Woolcock Street, 4812 Townsville, Australia
#26 of 40 hotels in Townsville
Guests' ChoiceBased on 1201 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
8.4
Facilities
8.0
Staff
8.9
Value for money
7.6
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2023
Sandy
AustraliaRoom was tired.
Stayed in September 2023
Reviewed: 2 September 2023
Macdonald
AustraliaThe only let down is the carpet in the room, they need to be replaced, they made me feel uncomfortable. Apart from that it was a lovely relaxing holiday destination. Both sides of bed need a table light
Beautiful property, beautiful friendly staff, breakfast was awesome, fantastic pool
Stayed in September 2023
Reviewed: 24 August 2023
Tina
AustraliaThe body wash lid was broken when I went to have a shower and couldn’t get it to work . Had to stop shower and get my own soap!
Clean , nice size room , helpful staff!
Stayed in August 2023
Reviewed: 21 August 2023
Craig
AustraliaLittle hard to find my room as a first time guest
Room service was great.
Stayed in July 2023
Reviewed: 11 August 2023
Deo
AustraliaRooms were smelly and not very clean, beddings were ok thou. Facilities need renovation. Water in the pool is too cold, not heated
Adequate space for the family and all facilities provided as advertised
Stayed in July 2023
Reviewed: 7 August 2023
Cathy
Australiathe rooms are getting dated and very basic
Breakfast was nice, the pool area is nice
Stayed in July 2023
Reviewed: 3 August 2023
Carol
AustraliaHaving to drag my case up and down a staircase was really difficult. You need ramps to rooms or a lift.
Room was comfortable, meal was good.
Stayed in July 2023
Reviewed: 3 August 2023
Daniel
AustraliaThe Aircon was noisy. The filter was very dirty. lot of dust on aircon unit.
Close to the City
Stayed in July 2023
Reviewed: 30 July 2023
Shane
AustraliaCheap beers
Expensive
Stayed in July 2023
Reviewed: 23 July 2023
Millard
AustraliaRoom was comfortable, clean, staff helpful and restaurant was nice, close to airport so very convenient. Was a little difficult to find though.
Stayed in July 2023
Reviewed: 22 July 2023
Kay
AustraliaMicrowave missing
Room clean and tidy. Dinner at night excellent. Did not use the pool.
Stayed in July 2023
Reviewed: 20 July 2023
Maree
AustraliaIt was noisy at night, sound of fans? The connect 4 game at the pool was broken.
The pool
Stayed in July 2023
Reviewed: 18 July 2023
Juankro
AustraliaYouTube and streaming on tv
Room
Stayed in July 2023
Reviewed: 18 July 2023
Carlia
AustraliaThis location is a good 10 minute drive from the main centre or ‘the strand’ where all the nice shops and beach are - so you either need a car or to continuously get taxis/Uber which range from $20-30 each way. It is located next to some fast food places and a shopping complex but I wouldn’t recommend staying here if you are on holiday and don’t have a car - stay in the centre The restaurant overlooks the pool - found it a bit weird people having a drink and watching people and children in the only pool - not private for myself just wanting a quick dip and everyone’s looking at you The rooms are definitely not 4* - they are old and need updating. We stayed on the top balcony and heard everyone walking past and their luggage. The walls between rooms are also very thin, we could hear everything in the neighbouring room. The bed and pillows weren’t that comfortable for us. You also have to walk up stairs to get to those rooms. Also little details like the wrong name on the tv - was meant to be Miss not MR.
The lobby and gardens were beautiful Room service was nice and quick Staff were always helpful especially getting taxis and asking advice or recommendations Check in and out was quick and easy The cleaners who serviced our room everyday were great!
Stayed in July 2023
Reviewed: 17 July 2023
Alexander
AustraliaVery clean, comfortable bed, great amenities, bar was good price
Stayed in July 2023
Reviewed: 16 July 2023
Charles
AustraliaThe shower screen was not large enough therefore when having a shower water went all over the bathroom floor.
Dinner on the night of arrival was great and the staff were very friendly. Breakfast was really good and check in and out was both quick and easy.
Stayed in July 2023
Reviewed: 16 July 2023
Big
AustraliaThe TV needs to be updated. It froze quite often and had damaged pixels on the screen which made it hard to watch movies. The area near the aircon was dirty and so was the area around the TV.
It area, close to everything. Room was tidy.
Stayed in July 2023
Reviewed: 15 July 2023
Venturato
AustraliaThe walk to the rooms from the car park is. Fair distance. Was expecting the room to be set up as double and 2 singles not the singles set up together. Makes it interesting with two teenage boys sleeping in same bed.
Good value for money. Central location.
Stayed in July 2023
Reviewed: 11 July 2023
Cheryl
AustraliaBreakfast was included in the price. Very good buffet style breakfast. Staff were helpful. Comfortable bed in a tropical feel resort
Stayed in July 2023
Reviewed: 5 July 2023
Mordechai
DenmarkBreakfast can be much better.
Hotel in General, was ok
Stayed in July 2023
Reviewed: 4 July 2023
Ashla
AustraliaThe packet vegetables and undercook Salmon.
The large pool and the huge deck overlooking it.
Stayed in July 2023
Reviewed: 3 July 2023
Elysia
United KingdomThe rooms could do with an update: New carpets and room doors would make a huge difference. Updating the rooms would match the rest of the hotel which is modern and new.
The staff were super friendly and helpful. The facilities are fantastic, lovely pool good tennis courts and a great restraunt/bar area. Beds were comfy and bathroom had a good shower.
Stayed in July 2023
Reviewed: 2 July 2023
Vanessa
AustraliaNeeded a kitchen
Location and nice
Stayed in June 2023
Reviewed: 13 June 2023
Jennifer
AustraliaNA
room and breakfast
Stayed in June 2023
Reviewed: 12 June 2023
Joey
Australiano metal rails to entre spa, no vegetation between pool and bar for a small amount of privacy, everyone having a meal or drink was watching people swimming, noisy NRL team staying.
proximity to shopping centre, pool, bar,
Stayed in May 2023
Marbella, Spain
Karpenision, Greece
Aurora, USA
Pristina, Kosovo
Nižná, Slovakia
Vincennes, France
Paris, France
Umkomaas, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content