The Emporium Precinct, 1000 Ann Street, Fortitude Valley, 4006 Brisbane, Australia
#6 of 141 hotels in Brisbane
Guests' ChoiceBased on 1532 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.4
Value for money
8.8
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Rovish
AustraliaThe room was really nice and clean. Easy check in also
Stayed in April 2024
Reviewed: 22 April 2024
Claire
AustraliaNothing, will definitely be back
Clean, Funky and unique
Stayed in April 2024
Reviewed: 22 April 2024
Julianna
BrazilThe hotel is gorgeous and modern, staff is super friendly!!
Stayed in April 2024
Reviewed: 15 April 2024
Kathleen
AustraliaMattresses on the bed soft and well worn.
Guys on reception were very polite and accommodating. Happy to check in early if a room available. Great location.
Stayed in April 2024
Reviewed: 13 April 2024
Sarah
AustraliaThe bed was extremely uncomfortable and dipped heavily in the middle. Maybe it's super old? Also the pillows were rocks.
Location is amazing. Room is classy and well styled. Beautiful bathrooms
Stayed in April 2024
Reviewed: 10 April 2024
Philippa
AustraliaCarpet could have been cleaner
Very friendly and helpful staff. Complimentary candy, snacks and free mini bar. Wonderful food. Enjoyed my stay
Stayed in April 2024
Reviewed: 10 April 2024
Wendy
New ZealandWanted to stay longer!
Thank you Ovolo staff for going over and above during our stay. We were celebrating my husband's big birthday, and you made the day extremely memorable. When we arrived at check-in we were welcomed by friendly staff. They spoke birthday wishes to the birthday boy. The outstanding service continued when we arrived at our room. The music was pumping and we were greeted with balloons, wine and a fantastic hand-drawn birthday card. We enjoyed the complimentary room snacks and then headed to the restaurant for one of the best meals I've ever eaten. Everything about Ovolo was on point.
Stayed in March 2024
Reviewed: 9 April 2024
Diane
United KingdomExtremely helpful staff, a fab hotel, great value for money. We would definitely stay here again
Stayed in April 2024
Reviewed: 8 April 2024
Joshua
AustraliaGreat room, in room spa was very nice along with Alexa speaker. Complimentary minibar and snacks a plus and very quiet. Excellent location surrounded by great entertainment, cafes, bars and shopping.
Stayed in April 2024
Reviewed: 8 April 2024
Kevin
AustraliaEverything was great
It was an amazing experience once again and the staff was great, the best customer service ever for any hotel I stayed at 💚
Stayed in April 2024
Reviewed: 8 April 2024
Amy
AustraliaLoved everything about our stay. The decor is beautiful and the staff were extremely helpful. We especially loved the small touches - free mini bar, quirky labelled toiletries, and of course the lollie bar!
Stayed in March 2024
Reviewed: 5 April 2024
Jason
AustraliaNothing
Great interior design
Stayed in April 2024
Reviewed: 4 April 2024
Paul
AustraliaGreat service
Great location
Stayed in March 2024
Reviewed: 4 April 2024
Danny
Australiathere was nothing that i disliked
Love the Ovolo, love the rooms but have to say the staff are extremely friendly & accomodating
Stayed in February 2024
Reviewed: 2 April 2024
William
AustraliaNothing!
Great style and location
Stayed in March 2024
Reviewed: 2 April 2024
Lucianne
AustraliaValet parking was a wonderful option for us, but kind of expensive. We were advised of a very inexpensive option not far down the road, but had plants in the car to keep out of the sun.
The king bed was very comfortable. The chaise lounge was as well, so much so I slept on it. The room size and bathroom were both spacious. The double vanity in the bathroom felt like a luxury.
Stayed in April 2024
Reviewed: 29 March 2024
Shannon
AustraliaLove the suite and the swing chair
Staff service !!!!
Stayed in March 2024
Reviewed: 29 March 2024
Laura
AustraliaThe bed was lumpy and had a slope with one side significantly lower than the other plus a small stain on the sheets.
Room service was amazing! Room size was generous.
Stayed in March 2024
Reviewed: 27 March 2024
Green
AustraliaGreat location, amenities are amazing, comfortable and clean rooms. Staff are lovely and accommodating.
Stayed in March 2024
Reviewed: 27 March 2024
Emzy79
AustraliaAircon was noisy
Nice clean rooms
Stayed in March 2024
Reviewed: 26 March 2024
Amanda
AustraliaRoom service wasn’t open all the time
Colourful and friendly
Stayed in March 2024
Reviewed: 25 March 2024
Alison
AustraliaNothing. Everything was perfect.
Perfect location, staff are so helpful and friendly. Could not fault the room, the bed was so comfortable, the room exceptionally clean. The free mini bar allowed me to relax with a cold beer after a long day.
Stayed in March 2024
Reviewed: 23 March 2024
Gary
United KingdomNothing!
Quirky and in a great location
Stayed in March 2024
Reviewed: 23 March 2024
Catherine
AustraliaNo parking so an added cost of $60 per day -expensive,
Veg restaurant inside for dinner was fantastic. Loved the decor of reception and our room. Hotel was in a perfect position to explore Fortitude Valley.
Stayed in March 2024
Paris, France
Koh Tao, Thailand
Port Allen, USA
La Maddalena, Italy
Da Nang, Vietnam
Grimaud, France
Amsterdam, Netherlands
Manila, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content