Ocean Drive, 4564 Twin Waters, Australia
#5 of 5 hotels in Twin Waters
Guests' ChoiceBased on 2842 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.9
Staff
8.4
Value for money
7.0
Free WiFi
8.3
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End of dialog contentReviewed: 24 April 2024
Faiz
QatarThe only facility I didn’t enjoy was the pool. It was really cold at first but got used to the temperature. I would still prefer the water to be more heated so that more people would actually go. Some of the people I was staying over with refused to go due to the coldness of the pool. Other then that the rest was amazing 🤩
I enjoyed the food of the breakfast and the quick responses of the staff members. The settings of lunch and dinner was amazing and the beds were very comfy. I also enjoyed the room and views there. I enjoyed the facilities like the gym and the kayaking spot. Keep up the good work 😊
Stayed in April 2024
Reviewed: 23 April 2024
Lee
AustraliaLake and pools were amazing but the breakfast buffet was first class
Stayed in April 2024
Reviewed: 22 April 2024
Todd
AustraliaThe property needs a lot of maintenance Gutters were broken rusted out and falling down Leaks in the stair well ceiling
The buffet breakfast was awesome lots of verity. Hotel is a great location
Stayed in April 2024
Reviewed: 22 April 2024
Lesley
AustraliaFurnishings etc in our room were quite dated. Probably a bit overpriced in comparison but better than travelling home late from an event at the resort.
We were attending an event at the resort so was great from that aspect. Room was spacious.
Stayed in April 2024
Reviewed: 21 April 2024
Mark
AustraliaCost, trouble finding room, access to bathroom, water etc while toilet was being used.
Convenience to venue
Stayed in March 2024
Reviewed: 20 April 2024
Alexa
AustraliaDinner meals could have had more generous serves, I.e curry and casserole. But they were delicious
Excellent breakfast
Stayed in April 2024
Reviewed: 17 April 2024
Chris
AustraliaEverything close to the ocean and the bar was awesome
Beautiful and amazing
Stayed in April 2024
Reviewed: 17 April 2024
Sophie
AustraliaThe facilities in the room require upgrade. Coffee machine (pods) would be beneficial , appliance (kettle) needs an upgrade. Bathroom amenities were not provided (soap/body wash/showercap) body lotion etc.
A wide variery of choices for breakfast. Pizza was amazing!
Stayed in April 2024
Reviewed: 16 April 2024
Pam
United KingdomEvening restaurant choices.
Breakfast very good. Location lovely. Staff excellent.
Stayed in April 2024
Reviewed: 14 April 2024
Karen
AustraliaI found the restaurant food to be very basic and not much to choose from and also it would be good to have ice containers in freezer.
I like the piece and quiet very relaxing also they have alot of activities to choose from.
Stayed in April 2024
Reviewed: 12 April 2024
Hannah
AustraliaThe rooms need upgrading.
Good facilities.
Stayed in April 2024
Reviewed: 12 April 2024
Julie
AustraliaRooms are a little outdated
The facilities are fantastic, water sports on the lagoon were the best and the pool was very clean and lovely to swim in and the bar staff made delicious cocktails.
Stayed in April 2024
Reviewed: 6 April 2024
Donna
AustraliaCommunication regarding breakfast was disappointing. There was no communication regarding having to register everyday to get the discounted breakfast deal. Two of our family members did not have an alternative email address so was expected to pay $40 to eat with us, so they didn’t join us. Another family member who was already an Accor member also had to register to get the same discount. Just didn’t make sense. In addition only card transaction was acceptable to purchase drinks, food and or snacks which incurred a fee for the transaction, and for some family members who have travelled from overseas mostly had cash, so they weren’t able to freely pay for things so other family members did in there behalf. Disappointing
Facilities was amazing
Stayed in April 2024
Reviewed: 5 April 2024
Jenn
AustraliaKids sessions on offer
Stayed in March 2024
Reviewed: 5 April 2024
Gary
South AfricaRoom smelled of mold and really needed a deep clean, carpets felt damp and room features were dated.
Buffet was good, beach/lagoon area was great.
Stayed in April 2024
Reviewed: 4 April 2024
Cedric
AustraliaMeal was exorbitant!
Stayed in March 2024
Reviewed: 31 March 2024
Jiyoun
AustraliaWhen I asked if there was a communal microwave available at Novotel while making a reservation, I was told that they could provide one in the room upon request for $10 a day. So, I brought some food for my kids. Despite asking several times from check-in onwards, I didn't receive any response and ended up throwing away the food. At checkout, there was an extra charge of $20, and when I inquired about a refund, they said they could arrange it but I had to wait until the next day. Feeling increasingly frustrated about not receiving the promised service, I questioned why I had to wait again for a refund. Only then did they finally refund me. I can't understand why they didn't just say they couldn't provide the microwave from the beginning, as we would have never requested it. Even if there had been a microwave, we intended to use the hotel restaurant
It was great because the kids had a fun time. They enjoyed kayaking during the day and playing ping pong and games at night Also, the room had been renovated, so it was cleaner than last year, which was great.
Stayed in March 2024
Reviewed: 30 March 2024
Rosin
AustraliaWe had to ugrate our room $40 extra, the room we booked was below standard, old furniture and bathroom, old stained carpet with bits coming off, Walls and ceiling paint peeling off.
Nice breakfast if you get early. The lake is great.
Stayed in March 2024
Reviewed: 28 March 2024
Stuart
Australiadouble bed was two singles pushed together, i kept slipping between beds. Cockroaches and other insects within room. Bathroom/shower was dirty, outdated and shower head not accessible for tall people.
location
Stayed in March 2024
Reviewed: 26 March 2024
Rumiko
AustraliaToo far for the reception and restaurant , and got lost with hardly any signs where to go . Not enough staffing for early departure without car to move luggage when multiple groups waiting at the same time.
Nice for family
Stayed in March 2024
Reviewed: 26 March 2024
Rumiko
AustraliaNo lift, too far to be on foot to reception needs car
Free upgrade
Stayed in March 2024
Reviewed: 25 March 2024
Jessica
AustraliaBreakfast- was not enjoyable
Activities-lots to do
Stayed in March 2024
Reviewed: 24 March 2024
Amy
AustraliaThe whole resort is looking tired and in disrepair. Sections were closed for maintenance however they’ve been closed for months and a few years. It’s disappointing
Location, buffet breakfast. Amenities
Stayed in January 2024
Reviewed: 23 March 2024
Jenkins
AustraliaRoom had sand throughout. No smart tv or way to watch Netflix other then on mobile phone or device brought with us.
Excellent complimentary breakfast, friendly staff, great location.
Stayed in March 2024
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