The hotel needs light maintenance work. Thus, the door from the balcony worked hard and the mosquito net was missing. I loose a half an hour to understand how the safe is working. Maybe some detailed instructions would be helpful because the existing ones are hard to understand

Nice clean hotel. Confortable mattress. The staff is helpful. Indoor and outdoor pool with Jacuzzis. Small and beautiful garden. Quiet area 10 minutes' walk from the sand beach with hourly transportation. Average brekfast. Lunch and dinner with some pleasent surprises. The hotel beach has free sunbeds and a beachbar with drinks, as well as access to a pizzeria, all for free if you have all inclusive. Drinks included are good.

Stayed in September 2023

The restaurants, the SPA zones, and the pool's working schedule were a bit inconvenient for the plethora of guests. I found it difficult to have a great vacation, constantly having their working time as a main priority. Several bars were commercialized in Booking as working, but they were not (Rooftop bar Marakesh and bar London). For sure many things can be fixed and refurbished. I saw a plethora of things that used to be great back in the day but are old and in bad condition. Some of them are just as inoperative as my showerhead. The outside pool water was a bit cold and I wasn't the only one who noticed that. The hotel has a private bus to the beach and back which has its own area for improvement. You can occur with just the intention of getting the bus because it's just not coming. I'd definitely rethink the fifth star!

I liked the sauna and the majority of the hotel. The private beach was in good condition, maintained, and with comfortable sunbeds. The gym was clean and tidy. The gym was operating with Technogym equipment, which was great. Private bus to the beach and back. Free Parking And special thanks to the staff. I saw how they were trying their best to answer all our requests.

Stayed in September 2023

Water in the bathroom stopped working the second day. Lots of other things were broken and needed repairs and some TLC (gardens not looked after, not all locations of bars and restaurants open, etc)

Beautiful place

Stayed in August 2023

Beach bar closed before 5 PM

Stayed in July 2023

Nothing

Staff is extremely kind and helpful

Stayed in July 2023

There was not changing of beach towels! The parking is not right.

It was clean and relaxing.

Stayed in June 2023

iThe only thing that it was an issue was that it was a little bit far from the beach. However, that was not something crucial.

The hotel offered everything that it was said.

Stayed in May 2023

Not able to find a 6 person table to fast

Location

Stayed in April 2023

--- it was not possible for the two rooms in this reservation to be close together as I requested (?!) - I admit that they were still on the same level --- the room configuration request was not respected (I requested two rooms, each with 2 twin beds + 1 sofa) --- the request not to be near the elevator was not respected (see room 408) --- the blasé attitude of the reception staff (here I specifically mention the two guys), totally uninvolved in the requests made. I mention like example: # how do I arrive and how do I make a reservation at the SPA area? # if there is the possibility to buy swimwear from the hotel? # where I can watch a football match if the respective TV program is not in the TV program grid in the room? Fortunately, we found a very kind lady (whom we saw in the restaurant area) and who helped us watch the match on a projector in the pub area

I must mention that it was not the first time I stayed at Therma Palace! +++ sea view +++ cleanliness in the room +++ the diversity and good taste of the culinary dishes served +++ the kindness of the staff in the restaurant and SPA area - (I emphasize the restaurant and SPA areas) +++ excellent approach regarding the free provision of a coffee espresso machine for all customers (reception area)

Stayed in April 2023

Should be more carefoul to cleanliness. Șofa pilows were with stains, some dust, but ok for the value.

We had half board, the meals were ok, not spectacular, enough to say that you eat something. Spa area with all necessary, massage to expensive.

Stayed in January 2023

It seems that in the entertainment area, the bowling alley almost never works.

The spa area is wonderful. I think it represents the biggest plus of the hotel.

Stayed in October 2022

very silent place with excellent spa

Stayed in September 2022

The town Kranevo isn't very nice to visit The food was average The water slides mostly closed

Very clean, comfortable, and spacious

Stayed in August 2022

It is definitely NOT beachfront. With a 3-year-old that’s important information. There was never fish or vegetarian on the menu, I find that very surprising for a hotel that claims to be 5 stars.

The place is quiet. Comfortable beds.

Stayed in July 2022

The services. Among the advertised services expected to be included in the all inclusive package, was the shuttlebus for the beach. In the first day, the schedule of the shuttlebus was posted in the reception. We've waited for about 15-20 minutes and the bus didn't showed up. After asking in the reception and being told that the bus will show up in 5 minutes, waiting for another 15 minutes we gave up on waiting. The third day, the schedule was not posted anymore. After the breakfast we've asked the receptionist to call for the shuttlebus, in order to leave in 15-20 minutes. We've been told that is not the case as the shuttle bus will come RIGHT AWAY. After 20 minutes, we asked the receptionist to call for the shuttlebus as we were prepared to go to the beach. We've waited for another 20 minutes without nobody showing up. When asking the receptionist about it, he motivated that the shuttlebus driver also has another job !!!!!! After another 10 minutes, asking again the receptionist he told us the shuttlebus was already waiting us in its station. Grabbed the child, went to the station and suprise....NO SHUTTLEBUS. Coming back in the reception, asked to call with the manager (Irina Draganova), explained the situation, went back in the station, the shuttlebus finally arrived. In order to understand, there are about 800 m - 1000 m to the beach, through some dusty paths where a lot of tractors are passing due to the villas that are being constructed now. Doing this walk with a 3 years old child in your arms is not the greatest experience. Regarding the pool and the jacuzzi. There was a rule saying that no more than 15 minutes are recommended for a person in the jaccuzi. There was a group of Bulgarian people (4 men) who didn't seemed to take care about the rule. When telling the poolman/lifeguard about this fact (the people already had more than 2 hours in the jacuzzi), he took no measures.

Nice, spacious, comfortable room. Big shoutout for Irina Draganova (front desk) and Vladimir Manolov (waiter) who always were there to help. Nice area with a lot of vegetation.

Stayed in June 2022

The parking needs to be improved a bit and the way to the beach; Beach is about 1km from the hotel but in same places the working site nearby was making a bit tough to get there.

Spa was really good, although the steam bath was not working; water very clean and really warm - very good for families with kids. Big rooms w Very friendly stuff and good services; food very good and freshly made; When we've been there the beach was not ready for the tourists but I assume should be good also;

Stayed in April 2022

There was almost nothing working for children. The kids club was very poor and messy.

beautiful, clean rooms, great location. there was a coffee machine in the room 😀

Stayed in May 2022

this not really a 4 star hotel, although the room fare was at 4 star hotel standard, facilities and conditions would not meet the 4 stars criteria

spa facilities are quite nice

Stayed in April 2022

pool

Stayed in May 2022

The food, compared to what we enjoyed 2 years ago when we first came here, it's just not the same. Hard to chew pork and gummy beef. Too many fried options such as chips and fried cheese. Pasta with no color or taste, tasteless desert. Coffee from a machine with 10 options of cappuccino, I'd have loved a real coffee brew. Then cleaning, I found a ball of hair on the floor in my bedroom. On the hallway outside of our room there were dirty plates and glasses and fruit leftovers left by other guests, with no staff to cleaned this for the 2 days we were there...

The pools are great, especially when outside it's 0 degrees.

Stayed in January 2022

I was amazed in what nice place we were. Recommend !

Stayed in September 2021

1. All inclusive not worth the money. Besides accommodation, pools and food - didn't feel like an AI costumer. No drinks list, you had to guess what's included, almost no snacks - the only worthy snacks are at another hotel..10 min walk..not convenient for everybody. Out of the 4 or 5 bars only one working and there was rarely somebody to serve there. 2. Coffee made at nespresso machine in room is charged, even for AI costumers - this is just silly! Beach bar also not included for AI. 3. Kitchen in apartment is a big joke - it's only furniture!! There aren't even cups for coffee available in room. The kitchen is unusable. And I know not many people come to 5 stars hotels to cook, but I needed it to make my baby's food and was very disappointed that I didn't even have a plate or a spoon in that so called kitchen, especially since there is no baby corner in AI food, like in other hotels. I drank coffee in plastic cups that you find at automated machines in a 5 star all inclusive hotel..not a fancy experience at all. No wine glasses wither. 4. Bedroom in apartment small - no space for baby cot. 5. Distance to beach - too far from the beach, 10-15 min walk, not good when traveling with baby/kids. 6. Design - classy wanna be, but opulent and kitsch. Also not very good quality of the design elements.

1. Thermal and SPA facilities - great for relaxing and a reason to visit this hotel. Note that the big outdoor pool is not thermal, only the small outdoor jacuzzy, but there's an indoor thermal pool + indoor warm pools for kids. 2. Food - dinner was very good, but all food was better than expected. 3. Good wifi. 4. Nice garden. 5. Apartment (bedroom + living room) with big terrace - comfortable huge bed (great for bed sharing with baby) , comfortable sofa in living room, big bathroom with shower and bathtub. Bathrobes and beach towels included. 6. Quiet, relaxing. 7. Beach - beautiful, beach beds included for AI

Stayed in September 2021

The area between the hotel garden and the beach seems abandoned and there is a lot of wild vegetation growing there. If that would be looked after it could turn into a lovely park!!! Now it is an extremely sad and unpleasant patch of land on the way to the beach.

Excellent hotel with very good facilities and very clean. We enjoyed a lot the pools both indoors and the outdoors. The food was nice and they had a good variety. Also, the hotel has a nice garden.

Stayed in September 2021

- more attention to cleanliness and details to repair in the room !!! this greatly decreases the value of the Hotel :(

Congratulations to the chef and his team! Amazing dishes !!! This is not an ordinary kind of all inclusive Very friendly and profesional staff👍 Nice beach, smooth entry into the water

Stayed in September 2021