Hotel bar and restaurant rather characterless.

Perfect location to walk to the restaurants and theatre. Comfortable bed. Quiet.

Stayed in May 2024

For a 5 star hotel I would have expected a complimentary bottle of wine in the room, alas there was none.

The hotel was centrally situated within walking distance of the river and with direct access to the large shopping mall.

Stayed in April 2024

Hope there is a coffee machine. I don't like the idea of there is no separation between the bathroom and the wardrobe. The arm chair is not so comfy. It was a bit noisy outside the window (midnight) the night I stayed.

Location, friendly staff, great shower. Haven't got a chance to visit the pool and the gym, perhaps next stay.

Stayed in April 2024

I wasn't clarified clearly on check-out time as we thought it was 12 pm, however, staff came to our door to tell us it was 11 am instead. Although we were told there was no rush, we were feeling rushed. Next time, I'll aim to clearly ask what check out time is.

We loved the staff, especially Terence, who helped us with our luggage and answered any questions we had promptly and politely. Additionally, the beds were very comfortable, making falling asleep away from home easy.

Stayed in April 2024

We were sad that we couldn’t get room service although having a restaurant downstairs was ideal but sometimes on the lazy days you just wanna lay in bed and order some food.

We enjoyed the view and how close the hotel was to literally everything. That being said everything was walking distance and we didn’t have to drive everywhere. The bed was soooo comfy

Stayed in March 2024

Great location.

Stayed in April 2024

Location

Stayed in April 2024

Drive in was a bit misleading. Couldn't pay cash for a coffee. Some minor mould around base of shower glass

Central. Friendly. Comfortable.

Stayed in April 2024

Lights switches in the room were bit confusing. Bar fridge too small to fit small quantity personal drink bottled

Martin at velvet parking was fantastic he went above and beyond his normal duties.

Stayed in April 2024

The bed. Advertised as a Queen bed. Room bed size was only a double bed. Too small for two adults.

Easy access to city & Southbank. Comfortable room. Delicious Breakfast.

Stayed in March 2024

The shower: the door didn't quite close properly and there was a 1cm gap running along both sides of the door which would let a puddle of water run out and to the floor beside the toilet. It wasn't so much of an issue, but our bathmat would always be soaked even before getting out of the shower which was a bit annoying. We ended up shifting the bathmat a bit further away from the shower, and just stepping over the puddle. A minor inconvenience, but it stands out when pretty much everything else was perfect. Might be a bit tricky to get a car in, as it needs to squeeze in a tiny shared lane behind the hotel. We never had any issues with this, but it could be something to consider when driving in or having someone pick you up. Tip: there's a commercial vehicle pickup/dropoff area on the main road outside Sushi Hub on 231 George St, which we directed a mini bus to pick us up from for an event, as we couldn't risk the bus having troubles in the tiny alleyway.

All staff were absolutely lovely! We were especially impressed with three instances: 1) We have a tradition of bringing a little otter plushie on our travels, and he usually sits on the nightstand (out of the way for making the bed). After a tiring long day out, we got back to our room to find the bed perfectly made up, with the otter sitting and chilling on the pillows! Just this tiny playful touch from the housekeeping team brought us so much joy and we completely forgot how tired we were in the moment, we couldn't stop laughing! 2) Our sink was draining pretty slowly from the start, and on our second night it drained even slower. I was impressed that the reception immediately attempted to find us a new room. We were told none were available and maintenance went home for the day (which was understandable) but to our surprise it seems like an on-call maintenance person was then called to attend to us! He was super polite and professional, asking if anything else needed fixing. The next morning, another maintenance staff came in to check on us. We loved the attention and consideration Hyatt gave to our issue. 3) After checking out, we were sitting around downstairs for a while waiting for a friend caught up in a delay when driving over. The staff gave us water bottles and would periodically check in to see if there was anything they could help with. When our friend arrived, they helped us load our heavy suitcases in the boot - which may be expected as their job, but the friendly attitude they went about it all was a lovely way to end our time (for now!) at the Hyatt Regency. Other things I liked: - The pool open from 6-6 with a big shelf of ready to use towels beside it was nice and clean. I ordered a fresh coconut after having a little swim. - Location!! We did pretty much all our shopping on the same street, and loved the access to Coles right across the hotel (50 or so steps and an escalator away). Very easy walk to the pools in South Bank.

Stayed in March 2024

Top sheet of bed was scrunched down at the bottom - not made properly (not the end of the world but worth mentioning) Husband received attitude from valet in regards to our car and not being able to fit in the car park. Was quite rude however another team member stepped in to offer alternative solutions Same valet broke confidentially and told me that there were celebrities staying at the hotel the same night we were (I won't publish their names). That's a bit concerning

Clean and comfortable. This is our "go to" hotel for city stays

Stayed in March 2024

Unfortunately, there is very loud music everywhere and at all times of the day: in the lobby, the bar, the restaurants and at the pool. But I would certainly stay at this hotel again. In fact, this was already my second stay!

The location is brilliant and the pool is lovely. There are several very good options for dining in. The staff are very professional and friendly but not over the top or invasive, which is something I've unfortunately experienced at other hotels in Brisbane.

Stayed in February 2024

The sliding door between the bedroom and bathroom in our room (Room 805) was broken and didn't slide readily. (sorry, we forgot to notify reception). It didn't spoil our stay by any means, more a notice to get it fixed :-) .

Bed was very comfy, room was clean and had everything we needed. We loved spending our spare hour relaxing in the hotel pool on a warm Saturday afternoon.

Stayed in March 2024

Not much that I can think of!

In the very central area. Nice and clean and good size of the room! Also breakfast buffet was good that all the menus were fresh even though there weren’t that many options. Staff were beautiful. Loved pool, not super big but was clean and loved the vibe.

Stayed in February 2024

It was going to be a 20 minute wait for a coffee in the morning.

Very friendly and helpful staff. Great location.

Stayed in February 2024

all good.

Great hotel,conveniently located on Queen Street,full of shops bars and restaurants close by.A very good choice to explore Brisbane by foot.Very clean rooms,good internet and stuff very helpfull.

Stayed in February 2024

Clean and good service

Stayed in January 2024

It would have been difficult to find, if you, as we were, were new to central Brisbane. However the taxi helped arriving, and we left for the Airport again by taxi. it is not the Hotel's fault, its a bad planning issue.

When we found it, all went well. We arrived early to explore the city centre. They checked us in and took care of our luggage. The 'front' of the hotel is in a pedestrianised area close to buses and almost lost amongst the shops. Taxi's drop you off at the back entrance to the hotel on a lower level. The reception there and care of our luggage by their staff was exceptional, both arriving and departing the next day. We ate in their restaurant just across from reception, and were happy to have both lunch and supper there. It's 5 minutes walk to the free centre circulating bus which will drop you off near the riverside wharf where there's a free water taxi that takes you around the watery center of the City and can drop you off at the Maritime Museum too. The free bus ,no 40, runs only Monday to Friday.

Stayed in January 2024

Thought room was a bit small and lacking what I expected from a Hyatt hotel.

Loved the location and the comfortable bed and pillows.

Stayed in February 2024

Nothing

Quite rooms Convenient to shopping cafe nd restaurants Great pool and bar

Stayed in February 2024

I really have no complaints. Just Myer and the vibe of the Mall it's not the same.

Breakfast was excellent and good value for money. Location is great, its a shame Myer has closed down. The Mall just doesn't have the same vibe.

Stayed in February 2024

No dislikes but it would be a nice touch to have comp coffee/tea by the pool or in the lounge.

We were upgraded to a higher floor with a river view. Poolside relaxation in umbrella shade. Friendly helpful staff. Stayed here pre-covid when it was Next Hotel.

Stayed in February 2024

Hard to find when driving not well signed. Bathroom was only cleaned on first day. Our stay was 3 nights. Glasses left on vanity top in same state as when I put them there. Basin not cleaned

Fabulous location. Pleasant reception staff.

Stayed in February 2024