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Reviews of Mantra Heritage 4 stars

16 Warner Street, 4877 Port Douglas, Australia

#153 of 179 hotels in Port Douglas

Guests' Choice

Review score

Based on 451 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    9.4

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.1

  • Free WiFi

    6.0

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Showing 1 – 25

  • Reviewed: 28 April 2024

    9.0
    Nice place, I’d stay again.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The pool needs some repairs, but apart from that it was ok. Staff are quite slow to respond to emails etc.

    The location was excellent. The room was comfortable and area was nice and quiet at night and easy to sleep.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Bedroom door was broken

    Location is perfect

    Stayed in April 2024

  • Reviewed: 5 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 3 nights
    • Submitted via mobile

    Had a bad stench and other problems in the first room we booked in

    Location and staff

    Stayed in February 2024

  • Reviewed: 13 December 2023

    6.0
    Disappointing as i have disability swimout room but could not get in/out. No avail food and long wal
    • Leisure trip
    • Family with young children
    • Two Bedroom Dual Key Swim Out
    • Stayed 1 night
    • Submitted via mobile

    Lots stairs- swimout room assumed ground level but lits stairs - swimout room but VERY difficult to get in and out. Deck Too high out of pool to climb

    Close to town but difficult access for anyone with ANY disability

    Stayed in December 2023

  • Reviewed: 30 November 2023

    7.0
    Great central location
    • Leisure trip
    • Family with young children
    • One Bedroom Swim Out
    • Stayed 3 nights

    Our room was on the lowest floor so it was quite dark and damp, the room smelled damp and mouldy.

    The location was great, right on main street within walking distance to everything we needed during our stay. We had a swim out room which was easy access straight into the pool with our own deck and sunlounges.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    9.0
    great location and very quiet
    • Leisure trip
    • Group
    • Two Bedroom Dual Key Swim Out
    • Stayed 2 nights

    the corridors need a paint uplift

    the swim out to the pool

    Stayed in November 2023

  • Reviewed: 21 November 2023

    8.0
    Thoroughly enjoyed it and would recommend to friends.
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 4 nights
    • Submitted via mobile

    A bit difficult getting out of the pool to our swim out room.

    Location, 1 bedroom apartment, pool area

    Stayed in November 2023

  • Reviewed: 19 November 2023

    7.0
    Despite our disappointment with the noise & the mattress we will return.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    The mattress has absolutely expired it’s use by date & although we requested to stay in a particular room we weren’t expecting to hear maintenance or renovation works directly above our room all week,there was no warning of this if so would’ve requested a different room.

    The cleanliness and location is excellent.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    9.0
    Very relaxing accommodation, awesome pool and excellent location in Port Douglas.
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 5 nights
    • Submitted via mobile

    Noticed a strong chlorine smell in the room on arrival but after a day of two it seemed to go. Apart from that the room was very comfortable.

    Excellent location to pubs and boutiques and the beach. Lovely accomodation with easy access to the pool. Really enjoyed our stay there.

    Stayed in October 2023

  • Reviewed: 4 November 2023

    7.0
    Lovely stay, apart from the annoying things not working or stocked properly.
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 9 nights
    • Submitted via mobile

    Lifts weren’t working for the whole stay, some notice prior to arrival would of been good !! we were not asked if were able to manage stairs which is concerning. Also 9 night stay, stock of tea, toilet paper etc should of been stocked rather than us chasing for it. Staff also shouldn’t replace linen if badly stained, this happened to us. There was Sand on bed linen upon arrival. Doors also should cleaned lots of dirty marks and dribbles of stickiness.

    Location, beautiful pool and Bbq area.

    Stayed in October 2023

  • Reviewed: 2 November 2023

    8.0
    Loved the location and the room, not happy about upgrading to a pool balcony when the pool wasn't inviting. Will not
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 5 nights
    • Submitted via mobile

    I thought the pool was a little dirty. Wasn't inviting to swim in and I had paid an extra $600 to have a swim out pool balcony and hardly used it because of the state of the pool and all the kids blow ups and noodles left in the pool. Leaves and fluff everywhere.

    The location was great and the room extremely spacious.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Good overall.
    • Leisure trip
    • Family with young children
    • Two Bedroom Dual Key Swim Out
    • Stayed 5 nights
    • Submitted via mobile

    Rooms are starting to get a little old, need a little TLC, broken bedroom door, mould in showers.

    Great location, amazing pool with access from our room.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    9.0
    Thoroughly enjoyed our stay have stayed here a couple of times before.
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 12 nights

    The stairs at the back of the pools leading up to street level but staff kindly helped getting luggage up and down to the room.

    Room facilities, Spa bath, Pool settings and central location to everything

    Stayed in September 2023

  • Reviewed: 11 October 2023

    9.0
    Awesome place to stay.. couldn't have been happier!
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing!

    Location!!! Cleanliness!! Facilities!!

    Stayed in October 2023

  • Reviewed: 3 October 2023

    7.0
    Pretty good. The location is almost unbeatable.
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 6 nights

    Like a lot of places, it is a little tired but not overly so. Signs of wear in the rooms and the pools do really need a surface recoat as they look a bit blotchy. Probably the biggest gripe is no free wifi and the rather exorbitant price of it. Given the block construction, 4G/5G coverage is patchy at best (in our room anyway) which ironically meant I couldn’t sign up for wifi anyway! In 2023, why hotels/resorts charge for wi fi is bewildering. Add $10 a day to the room rate or absorb the cost or something. It seems so last decade (or even the one before!) to be charging given this is not a cheap resort by any means.

    We had a swim up room which was good although the step in and out of the pool was a bit of a challenge! One of the rooms had hand rails but all other swim up rooms didn’t. The location is by far the best aspect of this resort - you are right bang in the middle of the Main Street. The room we had was also quite generous.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Nothing really, good value for money

    Location was great, facilities were great, I was happy with everything thank you

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights

    Room was smaller than expected. Outside chairs not comfortable.

    Location was great.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    A comfortable stay, would come back again
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights

    Friendly and helpful staff

    Stayed in September 2023

  • Reviewed: 2 September 2023

    9.0
    We had a fantastic time time at a great place- The staff were fantastic!!
    • Leisure trip
    • Couple
    • One Bedroom Swim Out
    • Stayed 7 nights
    • Submitted via mobile

    The rooms were a little dated.

    Location, location, location.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    8.0
    Lovely apartment in a great little town.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights

    No tea towels!

    Location, helpfulness of staff when changing dates, big apartment.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 14 nights

    Room no facilities

    Would have liked to have a motel room, we were not given any options when booking

    Stayed in August 2023

  • Reviewed: 17 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    The room small and the internet kept dropping out

    The location

    Stayed in August 2023

  • Reviewed: 4 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower needed a good bleach

    Stayed in August 2023

  • Reviewed: 24 July 2023

    6.0
    Our visit to Port Douglas was great but would choose a bigger room.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    The size of the room. For the price paid the room was very small with a bed, separate bathroom and very small balcony.

    Great location and the pool area.

    Stayed in July 2023

Showing 1 – 25

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