72 QUEEN ST, Brisbane CBD, 4000 Brisbane, Australia
#52 of 141 hotels in Brisbane
Guests' ChoiceBased on 2246 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Victoria
AustraliaHotel bar and restaurant rather characterless.
Perfect location to walk to the restaurants and theatre. Comfortable bed. Quiet.
Stayed in May 2024
Reviewed: 29 April 2024
Browning
United StatesFor a 5 star hotel I would have expected a complimentary bottle of wine in the room, alas there was none.
The hotel was centrally situated within walking distance of the river and with direct access to the large shopping mall.
Stayed in April 2024
Reviewed: 28 April 2024
Yiwen
AustraliaHope there is a coffee machine. I don't like the idea of there is no separation between the bathroom and the wardrobe. The arm chair is not so comfy. It was a bit noisy outside the window (midnight) the night I stayed.
Location, friendly staff, great shower. Haven't got a chance to visit the pool and the gym, perhaps next stay.
Stayed in April 2024
Reviewed: 26 April 2024
Kirsten
AustraliaI wasn't clarified clearly on check-out time as we thought it was 12 pm, however, staff came to our door to tell us it was 11 am instead. Although we were told there was no rush, we were feeling rushed. Next time, I'll aim to clearly ask what check out time is.
We loved the staff, especially Terence, who helped us with our luggage and answered any questions we had promptly and politely. Additionally, the beds were very comfortable, making falling asleep away from home easy.
Stayed in April 2024
Reviewed: 25 April 2024
Makayla
AustraliaWe were sad that we couldn’t get room service although having a restaurant downstairs was ideal but sometimes on the lazy days you just wanna lay in bed and order some food.
We enjoyed the view and how close the hotel was to literally everything. That being said everything was walking distance and we didn’t have to drive everywhere. The bed was soooo comfy
Stayed in March 2024
Reviewed: 22 April 2024
Rachael
AustraliaGreat location.
Stayed in April 2024
Reviewed: 15 April 2024
Iain
LebanonLocation
Stayed in April 2024
Reviewed: 8 April 2024
Chris
AustraliaDrive in was a bit misleading. Couldn't pay cash for a coffee. Some minor mould around base of shower glass
Central. Friendly. Comfortable.
Stayed in April 2024
Reviewed: 8 April 2024
John
AustraliaLights switches in the room were bit confusing. Bar fridge too small to fit small quantity personal drink bottled
Martin at velvet parking was fantastic he went above and beyond his normal duties.
Stayed in April 2024
Reviewed: 14 March 2024
Claire
AustraliaThe bed. Advertised as a Queen bed. Room bed size was only a double bed. Too small for two adults.
Easy access to city & Southbank. Comfortable room. Delicious Breakfast.
Stayed in March 2024
Reviewed: 13 March 2024
Elizabeth
JapanThe shower: the door didn't quite close properly and there was a 1cm gap running along both sides of the door which would let a puddle of water run out and to the floor beside the toilet. It wasn't so much of an issue, but our bathmat would always be soaked even before getting out of the shower which was a bit annoying. We ended up shifting the bathmat a bit further away from the shower, and just stepping over the puddle. A minor inconvenience, but it stands out when pretty much everything else was perfect. Might be a bit tricky to get a car in, as it needs to squeeze in a tiny shared lane behind the hotel. We never had any issues with this, but it could be something to consider when driving in or having someone pick you up. Tip: there's a commercial vehicle pickup/dropoff area on the main road outside Sushi Hub on 231 George St, which we directed a mini bus to pick us up from for an event, as we couldn't risk the bus having troubles in the tiny alleyway.
All staff were absolutely lovely! We were especially impressed with three instances: 1) We have a tradition of bringing a little otter plushie on our travels, and he usually sits on the nightstand (out of the way for making the bed). After a tiring long day out, we got back to our room to find the bed perfectly made up, with the otter sitting and chilling on the pillows! Just this tiny playful touch from the housekeeping team brought us so much joy and we completely forgot how tired we were in the moment, we couldn't stop laughing! 2) Our sink was draining pretty slowly from the start, and on our second night it drained even slower. I was impressed that the reception immediately attempted to find us a new room. We were told none were available and maintenance went home for the day (which was understandable) but to our surprise it seems like an on-call maintenance person was then called to attend to us! He was super polite and professional, asking if anything else needed fixing. The next morning, another maintenance staff came in to check on us. We loved the attention and consideration Hyatt gave to our issue. 3) After checking out, we were sitting around downstairs for a while waiting for a friend caught up in a delay when driving over. The staff gave us water bottles and would periodically check in to see if there was anything they could help with. When our friend arrived, they helped us load our heavy suitcases in the boot - which may be expected as their job, but the friendly attitude they went about it all was a lovely way to end our time (for now!) at the Hyatt Regency. Other things I liked: - The pool open from 6-6 with a big shelf of ready to use towels beside it was nice and clean. I ordered a fresh coconut after having a little swim. - Location!! We did pretty much all our shopping on the same street, and loved the access to Coles right across the hotel (50 or so steps and an escalator away). Very easy walk to the pools in South Bank.
Stayed in March 2024
Reviewed: 10 March 2024
Chantelle
AustraliaTop sheet of bed was scrunched down at the bottom - not made properly (not the end of the world but worth mentioning) Husband received attitude from valet in regards to our car and not being able to fit in the car park. Was quite rude however another team member stepped in to offer alternative solutions Same valet broke confidentially and told me that there were celebrities staying at the hotel the same night we were (I won't publish their names). That's a bit concerning
Clean and comfortable. This is our "go to" hotel for city stays
Stayed in March 2024
Reviewed: 5 March 2024
Charles
GermanyUnfortunately, there is very loud music everywhere and at all times of the day: in the lobby, the bar, the restaurants and at the pool. But I would certainly stay at this hotel again. In fact, this was already my second stay!
The location is brilliant and the pool is lovely. There are several very good options for dining in. The staff are very professional and friendly but not over the top or invasive, which is something I've unfortunately experienced at other hotels in Brisbane.
Stayed in February 2024
Reviewed: 4 March 2024
Alex
AustraliaThe sliding door between the bedroom and bathroom in our room (Room 805) was broken and didn't slide readily. (sorry, we forgot to notify reception). It didn't spoil our stay by any means, more a notice to get it fixed :-) .
Bed was very comfy, room was clean and had everything we needed. We loved spending our spare hour relaxing in the hotel pool on a warm Saturday afternoon.
Stayed in March 2024
Reviewed: 28 February 2024
Haeeun
AustraliaNot much that I can think of!
In the very central area. Nice and clean and good size of the room! Also breakfast buffet was good that all the menus were fresh even though there weren’t that many options. Staff were beautiful. Loved pool, not super big but was clean and loved the vibe.
Stayed in February 2024
Reviewed: 25 February 2024
Fiona
United StatesIt was going to be a 20 minute wait for a coffee in the morning.
Very friendly and helpful staff. Great location.
Stayed in February 2024
Reviewed: 23 February 2024
Kavadias
Greeceall good.
Great hotel,conveniently located on Queen Street,full of shops bars and restaurants close by.A very good choice to explore Brisbane by foot.Very clean rooms,good internet and stuff very helpfull.
Stayed in February 2024
Reviewed: 22 February 2024
Amelia
AustraliaClean and good service
Stayed in January 2024
Reviewed: 20 February 2024
Iain
IrelandIt would have been difficult to find, if you, as we were, were new to central Brisbane. However the taxi helped arriving, and we left for the Airport again by taxi. it is not the Hotel's fault, its a bad planning issue.
When we found it, all went well. We arrived early to explore the city centre. They checked us in and took care of our luggage. The 'front' of the hotel is in a pedestrianised area close to buses and almost lost amongst the shops. Taxi's drop you off at the back entrance to the hotel on a lower level. The reception there and care of our luggage by their staff was exceptional, both arriving and departing the next day. We ate in their restaurant just across from reception, and were happy to have both lunch and supper there. It's 5 minutes walk to the free centre circulating bus which will drop you off near the riverside wharf where there's a free water taxi that takes you around the watery center of the City and can drop you off at the Maritime Museum too. The free bus ,no 40, runs only Monday to Friday.
Stayed in January 2024
Reviewed: 19 February 2024
Vicki
AustraliaThought room was a bit small and lacking what I expected from a Hyatt hotel.
Loved the location and the comfortable bed and pillows.
Stayed in February 2024
Reviewed: 19 February 2024
Angela
AustraliaNothing
Quite rooms Convenient to shopping cafe nd restaurants Great pool and bar
Stayed in February 2024
Reviewed: 17 February 2024
Kerryn
AustraliaI really have no complaints. Just Myer and the vibe of the Mall it's not the same.
Breakfast was excellent and good value for money. Location is great, its a shame Myer has closed down. The Mall just doesn't have the same vibe.
Stayed in February 2024
Reviewed: 16 February 2024
Stephen
CanadaNo dislikes but it would be a nice touch to have comp coffee/tea by the pool or in the lounge.
We were upgraded to a higher floor with a river view. Poolside relaxation in umbrella shade. Friendly helpful staff. Stayed here pre-covid when it was Next Hotel.
Stayed in February 2024
Reviewed: 16 February 2024
Lesley
New ZealandHard to find when driving not well signed. Bathroom was only cleaned on first day. Our stay was 3 nights. Glasses left on vanity top in same state as when I put them there. Basin not cleaned
Fabulous location. Pleasant reception staff.
Stayed in February 2024
Vianden, Luxembourg
Passau, Germany
Lao Cai, Vietnam
Anghiari, Italy
Salsomaggiore Terme, Italy
Cameron Highlands, Malaysia
Tux, Austria
Grömitz, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content