Housekeeping didnt come until 3pm each day, no room service

Room was clean, pool was lovely, and friendly staff

Stayed in April 2024

No great lounge areas

Pool

Stayed in April 2024

Great location- room little run down and damp smelling. Staff very helpful, pool great

Stayed in April 2024

Could there be a lift?

Breakfast 8/10 Location 10/10 Pools 10/10

Stayed in April 2024

Location, pools available for various ages

Stayed in March 2024

The couch in our apartment was very uncomfortable, it had no support.

The two pools and abundance of lounge chairs met our needs . Our room was spacious and the addition of the laundry very helpful on our 4 night stay. We loved sitting on the balcony with our drink, nibbles and our books.

Stayed in March 2024

A few outdated features in the room. Pool bar staff took forever to even acknowledge us when we wanted to order

Loved the location and amenities within the resort (example: pool bar) Front desk staff and buffet breakfast staff were amazing, friendly and approachable.

Stayed in February 2024

Property is outdated could be updated and be more modern.

Great location and view with ocean room.

Stayed in February 2024

I had only two small issues (and I've stayed here before and these are 'new'): 1. Leaf blowers. The noise generated by these things is horrible. They started around 7:45am and continued intermittently for a few hours. Around the pool where people are trying to relax. It needs to stop. 2. The pool bar. Opened late three times during my stay. There were no blenders (I understand a Cyclone Jasper issue). The staff do not pay attention to both sides of the bar so people regularly wait 10+ minutes for service. Some staff were great (the Canadian guy), others were terrible. When it's really hot, this facility is important and service should be far better.

The facilities are amazing - lovely garden setting on the main street of Palm Cove. My studio room was lovely - overlooked the pool, spacious, clean, great bathroom. Breakfast is very nice with generous serving hours and a good selection of options (fruit, cereal, breads, pastries, hot choices, coffee/tea/juice etc) The main pools are fantastic - beautiful temperature, clean, lots of lounges and areas to sit. Swim up bar is ok (see reference later).

Stayed in February 2024

Needs a freshen up inside the rooms.

Great location, awesome pool

Stayed in November 2023

All amenities weren't functioning which is understandable due to the recent weather events. There was a smell coming up through the drain in the bathroom with I think was from the recent floods.

The location was perfect! The staff were friendly. The pools weren't all working because of the cyclone and floods which is understandable.

Stayed in January 2024

The pool bar staff were rude, unorganised and too slow, particularly on Friday 26th. First my husband & I weren’t even acknowledged, then the girl started to make my cocktail and then went back to serving a large group. She was also having a quick sip of every drink she made! When I complained about the long wait I was told off “you have to be more understanding”!!!? after I waited over 10minutes and watched them in unorganised chaos. Why not call reception or someone from kitchen to come & help out? At the very least be nice to your customers - particularly when a cocktail was $24 each. There were empty glasses & cans left out all day and not picked up. The entire property needs more staff. We left early at 630am and although breakfast was included on last day we couldn’t even get a takeaway coffee or food to take away on our last day because “the machine takes some time to warm up, cone back at 7am”. Brainless

We got upgraded which was lovely. The three pools were also great. The pool bar staff however were rude

Stayed in January 2024

Pool area was quite noisy when children were about as it’s in the middle of the hotel, which also makes it very hot as the wind can’t get to it

Great location

Stayed in January 2024

They had bug spray scheduled during our stay

The staff were very friendly and all facilities within the property were really good! Loved the main pool and the bar.

Stayed in January 2024

Not enough shade by the pool - needs umbrellas on the sand side as in direct sun isn’t great for anyone but especially kids.

Room was really great, pools were good as well. Nice to have the restaurant available. Great location on the strip.

Stayed in January 2024

Lovely pool, swim up bar, beautiful setting

Stayed in November 2023

This is very specific to the circumstances of our stay due to the tropical cyclone. Peppers did a reasonably good job of keeping us informed of the cyclone situation and what it would mean for us as guests of the resort. We did however find some inconsistencies in communication between staff members and written documentation. The main impact was around food provisions during the cyclone. We were originally told the kitchen would remain open for in room meals only to find on the day that the kitchen would be closed. Not the end of the world, it was more that we did not stock up on food in our room as a result.

The large lagoon pool and swim up pool bar is a key attraction for us when we visit Peppers at Palm Cove. The breakfast provides a good level of variety with plenty of healthy choices. The staff are always friendly and make every effort to ensure our stay is as enjoyable as possible. We appreciated the staff remembering us from previous stays and thought the bottle of sparkling wine was a nice touch.

Stayed in December 2023

One of the rooms booked (one bedroom suite used by Callan & Kobie) was in need of repainting. Couch was dirty.

Great staff. Friendly and helpful.

Stayed in December 2023

Access to rooms are really not confortable: we were on the 3rd floor w/ bulky baggage and no lift to get there!

The resort is very beautiful, garden is stunning as the vary swimming pool. Location is the top of Palm Cove.

Stayed in December 2023

The resort is quite large so I found the place tricky to navigate the first time I went to my room. The staff were very helpful, though, and I soon figured everything out. One thing I would have liked is designated parking (i.e. parking in an allocated, numbered spot) since it wasn't always clear which spots were for residents and which were for guests - there seemed to be lots of handmade signs denoting resident parking only, which didn't give me much confidence that I parked in the right spot.

Lovely resort with friendly staff and comfortable rooms. I wish I'd stayed longer to enjoy more of the facilities.

Stayed in October 2023

Amazing location, loved how close it was to the beach. Pool was great, loved the swim up bar. Perfect atmosphere to relax and unwind

Stayed in October 2023

The cost for 1 night stay without breakfast

Location was great. Would have been nice if breakfast was included in the price seeing as it was costly.

Stayed in October 2023

Kid were sprawling over to adult deeper pool and mucking up

A lot of families, sunloungers were impossible to find as people threw a book or towel on and remained vacant for hours

Stayed in September 2023

Louvers were missing from the spa area on our balcony, so we didn't use it. One of the cupboard door hinges was broken, so we were hesitant to use it as it may have fallen off. We reported these problems to reception who informed they would have maintenance attend. This did not eventuate. One of your staff, Trent, excellent PR skills, apologized and organized a bottle of bubbles and some chocolate. Painting of doors and walls appears to have been neglected.

Breakfast was well prepared; pool facilities were great, and staff were very accommodating. Surrounding facilities and eateries were conveniently located.

Stayed in October 2023