, beddings were ok thou. Facilities need renovation. Water in the pool is too cold, not heated

    Adequate space for the family and all facilities provided as advertised

    Stayed in July 2023

  • Reviewed: 7 August 2023

    7.0
    Nice Break
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights

    the rooms are getting dated and very basic

    Breakfast was nice, the pool area is nice

    Stayed in July 2023

  • Reviewed: 3 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Having to drag my case up and down a staircase was really difficult. You need ramps to rooms or a lift.

    Room was comfortable, meal was good.

    Stayed in July 2023

  • Reviewed: 3 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The Aircon was noisy. The filter was very dirty. lot of dust on aircon unit.

    Close to the City

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Cheap beers

    Expensive

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Room was comfortable, clean, staff helpful and restaurant was nice, close to airport so very convenient. Was a little difficult to find though.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Value for money
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Microwave missing

    Room clean and tidy. Dinner at night excellent. Did not use the pool.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy at night, sound of fans? The connect 4 game at the pool was broken.

    The pool

    Stayed in July 2023

  • Reviewed: 18 July 2023

    9.0
    Nice
    • Business trip
    • Solo traveller
    • Two-Bedroom Deluxe Bungalow
    • Stayed 1 night
    • Submitted via mobile

    YouTube and streaming on tv

    Room

    Stayed in July 2023

  • Reviewed: 18 July 2023

    7.0
    Quick getaway
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 4 nights
    • Submitted via mobile

    This location is a good 10 minute drive from the main centre or ‘the strand’ where all the nice shops and beach are - so you either need a car or to continuously get taxis/Uber which range from $20-30 each way. It is located next to some fast food places and a shopping complex but I wouldn’t recommend staying here if you are on holiday and don’t have a car - stay in the centre The restaurant overlooks the pool - found it a bit weird people having a drink and watching people and children in the only pool - not private for myself just wanting a quick dip and everyone’s looking at you The rooms are definitely not 4* - they are old and need updating. We stayed on the top balcony and heard everyone walking past and their luggage. The walls between rooms are also very thin, we could hear everything in the neighbouring room. The bed and pillows weren’t that comfortable for us. You also have to walk up stairs to get to those rooms. Also little details like the wrong name on the tv - was meant to be Miss not MR.

    The lobby and gardens were beautiful Room service was nice and quick Staff were always helpful especially getting taxis and asking advice or recommendations Check in and out was quick and easy The cleaners who serviced our room everyday were great!

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Great place would stay again
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Very clean, comfortable bed, great amenities, bar was good price

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    Only stayed one night however would stay again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    The shower screen was not large enough therefore when having a shower water went all over the bathroom floor.

    Dinner on the night of arrival was great and the staff were very friendly. Breakfast was really good and check in and out was both quick and easy.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The TV needs to be updated. It froze quite often and had damaged pixels on the screen which made it hard to watch movies. The area near the aircon was dirty and so was the area around the TV.

    It area, close to everything. Room was tidy.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    8.0
    Very good
    • Family with young children
    • Family Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    The walk to the rooms from the car park is. Fair distance. Was expecting the room to be set up as double and 2 singles not the singles set up together. Makes it interesting with two teenage boys sleeping in same bed.

    Good value for money. Central location.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Breakfast was included in the price. Very good buffet style breakfast. Staff were helpful. Comfortable bed in a tropical feel resort

    Stayed in July 2023

  • Reviewed: 5 July 2023

    7.0
    My stay
    • Leisure trip
    • Family with young children
    • Family Room with Queen Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast can be much better.

    Hotel in General, was ok

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    One night stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The packet vegetables and undercook Salmon.

    The large pool and the huge deck overlooking it.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Lovely 1 night stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms could do with an update: New carpets and room doors would make a huge difference. Updating the rooms would match the rest of the hotel which is modern and new.

    The staff were super friendly and helpful. The facilities are fantastic, lovely pool good tennis courts and a great restraunt/bar area. Beds were comfy and bathroom had a good shower.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Queen Bed
    • Stayed 5 nights
    • Submitted via mobile

    Needed a kitchen

    Location and nice

    Stayed in June 2023

  • Reviewed: 13 June 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Family Room with Queen Bed
    • Stayed 3 nights

    NA

    room and breakfast

    Stayed in June 2023

  • Reviewed: 12 June 2023

    8.0
    nice
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    no metal rails to entre spa, no vegetation between pool and bar for a small amount of privacy, everyone having a meal or drink was watching people swimming, noisy NRL team staying.

    proximity to shopping centre, pool, bar,

    Stayed in May 2023

Showing 76 – 100

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