Pierpoint Road, 4870 Cairns, Australia
#14 of 75 hotels in Cairns
Guests' ChoiceBased on 3142 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 19 May 2024
Hamza
AustraliaRooms were a bit far from the lift
Location was so close to the lagoon and city
Stayed in April 2024
Reviewed: 16 May 2024
Leanne
New ZealandIt looks a bit tired around the Hotel Funny damp smell in corridor to our room. Our room was nice though
Right on the marina close to nice walks and restaurants
Stayed in May 2024
Reviewed: 15 May 2024
Karen
United KingdomDelays with house keeping.
Lovely comfortable, bright and spacious room overlooking the beautiful garden and pool. The hotel complex included several restaurants so it was very easy and convenient to find somewhere to eat, especially when it rained.
Stayed in April 2024
Reviewed: 14 May 2024
Bronwyn
AustraliaClean,
Location
Stayed in May 2024
Reviewed: 14 May 2024
Chris
AustraliaSmell of the carpet outside lifts on level 2
Comfortable beds, friendly staff, great room service and in room dining options
Stayed in May 2024
Reviewed: 13 May 2024
Nicole
AustraliaNothing!
Rooms
Stayed in April 2024
Reviewed: 12 May 2024
Colin
AustraliaPillows were all the same and not overly comfortable. A better choice and variety of sizes of pillows would be appreciated.
Location was ideal for dining out. Room and bed were both comfortable. Staff were friendly and efficient. Car parking was easy access and price reasonable.
Stayed in May 2024
Reviewed: 9 May 2024
Mohinesh
Australiachoice of pillows was limited. Preferred a touch harder pillow.
location and proximity to restaurants and marina.
Stayed in May 2024
Reviewed: 7 May 2024
Christina
AustraliaVery close to the fleet terminal. Very close for restaurants.
Stayed in May 2024
Reviewed: 5 May 2024
John
AustraliaRoom was fine.
central location and very easy to move around in Cairns
Stayed in April 2024
Reviewed: 3 May 2024
Tiarne
AustraliaWish the pool area would be done up slightly. A pool bar, made a little more modern compared to other places in the area for the same price.
Room was really nice especially the view. Bathroom was modern. Location was perfect.
Stayed in April 2024
Reviewed: 1 May 2024
Daniel
AustraliaRoom was little but noisy with hvac fans running all night.
Spacious room, comfortable beds and great views over the marina. Breakfast had a large selection. Overall a very enjoyable stay in Cairms.
Stayed in April 2024
Reviewed: 1 May 2024
Jenny
AustraliaThe property is a bit run down and out dated. The rooms could do with a spruce up.
The location was great . Close to everything.
Stayed in April 2024
Reviewed: 29 April 2024
Fiona
AustraliaHotel lobby’s were abit musty and there was a smell of mould in the hallways
Centrally located to the pier and restaurants.
Stayed in April 2024
Reviewed: 27 April 2024
John
AustraliaParking charge of $20 was said to be secure, it is not. Parking is in the shopping centre car park under the hotel. This car park is subject to car break-ins and is not secure. Coffee machine in the room did not produce hot coffee. In room safe needed battery replaced.
Location
Stayed in April 2024
Reviewed: 26 April 2024
Peta
AustraliaLocation was good, central even tho the park below was worrying noisy with some unrest one night. Bars n restaurants music was also a bit disturbing, patrons very rowdy after close times.
Stayed in April 2024
Reviewed: 26 April 2024
Ayla
AustraliaVery large hotel complex, but excellent services with daily housekeeping and extra additional things topped up. Clean and modern room, great pool area.
Stayed in March 2024
Reviewed: 26 April 2024
Mark
United KingdomNo obvious easy way of not having your room seriviced if not needed
Location and facilities, especially the 25m swimming pool
Stayed in April 2024
Reviewed: 22 April 2024
Nicole
AustraliaDelayed on upgrades , discounts no Netflix
Close to marina , restaurants, city centre
Stayed in April 2024
Reviewed: 20 April 2024
Adelle
United KingdomTerrible smell of damp/mildew from the carpet between the lift and the corridor to the marina view bedrooms. Need to remove carpet and have some hard flooring there, as probably due to people walking in from pool with wet/dripping clothes.
Good location Clean hotel Friendly staff Nice toiletries in the room Good Wi-Fi Nice views from marina view room
Stayed in March 2024
Reviewed: 17 April 2024
Chard
AustraliaLack of shops in the shopping arcade next to hotel
Was a great room overlooking the pool. Loved it. Perfect position.
Stayed in April 2024
Reviewed: 16 April 2024
Sherry
United StatesWe were quite far from entry/exit room 1051 ... better signage from room back to office.
Not applicable
Stayed in April 2024
Reviewed: 15 April 2024
Wendy
AustraliaDid not particulalry like the lengthy check-in. Didn't like that the hotel took $ 50 for incidentals and there were no incidentals to have! CC fees passed on to customers, although most hotels do that. Rooms are very nice but public areas let the hotel down including the "clinical" lobby. Furniture in restaurant old and worn.
The room, amenities, cleanliness of room, facilities in the room, size of room and overall feel of the room and bathroom was great. A lot of thought had gone into the design and liked the full length mirror on the bathroom door. Cabinets required maintenance - could have been better quality. Bed comfort was great.
Stayed in April 2024
Reviewed: 14 April 2024
Buddhini
Australian/a
all.
Stayed in March 2024
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