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Reviews of Pacific Hotel Cairns 4.5 stars

43 The Esplanade, 4870 Cairns, Australia

#24 of 73 hotels in Cairns

Guests' Choice

Review score

Based on 1824 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 30 April 2024

    8.0
    Great location and good hotel all round
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room in 7th floor had constant noise from an air conditioning unit on a roof several floors below

    Great location , modern clean and comfortable rooms, good facilities

    Stayed in April 2024

  • Reviewed: 30 April 2024

    9.0
    Would highly recommend
    • Business trip
    • Group
    • Deluxe King Balcony Room
    • Stayed 6 nights
    • Submitted via mobile

    Air conditioning it was a little cooler than I like

    The breakfast and sevice Excellent

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Big room comfortable bed

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Great location and nice room
    • Leisure trip
    • Solo traveller
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Soft close doors on rooms, as the frequent noise of doors slamming was the only negative.

    Nice sized room & bathroom.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Pleasant stay.
    • Leisure trip
    • Couple
    • Deluxe King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Only one side of the bed had power points.

    Easy walk into the mail hub of the city.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Reception staff & night duty manager were excellent in attending to my concerns.
    • Leisure trip
    • People with friends
    • Superior King Balcony Room
    • Stayed 4 nights
    • Submitted via mobile

    Think housekeeping needs some improvement.

    Proximity to supermarkets, eateries & not too far fr airports.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom light needs attention, way too bright!

    Comfortable, affordable and good location

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Good comfortable stay in a good location.
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    There was a bit of noise overnight from the street, the windows didn’t appear to be double glazed.

    Good location, walking distance to the marina, boardwalk, restaurants and shops.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    Can't control air conditioning from some of the rooms. Some room types you can, others it is set. Shower over bath. No washers to use with body wash

    Location, large rooms, good facilities

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Good location it’s close to the restaurants, staff is friendly. Thank you
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 5 nights
    • Submitted via mobile

    Good location in the centre city

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    I like it and would love to stay again
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Parking fee

    Accessibility

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very nice outlook from our room of the Esplanade and parklands. Hotel lobby is roomy with good lounge facilities. The ro
    • Couple
    • Superior King Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints. Ingrid, the lady who checked us in very kindly moved us to a larger room with a walk-in-shower to accommodate my husband’s disability because our initial booking was for a balcony room which did not have that amenity.

    The hotel is in a good location on the Esplanade and close to restaurants, coffee shops, a grocery store and shops.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Great value for money, perfect location, lovely staff
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Probably in need of room renovations, but still very clean and tidy.

    Great location, easy walk to esplanade, shops and restaurants

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    This time we stayed in a room that faced the main road so was quite noisy . Lots of police sirens, hoons and undesirables. Other times we stayed in a room on the esplanade side, it was very quiet.

    The rooms are clean and comfortable

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    It’s a nice vacation
    • Leisure trip
    • Family with young children
    • Superior King Balcony Room
    • Stayed 3 nights
    • Submitted via mobile

    Very noisy due the windows

    Great location! Next to ferry and major restaurants. Unfortunately the hotel needs some upgraded eg new windows because you can hear the traffic noises.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Comfortable hotel in an excellent location
    • Leisure trip
    • Solo traveller
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    No room service available. There is a little traffic noise, but this comes with the central location.

    Breakfast was exceptional value for money. Location was easy for walking the city, esplanade & transfers to Fitzroy Island. Staff are lovely and friendly. View from Deluxe King Balcony Room is amazing. Spacious room and comfy bed.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Room with King size bed and balcony
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    No moisturizer was provided in the bathroom.

    Location, Cleanliness and staff were excellent 👌 Comfortable decent sized rooms: Stayed in room with balcony facing sea and mountains. Extended my stay by one more day.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Solo traveller
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff, wonderful location.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Good, Practical accommodation
    • Leisure trip
    • Solo traveller
    • Superior King Balcony Suite
    • Stayed 2 nights

    Everything was fine. They met the cost/customer service ratio!!

    It was efficient and met a suitable standard for the room. Customer Service was clinical and satisfactory

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Great central location in the heart of Cairns CBD. Very clean and comfortable
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Very clean, comfortable bed & great location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior King Balcony Room
    • Stayed 1 night

    Good location for my needs. Comfortable room

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Spacious, modern, relaxing getaway
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    The view we had was of the back car park, but was good to see our car

    The bed was amazing, the room was very spacious & the his & her sinks were a lovely touch with a massive shower

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Overall a great stay
    • Leisure trip
    • Couple
    • Superior King Balcony Room
    • Stayed 2 nights
    • Submitted via mobile

    Very central, parking onsite, lovely staff, nice room

    Stayed in February 2024

  • Reviewed: 3 March 2024

    9.0
    Great place to stay.
    • Leisure trip
    • Solo traveller
    • Superior King Balcony Room
    • Stayed 1 night
    • Submitted via mobile

    Location to everything was great.

    Stayed in February 2024

Showing 1 – 25

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