Room was little but noisy with hvac fans running all night.

Spacious room, comfortable beds and great views over the marina. Breakfast had a large selection. Overall a very enjoyable stay in Cairms.

Stayed in April 2024

The property is a bit run down and out dated. The rooms could do with a spruce up.

The location was great . Close to everything.

Stayed in April 2024

Hotel lobby’s were abit musty and there was a smell of mould in the hallways

Centrally located to the pier and restaurants.

Stayed in April 2024

Parking charge of $20 was said to be secure, it is not. Parking is in the shopping centre car park under the hotel. This car park is subject to car break-ins and is not secure. Coffee machine in the room did not produce hot coffee. In room safe needed battery replaced.

Location

Stayed in April 2024

Location was good, central even tho the park below was worrying noisy with some unrest one night. Bars n restaurants music was also a bit disturbing, patrons very rowdy after close times.

Stayed in April 2024

Very large hotel complex, but excellent services with daily housekeeping and extra additional things topped up. Clean and modern room, great pool area.

Stayed in March 2024

No obvious easy way of not having your room seriviced if not needed

Location and facilities, especially the 25m swimming pool

Stayed in April 2024

Delayed on upgrades , discounts no Netflix

Close to marina , restaurants, city centre

Stayed in April 2024

Terrible smell of damp/mildew from the carpet between the lift and the corridor to the marina view bedrooms. Need to remove carpet and have some hard flooring there, as probably due to people walking in from pool with wet/dripping clothes.

Good location Clean hotel Friendly staff Nice toiletries in the room Good Wi-Fi Nice views from marina view room

Stayed in March 2024

Lack of shops in the shopping arcade next to hotel

Was a great room overlooking the pool. Loved it. Perfect position.

Stayed in April 2024

We were quite far from entry/exit room 1051 ... better signage from room back to office.

Not applicable

Stayed in April 2024

Did not particulalry like the lengthy check-in. Didn't like that the hotel took $ 50 for incidentals and there were no incidentals to have! CC fees passed on to customers, although most hotels do that. Rooms are very nice but public areas let the hotel down including the "clinical" lobby. Furniture in restaurant old and worn.

The room, amenities, cleanliness of room, facilities in the room, size of room and overall feel of the room and bathroom was great. A lot of thought had gone into the design and liked the full length mirror on the bathroom door. Cabinets required maintenance - could have been better quality. Bed comfort was great.

Stayed in April 2024

n/a

all.

Stayed in March 2024

We were put in a room with a door to potential connect to another room occupied by another guest. They were playing very loud music till late in night. Despite the complain the noise lasted until very late in night and the hotel did nothing about it

The property is excellent. Rooms are spacious and location is amazing

Stayed in April 2024

Breakfests were fine, but coffee machines had some errors and didn't work for a while on all days. The business center is on a floor that cannot be reached without the help of reception, and there is no actual lobby floor that you can sit in.

The location was great, the room was spacious, the view of the marina was beautiful, and the bed was very comfortable.

Stayed in April 2024

English Breakfast Tea was not topped up until we asked for it specifically, as this was the only Tea we enjoy. Parking Fee was a bit expensive for the Hire Car.

From the first contact with Reception, everything went well and everyone was Happy and Friendly. Bed was comfortable and the coffee capsules were nice strong.

Stayed in April 2024

The facilities are bit dated.

The staffs are friendly and nice. The location is great.

Stayed in April 2024

Maybe a seafood buffet for dinner at a reasonable price.

Breakfast was nothing special.

Stayed in April 2024

Feel staff location views

Stayed in April 2024

The pool and the dinner at the restaurant

Stayed in April 2024

I was in a Marina Twin room. The room size was inadequate. The patio was dated, and the planks on the edge of the patio were bending. The base underneath the flooring is concrete. It did cause anxiety when it was noticed, but having a concrete foundation was helpful. I understand the furniture on the patio must withstand the weather conditions, but it too needs a change. Inside the room, the lounge/ bench seating did not make it comfortable for two people to sit at the round table. Perhaps this room could have a queen and a king single, that would then allow for a table and chairs setting. It could then also offer another nightstand. The jug was something I would expect at a Motel. The Nespresso machine was handy. However, its size meant I had to press it 4 times to get a mug of coffee. There was no other coffee on hand. We were using this room for sleeping only, as we were visiting family and inspecting properties. I made this booking through Bookings.com. I also may have been charged twice, and there was no free upgrade as expected with my level. Overall, it served its purpose. To pay $21.00 a day for underground parking, as well as what I paid for accommodation. I was a little disappointed. We are returning, I may ask for a tour before deciding on which room to choose, or if, in fact, I would stay there again. Booking .com, the images on the website were better than the real room. I loved the view, but a walk on the wharf or Esplanade could afford the same view.

The staff were beautiful humans. Everyone I encountered or spoke to on the phone was kind and considerate. Bouvi (?) The chef at breakfast on the morning of the 1st , April. He was so helpful in providing a ham and cheese toastie for my very aged father. Room Service is excellent. The bed and pillows were super comfortable for me. I would like to know the brands they use, please. The bathroom was excellent. I also like that they are eco-wise.

Stayed in April 2024

no airport shuttle

property is a great location. close to just about everything.

Stayed in March 2024

None

location, view and amenities

Stayed in March 2024

The room and public areas were a bit tired, not what you'd expect from a Shangri-La. There is no lighting by the seating area in the room.

We received a great welcome. The room was spacious, ckean and comfortable with all you need. The location was really good on the marina, close to good restaurants and the city centre We didn't use the pool, but it looked fab.

Stayed in March 2024