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Reviews of The Jack Backpackers 2 stars

52-54 Spence Street, 4870 Cairns, Australia

#48 of 73 hotels in Cairns

Guests' Choice

Review score

Based on 910 hostel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.5

  • Location

    8.9

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    8.2

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 29 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very loud at night time, would not recommend for early sleepers

    Stayed in April 2024

  • Reviewed: 26 April 2024

    6.0
    Decent place, inconsiderate backpackers
    • Leisure trip
    • Solo traveller
    • Single bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing about the property was a problem, it was the rude backpackers that sat and talked loudly outside the room until 3 am. I had to get up and ask then to go somewhere else because I needed to sleep.

    Central location, decent amenities

    Stayed in April 2024

  • Reviewed: 25 April 2024

    6.0
    Economic hostel with unpractical A/C
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The most important problem is the air conditioner set to automatically turn itself off after few operation hours. This is very ridiculous and made our sleeping very uncomfortable in such hot and humid city. The soundproofing is bad, while the noise from the common area and the pub next to the hostel are loud. The furniture is quite old. The bathroom can be easily flooded. Wifi is not good. Shared kitchen equipment is in poor condition.

    The location is within the walkable distance from Reef Fleet Terminal, supermarkets, and restaurants. Driving from the hostel to the airport takes no more than 20 minutes. Staffs are very friendly and supportive. They organized our late check-in and allowed us deposit luggage after check-out.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise outside from the delivery tracks in the morning.. Lol

    The staff....the kitchen...and more

    Stayed in March 2024

  • Reviewed: 23 April 2024

    7.0
    Good all round hostel, decent food and decently clean
    • Leisure trip
    • Solo traveller
    • Single Bed in 8-Bed Dormitory Room
    • Stayed 6 nights
    • Submitted via mobile

    As per normal hostel bunk beds the bunk I slept on seemed to be exceptionally squeaky, the pillows had almost no stuffing and felt like I didn’t have a pillow. During my stay the roof was being replaced in the communal area so being woken up at 7:30 by drilling wasn’t the best but I’m sure that this isn’t a normal/ regular occurrence when staying here.

    Good strong WiFi, nice big balcony space outside to chill and eat etc, good pressure showers with lots of space, I don’t really care but guest should be aware that bathroom facilities are communal between boys and girls. Good deal on backpacker meals and like how you get a general discount on food there

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Single Bed in Deluxe 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nice staff, good location

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Only the position worth the money
    • Leisure trip
    • Solo traveller
    • Single Bed in Deluxe 8-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The AC doesn’t make the air in the room cool at all. Lack of sockets. The music in the bar next door really loudly at night. The shower in the bathroom couldn’t keep the position on hold and they don’t seem to fix it. Kitchen is dirty but they have all facilities. However the stoves in kitchen is really old school, couldn’t use it

    The location is on point

    Stayed in January 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Too noisy, the walls are weak and I could listen the people from the other room

    Location

    Stayed in April 2024

  • Reviewed: 4 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Single Bed in 8-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Its closer to everything

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We were happy with our accommodation but the pillows were very thin. We were given extra pillows on our first stay but none were available for our return visit.

    The location was perfect for what we needed and also a short walk to the shopping center as well as the Esplanade. The air conditioning was a lifesaver!

    Stayed in March 2024

  • Reviewed: 20 March 2024

    6.0
    A place to shower & lay down our heads. Come with no expectations.
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    This property is above and adjacent to a pub with loud music til 2am. I don’t remember reading this in the booking, and wouldn’t stay here again.

    Low price and comfy beds. Location close to train station and reef boat check in. Guests were respectful. Front desk was polite and accommodating.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Bed in Deluxe 4-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    Old stove

    Staff at reception very helpful and nice!

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Nice place to stay if you’re on budget
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We had the private bunk bed room for two ppl, aircon and vent, mini fridge, mirror and few hangers, it just needed a small table to be perfect. Showers and toilets were clean and always available, kitchen accessories could’ve been cleaner (but that is up to the guest I guess). Overall good value for money with all you need

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Good location and value, the bar is dead.
    • Leisure trip
    • Solo traveller
    • Single Bed in 8-Bed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    The maze like hallways, the hallways got very hot, the bar was almost always empty and the backpackers didn’t go there for some reason.

    Good location, good value, comfortable rooms, nice balcony.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location was great for the price. Just a 10 minute walk to the harbor area and lots of food and a grocery store very close by. It was very hot in Cairns so we appreciated having a fan and AC unit in the room so we could cool down at night.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single bed in 4-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    bathroom

    Location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in Deluxe 8-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The pillow is too flat and the kitchen electric cooking stove is very slow or no working, and the kitchen facilities can be more improve.

    The room is very big and got bathroom and fridge in the room and clean

    Stayed in February 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in 8-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Good location Good value

    Stayed in March 2024

  • Reviewed: 24 February 2024

    7.0
    Good value for money, great location and cooling aircon!
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The kitchen wasn’t open early enough for the tours we were doing and a lot of the hobs in the kitchen did not work amazingly. Some where the get tap water would have been nice.

    It had a great location with everything in walking distance and easily accessible for the trip companies to collect us. It was humid and hot in cairns and the cooling aircon in our room saved us. The shower worked well and other facilities were decent enough. It was good value for money and although there was music playing it wasn’t too loud and did not disrupt us.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    7.0
    Central backpackers
    • Leisure trip
    • Solo traveller
    • Single Bed in Deluxe 4-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    I'm an older guest, I share a tidy room, the beds were fine for a backpackers. It's close to everything in Cairns, has its own bar that gets pretty busy, everyone here is enjoying themselves and friendly.

    Stayed in January 2024

  • Reviewed: 21 February 2024

    7.0
    Nice Stay in the Center of Cairns
    • Leisure trip
    • Solo traveller
    • Single Bed in Deluxe 8-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    With regards to the noise of the bar mentioned by all the travellers, I cannot comment on it as I did not stay there on a week-end. It is all fine on weekdays.

    I booked a bed in a 8-bed and a 4-bed dormitory, both with AC. The dormitory is wide and large enough, so you do not feel packed at all. The bed is a bunk bed, large enough, with a fair enough good mattress. The bed comes with its own plug socket and locker. For each of these dorms, you have an ensuite bathroom (shower, toilet, sink). You can also access to the other sanitory facilities (4 showers, 5 toilets, 5 sinks). All were clean. You also have access to a fully equipped kitchen, open from 7am (or 6am) to 10pm. The common spaces are nice. The WiFi is good. Located in the town center. 300m away from shopping center. 350m away from Greyhound / Premier Motor Service bus stop, train station. The staff (Tegan, Harriette, Nicky) is incredibly very friendly. I would definitely recommend this place for a short or a long stay. With regards to the noise of the bar mentioned by all the travellers, I cannot comment on it as I did not stay there on a week-end. It is all fine on weekdays.

    Stayed in November 2023

  • Reviewed: 8 February 2024

    8.0
    Pleasant and staff very friendly.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    For the price all was good

    For the price all was good.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Really great overall! Helpful staff with friendly and diverse people that stay there.
    • Leisure trip
    • Group
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Experience there was decent to be honest and good facilities for a short or even long stay. Only thing I would comment on is the washing up dish soap and soap to wash your hands is super watery so doesn’t really form a good lather or foam for washing so you end up using quite a bit of the liquid which I find counter-intuitive.

    Staff were really friendly, helpful and super responsive via messages prior to our arrival. Were super accommodating as my friend that I was travelling arrived pretty late but was still able to check in and access the property. They also helped us book onto some tours during our stay too. Everyone that we came across that were staying in the hostel too were super friendly. Met a range of people from all over the world too as well as people from the same country so super diverse in that sense which is lovely! Also super flexible as I wanted to extend my stay multiple times and they were able to facilitate that ☺️

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single bed in 4-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s a bit noisy at night because of the pub next to it but with earplugs it’s fine.

    Good location, friendly staff and vibes. The female room was very comfy and they clean it every day. I was living there for 2 weeks and was a good experience.

    Stayed in January 2024

Showing 1 – 25

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