our room was a bit dark and worn in parts. we did not mind for one night but would not choose this hotel for an extended stay.

the overall layout of the hotel and its grounds with diverse recreational options seemed nice, in particular for families with kids. having some (rather tame) wildlife on your doorstep certainly is an extra treat.

Stayed in March 2024

We didn’t like the food from the restaurant for lunch and dinner, none of us liked what we ordered. We didn’t like the fact that the pool was not heated, it was such a turn off as it was mainly the reason why we chose this hotel. The fact that the pool looked so beautiful. It was absolutely freezing cold, and the spa was obviously folull of kids and it wasn’t relaxing. We didn’t love the building corridors to the rooms, they looked old and not welcoming. We didn’t love the fact that you had to put coins in to play pool because we didn’t have any cash and despite we trying to ask the staff in the front desk for an alternative we couldn’t play.

We love the lobby and the facilities around it, we absolutely loved the sailboats and the fact that they were free to use. We loved the kangaroos around and the comfort of the room’s access to the lagoon and the view. We loved the breakfasts and the hige variety the buffet had.

Stayed in April 2024

I was disappointed in your menu. I eat gluten and dairy free and found the options available limited.

Stayed in April 2024

Room cleans were very inconsistent and although the lobby and reception is exceptional, our room was a bit tired and dated.

Inclusive breakfast was exceptional and staff were all fantastic. Location was good and pool and beach area was beautiful.

Stayed in April 2024

Air conditioner wasn’t cold enough. Beds a little hard

Resort style property has everything you need

Stayed in April 2024

Rooms need a good upgrade and want you to use a $40 app to screen share on your TV.

Beautiful location, lobby and pool area

Stayed in April 2024

Room was average, but I felt the price matched the condition. It was nice to be out in the other areas where it was a nicer ambience.

The friendliness of staff, the reception is awesome, the pool, bars, water so close.

Stayed in April 2024

The only facility I didn’t enjoy was the pool. It was really cold at first but got used to the temperature. I would still prefer the water to be more heated so that more people would actually go. Some of the people I was staying over with refused to go due to the coldness of the pool. Other then that the rest was amazing 🤩

I enjoyed the food of the breakfast and the quick responses of the staff members. The settings of lunch and dinner was amazing and the beds were very comfy. I also enjoyed the room and views there. I enjoyed the facilities like the gym and the kayaking spot. Keep up the good work 😊

Stayed in April 2024

Lake and pools were amazing but the breakfast buffet was first class

Stayed in April 2024

The property needs a lot of maintenance Gutters were broken rusted out and falling down Leaks in the stair well ceiling

The buffet breakfast was awesome lots of verity. Hotel is a great location

Stayed in April 2024

Furnishings etc in our room were quite dated. Probably a bit overpriced in comparison but better than travelling home late from an event at the resort.

We were attending an event at the resort so was great from that aspect. Room was spacious.

Stayed in April 2024

Cost, trouble finding room, access to bathroom, water etc while toilet was being used.

Convenience to venue

Stayed in March 2024

Dinner meals could have had more generous serves, I.e curry and casserole. But they were delicious

Excellent breakfast

Stayed in April 2024

Everything close to the ocean and the bar was awesome

Beautiful and amazing

Stayed in April 2024

The facilities in the room require upgrade. Coffee machine (pods) would be beneficial , appliance (kettle) needs an upgrade. Bathroom amenities were not provided (soap/body wash/showercap) body lotion etc.

A wide variery of choices for breakfast. Pizza was amazing!

Stayed in April 2024

Evening restaurant choices.

Breakfast very good. Location lovely. Staff excellent.

Stayed in April 2024

I found the restaurant food to be very basic and not much to choose from and also it would be good to have ice containers in freezer.

I like the piece and quiet very relaxing also they have alot of activities to choose from.

Stayed in April 2024

The rooms need upgrading.

Good facilities.

Stayed in April 2024

Rooms are a little outdated

The facilities are fantastic, water sports on the lagoon were the best and the pool was very clean and lovely to swim in and the bar staff made delicious cocktails.

Stayed in April 2024

Communication regarding breakfast was disappointing. There was no communication regarding having to register everyday to get the discounted breakfast deal. Two of our family members did not have an alternative email address so was expected to pay $40 to eat with us, so they didn’t join us. Another family member who was already an Accor member also had to register to get the same discount. Just didn’t make sense. In addition only card transaction was acceptable to purchase drinks, food and or snacks which incurred a fee for the transaction, and for some family members who have travelled from overseas mostly had cash, so they weren’t able to freely pay for things so other family members did in there behalf. Disappointing

Facilities was amazing

Stayed in April 2024

Kids sessions on offer

Stayed in March 2024

Room smelled of mold and really needed a deep clean, carpets felt damp and room features were dated.

Buffet was good, beach/lagoon area was great.

Stayed in April 2024

Meal was exorbitant!

Stayed in March 2024

When I asked if there was a communal microwave available at Novotel while making a reservation, I was told that they could provide one in the room upon request for $10 a day. So, I brought some food for my kids. Despite asking several times from check-in onwards, I didn't receive any response and ended up throwing away the food. At checkout, there was an extra charge of $20, and when I inquired about a refund, they said they could arrange it but I had to wait until the next day. Feeling increasingly frustrated about not receiving the promised service, I questioned why I had to wait again for a refund. Only then did they finally refund me. I can't understand why they didn't just say they couldn't provide the microwave from the beginning, as we would have never requested it. Even if there had been a microwave, we intended to use the hotel restaurant

It was great because the kids had a fun time. They enjoyed kayaking during the day and playing ping pong and games at night Also, the room had been renovated, so it was cleaner than last year, which was great.

Stayed in March 2024