Small steam room with only room for 2 people, very difficult to use as always people in there. Biggest issue was there is no entertainment or music

Nice clean Room, freindly staff and good food.

Stayed in April 2022

Not much to do outside the spa especially out of season. Not very polite stuff in the lobby and on the Spa reception

Great Spa facilities and restaurant was perfect - the food, the wine, the services, everything

Stayed in March 2022

Lovely room with balcony. Great spa facilities.

Stayed in March 2022

Some small fittings and details could use some attention such as shower head loose, door knob rattles. Maintenance needed in small areas.

All important things regarding facilities, room, professionalism of the staff were absolute first rate. Breakfast and dinner were always well-prepared and dining room staff were also pleasant, helpful and very professional.

Stayed in March 2022

It was kind of crowded. But it's because hotel and spa are real 5 stars

Everything is great. Definitely we will come back again.

Stayed in March 2022

Sometimes food in the restaurant was cold.

It's a lovely hotel with a very good spa facility.

Stayed in March 2022

waiting time at reception

location, room, staff, food, Spa was the best

Stayed in February 2022

Nothing!

Everything!

Stayed in February 2022

Turkish bath, too cold ❄️❄️❄️

Delishes food.

Stayed in February 2022

None

Everything

Stayed in January 2022

Spa Center got very crowded during the weekend. Check out Princess as very slow and formed lines of People. A bit pricey dinner.

Excellent spa Center. Room very spacious and luxurious.

Stayed in February 2022

matress needs to be changed as it was deformed and uncomfortable

Spa centrer, food, stuff is very kind

Stayed in February 2022

No complains at all.

Everything.

Stayed in December 2021

I would like to remind the management that the crowded hotel will not bring the desired sustainable business. It may be profitable today, but people who will not return tomorrow or will not recommend the hotel will be an obstacle to future growth. In the conditions of highly competitive environment and unfavorable socio-economic situation, as well as taking into account the capacity of the common areas (restaurant, spa, etc.), my personal recommendation is simply to catch people's hearts. Of 100 people. Not thousand. With those impeccable staff and the benefits of nature. I think it will be your most successful business model.

Definitely the greatest asset of this hotel is the wonderful staff. Four of the five stars shine because of their (1) smiles, (2) responsiveness (3) patience and (4) qualifications. Of course there are disadvantages, but you have my admiration for all those people who skillfully cover the negative feelings and make the guests feel special. I fully recommend to visit Grand Hotel Pomorie, because of the unique riches of nature in the spa, because of the good therapists, because of the delicious food in the restaurant, because of the smiling staff, because of the clean rooms… to feel special!

Stayed in February 2022

It would be better if the fire plan and the menus were in English as well.

We loved everything: the view from the room, the size of the room, the staff, the SPA area, the pools, the excellent healthy food.

Stayed in January 2022

Grumpy Piccolo, instead of helping you, scolds you for not being able to enter through the door with a large suitcase. Flat and collapsed mattress, quite uncomfortable to sleep. The hotel needs a good facility manager, in many places there are torn sofa cushions, small damages and etc. Lack of enough tables for two in the restaurant, during the pandemic you are forced to dine with eight other strangers on a big table.

Spacious rooms with sea view. Nice and large bathrooms with everything you need available. Very good spa. Nice lady working at the reception. Delicious food. They also have vegan options available, I'm not, but I think it's a good addition to the menu.

Stayed in December 2021

The room smelled a bit. AC wasnt working, room was very hot

Spa was amazing and food was good

Stayed in December 2021

Everithing was fine!

Stayed in December 2021

There were not enough tables for everyone at breakfast, so we were offered to seat on the restaurant's covered terrace full of cigarette smoke. Would be much nicer if smoking was not allowed anywhere on the premises so everyone could enjoy their meal.

Good location, nice staff, wonderful SPA

Stayed in October 2021

Breakfast was a bit poor compared to the summer season.

The staff was very helpful and polite.

Stayed in November 2021

We booked our stay through booking.com. Unfortunately, at the moment of booking, the site does not provide you with the information on special discounts that are available at the hotel. As we found out later, while staying at the hotel, each fall the hotel provides special discounts for all pensioners. Upon arrival, the personnel at the reception did not inform us about such a discount as well. When we accidentally found out about such a promo, we got disappointed as there had been a chance to save our money a bit. So we strongly recommend checking the official website of the hotel for special offers and discounts before booking your stay. On Booking.com you won't find any. Also, medical and spa procedures held in the medical center of the hotel do not correspond to the requirements and if you really want to include medical treatment in your stay, better do it in the special medical center next to the hotel. But if you want only to relax in the spa - this hotel is your best choice!

One of the best SPAs in the region. Very satisfying buffet for breakfasts and dinners. Friendly staff. Looks like since our last stay the rooms have been renovated and now look much better. Also, the cleanliness of the facilities has been improved.

Stayed in October 2021

Parking places mast be better organized.

Location from the hotel is verry good near the centre. Possibilities in the hotel for healthy perfect. The food was excellent en hygienic verry good

Stayed in November 2021

Everything was perfect for the second vacation here - place, location and facilities! For sure I’ll return for the 3rd time to enjoy for a short time break in the coming period.

Stayed in September 2021

Some of the receptionists are polite and communicative, some are not.

SPA and pools are wonderful, the breakfast is rich and tasty, both the room and the balcony are large and there is a very nice sea view. The bathroom is very well equipped. The beach is right in front of the hotel and there are also a couple of beach bars. In Pomorie there are a few places to visit: the Thracian dome tomb, the "Sveti Georgi" Monastery, the salt lake, the Embankment.

Stayed in October 2021

Second floor

Everything else

Stayed in August 2021