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What an amazing designer hotel! Great restaurant as well! Location is not extremely inspiring, but you can get a metro transfer from the hotel to the city in front of the hotel, which is great.

Stayed in May 2023

When I made the reservation I made the choice to book an expensive room with view on the lake. When we got there, all the rooms with view on the lake were book and staff could not help me. The floor in the room had an stain, looked like chewing gum. The door to the bathroom was niet cleaned, and we had a large amount of dust in the corners of the room. Also one sealingpanel was missing. No airco was available and although it was not a very hot day, the room was unconfortably hot. We had to sleep with open window but because we weren't on the lake side, traffic started from 6AM and we could have a nice sleep in like we planned. Chairs in the dining room were worn-out. Breakfast was poor? High end price for low end food

I explained during my reservation It would be a special occasion for me and my future wife. The personel made efforts to extra dress up the room for the occasion (rose leaves , towels folded into swans and hearts)

Stayed in August 2023

The hotel is in need of maintenance. We booked 2 rooms between 3 people. The double room's fridge and aircon didn't work, We were given 2 very uncomfortable pillows - we asked for 2 more, but never received it. When we got back from the Andre Rieu concert at midnight, the elevator didn't work. The single room had no water or coffee pods.

Location is good - easy access to bus. Good breakfast Expresso machine

Stayed in July 2023

Elevator was broken, and air conditioning did not work. As it was really humid and hot day, I could not sleep well on the day I stayed.

Location, size of the room and bed

Stayed in June 2023

four star hotel without airconditioning which is a requirement for a four star hotel. room was stiflingly hot despite a very noisy fan. It was located at the south side of the hotel and the daytime temperature had been 29C. only one little window could be opened.

location.

Stayed in June 2023

Not enough staffing. No one there when we arrived, we had to wait until 15:00 and then no one knew if room was ready. Poor facilities in room for a 4 star hotel. This us more like a 3 star.

location.

Stayed in May 2023

shower tap was little broken and the water was too hot that I could not take the shower appropriately…

Stayed in May 2023

Quality of the sheet of the bed and the pillow. People at the desk.

Unfortunately we were not satisfied at all from our night at M Hotel. The structure is basically quite old with some new items introduction (modern lamp, wallpaper), that completely don’t match with the previous existing finishing. One of our window was broken and we couldn’t close it. Internet was super slow, so if you have to work forget about fast query’s. But the most annoying things were: the bed, in particular the pillow and the sheet; the service at the desk and the fact that they let us pay the full breakfast even if one of us took only an espresso (charged us 22 euro!).

Stayed in May 2023

The mattress a disaster. It was very noisy in the rooms.

Breakfast and dinner was quite well.

Stayed in March 2023

they reject my requests to have 1 houre let check out

located in front of shopping mall

Stayed in March 2023

amazing view

Stayed in March 2023

The lady at the reception in the morning. I had to wait more than 15min before someone showed up !!!

room and breakfast

Stayed in February 2023

kitchen with very limited variety of foods

Cleanliness and management

Stayed in February 2023

arriving at 11:30 pm and couldn’t get sparkling water or cola as a bar was closed even if 4 people from service were there but chatting . requested 1 double bed got 2 single beds so they added a mastress on top but then you get a hole in between the 2 beds asap you move room was quite cold no chance to put warmer temperature no free parking service was poor at breakfast arriving at 9 am already full tables of waste difficult to find a table for 2 clean , no immediate cleaning of table that s disgusting

the view and content of breakfast (not service)

Stayed in December 2022

no air conditioning and beds were too soft, made for a very uncomfortable sleep.

Stayed in September 2022

everything from the comfort to the air conditioning was pretty bad. very noisy portable air conditioning was what we had

nothing in particular

Stayed in August 2022

1) Room allocation: I booked two rooms: 1 with king bed and 1 with twin beds. I contacted the hotel a few days prior to our arrival: this was confirmed. Upon checking-in, I asked again and was provided with the room keys: 1 king, 1 twin. Turned out that both rooms had king beds. We directly requested a room change which was granted but turned out to be two separate beds put together with a king size mattress topper. Went back to the reception and were told that Housekeeping will split the beds up. We went out for dinner and upon our return, the modifications were not made. Only then (after the 6th request) did the Night Auditor split the beds up by himself. 2) Breakfast was chaotic: the hotel was probably at full capacity (or almost). Buffet was not restocked on time and people were queuing awaiting for restocking. A little waiting time is understandable, but they were clearly understaffed/unprepared. Given the "restricted" number of seats at the breakfast area, it could have been foreseen to prepare the restaurant area for breakfast instead of preparing it for dinner. 3) (minor event, but this adds to the list) Bar: we had drinks very late on Thursday evening and left just before the closing. Our glasses and bottles were still on the table outside the next day until past 11:00am. 4) Check-out: we mentioned the above to the receptionists (both apologised) and asked if any gesture could be arranged for our inconveniences, and "unfortunately" only the manager can take that decision. Guess who was not working that day? There was also no Manager-on-Duty to make the call. When we asked the receptionist who was supposed to take decisions in this case, he said it was up to them (Front desk) and that he decided not to give us money, otherwise the manager would be mad at him... As a former Assistant Front Office Manager, I am still speechless that I have not yet been contacted by said Manager.

Great view on the lake Staff is enthusiastic

Stayed in May 2022

The staff is extremely helpful and I love that the hotel’s front is right to the center and the back has a beautiful nature part. Breakfast was simply the best I ever had. Location is perfect

Stayed in May 2022

Staff at reception was too junior for my taste on not able to answer all questions. Room was way too hot and could not be regulated. Colleague had another room that was way too cold and asked if the room could be regulated in temperate staff at reception responded, that the hotel either has very hot or very cold rooms. Hotel in general is not in good shape and needs a complete revamp starting from the underground floor, gym, garage and rooms. We will go back there because of the location only though. Parking for Eur 15/night is excessive. There are several e-charging stations in the garage but they are not connected. Would be good if those could be connected soon.

Location is great for what we came for, close to Karting Genk Breakfast variety is great but 8:00 is way too late

Stayed in April 2022

Everything

Stayed in April 2022

The room with view on the public park was very noisy due to music at the bar, people in the park in mid of the night with no action from Hotel staff + Music at the bar until midnight ... The floor of the room has never been cleaned up, never vacuumed of cleaned with water. There are no windows large enough to allow sufficient ventilation No water in the fridge and no possibility to do a cup of coffee at our arrival. The curtains were partially detached, the rooms is nice but need a few repairs. (paper on the wall detached) The (too expensive) breakfast may be improved with really quality products, and the cold chain has to be respected. Especially for the cold meats and cheese. As the breakfast is available until 10am, unavailability of brown breath at 9:15 is not acceptable. No dedicated parking for the guest at hotel.

Hello, Kindness and survivability of the staff . 1st point the personnel is kind and helpful. Thank you for taking care of our bikes during the night 27-28/7. Room are big enough. Sanity security were OK. Central location of the hotel and view to the lake.

Stayed in July 2021

There were very limited staff members on to cover the bar and restaurant. We only had 1 drink with our evening meal which took 3 hours to get 3 courses. There was our table of 6 plus 2 other tables of 2. Only 1 vegetarian option on the menu. Service and the food was sadly very disappointing. We actually cancelled our restaurant reservation for the 2nd night and ate elsewhere. We all slept with our windows open as the rooms were very warm in January and the air con did not work.

The location was excellent especially having dogs to walk around the lake. Reception staff were very helpful and the Cava on arrival was a nice touch. Rooms were nice but the beds are not ideal. Doubles had a topper over 2 single mattresses and you ended up rolling in to middle of them. I like a softer mattress but these were exceptionally soft even for me. Car park was ok. Yes, it's 15e for 24 hours but that wasn't a problem.

Stayed in January 2023

The AC was very flimsy and annoying and a bit disappointing. It took a while for it to cool down the room and the tube that exhausted all of the hot air was taped on to a window and fell off several times. I had also hoped for a view over the lake but that was fine.

The room was nice. It had a bath and was very clean.

Stayed in August 2022

pet hair in the room / on the bad

location / staff

Stayed in January 2023