The service from all staff were exceptional. From the moment we turned up and our car was taken by a valet we felt at ease. Everything was just easy, comfortable and a stones throw from the best places and views in Sydney.

Stayed in December 2023

Upon entering establishment I could feel the lack of service. Comparing to when we stayed at the Darling previously and also the price we paid +$1k for 1 night the customer service wasn’t great. Upon arriving on the 02/12/23 between 12.30pm and 1.15pm, the Indian man at the front seen me waiting as he was doing something and didn’t even bother to greet me or stop what he was doing to let me know someone would be with me shortly. He left me there waiting for a few mins before someone else came over. RED FLAG. Pool also needs TLC as it was quite dirty. Also put in special requests MULTIPLE times and even had a courtesy call the week of for any special requests, which I had specified at least 2 times when booking that it was a very special occasion as it was our wedding anniversary. We enter our room and NOTHING. Every hotel we’ve ever stayed at for our wedding anniversary has also done something special like a wine/champagne waiting for us when entering the room. It wasn’t until later on in the evening we leave the room and come back to it. If they had bothered to read the numerous notes left they could have done this before we were given access to the room. This is something minor but it’s the SMALL details that matter and when I’m paying more than $1000 a night and you can’t even do that, compared to other hotels with a quarter of the price that can have it arranged before we even get given our cards, you need to start paying attention to the small things. Not sure if it had anything to do our “aesthetic” and not looking like the typical guest you may normally get as I can see from the patrons that dine at your establishment, but boy what a disappointment for the price we paid.

Prime Location. Room was amazing!!!

Stayed in December 2023

Nothing

The room service dinner and breakfast were excellent. Tasty and fresh and timely. The staff were friendly and very helpful and professional.

Stayed in December 2023

Room decor is dated- walls had damage and bathroom cabinets broken or chipped- needs refurbishing. Parking was very expensive even for Sydney

Fabulous location near Opera House and shopping restaurant district in Circular Quay

Stayed in December 2023

The fourth floor seemed really humid in the hallway - I would assume that it is because it has the pool?

*The location *The room was lovely and spacious. *The view of the Gardens were lovely / so was the view of the Harbour from the restaurant on the other side of the building. *Extremely comfortable bedding.

Stayed in December 2023

Remarkable view from an apartment overlooking the harbour at Circle Quay in Sydney! The apartment was well appointed. Staff were exceptionally professional and friendly.

Absolutely the best accommodations, staffed by top notch professionals in THE absolutely best location in Sydney, Australia!

Stayed in November 2023

-parking charge is ridiculous- other places have parking included -No water bottles included -No basic breakfast included (only restaurant style available) -being charged in advance $100 on a credit card (in case we used mini bar), then being told we won't have the money returned for 3 days. Ridiculous. - finding an extra charge of $46 on top of $100 mini bar charge, for a bottle of vodka that we did not consume. When we questioned the hotel they blamed housekeeping staff.

-amazing location -beautiful rooms -very clean -prompt service and communication

Stayed in November 2023

Great location, view fantastic, room nice

Stayed in November 2023

THERE ARS NO BARS TO HOLD ONTO IN THE SHOWER - THIS IS DANGEROUS AS A PERSON OVER 60 COULD SLIP FALL AND BREAK A HIP

Magnificent location and good facilities

Stayed in December 2023

An itemised bill at each sitting to check before it being charged to the room would have been appreciated. Noticing which teabags we were using and replenishing those each day would have been a nice touch. An optional bar for guests to use when the main bar was let out for a private function would be good. Maybe part of the Q Dining area.

Apartment plan and furnishing especially good. Location overlooking Circular Quay fantastic. Breakfast and dining good. Pool quite good being rectangular for lap swimming. Checkout and bag storage pleasant and efficient. Bins for separating recyclable rubbish good.

Stayed in December 2023

Illuminated mirrors for my wife’s makeup, were missing.

Did not partake of breakfast.

Stayed in December 2023

There wasn't anything I didn't likr

The room was beautiful, the view was gorgeous

Stayed in December 2023

Just little things like: The tea and coffee items weren't topped up after the first night and then weren't delivered when requested. There was nowhere to hang used towels or bathrobes in the bathroom. The hanging pole in the wardrobe was too low for trousers to hang properly. The bedside light was fixed and therefore no good for reading in bed.

The location was perfect for going to a performance at the Opera House, visit the Botanic Garden and the Art Gallery NSW and generally enjoy being on Circular Quay with great views. Also the reception staff were very friendly and helpful.

Stayed in November 2023

Waited 15 minutes to check in. Room wasn't ready despite it being 3pm

Stayed in November 2023

Not being able to access the room till 330.

Great spot. Nice room.

Stayed in November 2023

Nothing. I loved this property.

Beautiful location, lovely room.

Stayed in November 2023

Fantastic location! Within a short walk of all the major sights. Would definitely recommend.

Stayed in November 2023

Location and hotel room settings.

Excellent location,few steps to opera house,and harbour bridge.not bad for a little hotel.I personally recommended.

Stayed in November 2023

Creat location, studio was excellent Staff very helpfull

Stayed in November 2023

Location is superb

Stayed in November 2023

The price

The location, deluxe room, staff

Stayed in October 2023

Absolutely the BEST location, location, location...in Sydney! Facilities and staff reached or exceeded all my expectations!

Stayed in November 2023

Gluten free ordered for breakfast, in restaurant, and it arrived with oats sprinkled over the top. Oats are not gluten free in Australia.

Stayed in November 2023

Room in need of renovation

Location and size of room, fantastic view

Stayed in November 2023

The TV Options seemed to be missing Netlflix and alike. The bathroom cabinets were tired and veneer peeling

The room was a good size and the view across to the harbour bridge was amazing. We could see cruise ships departing and docking and the sun setting over the city skyline.

Stayed in October 2023